40100 - HRBP Support Officer

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

About the Department

MOJ is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

What we do

We work to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:

• courts
• prisons
• probation services
• attendance centres

We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.

Priorities

• A prison and probation service that reforms offenders
• A modern courts and justice system
• A Global Britain that promotes the rule of law
• A transformed department that is simpler, smarter and more unified

Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice

New entrants to the Civil Service will be expected to join on the minimum of the pay range.

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

Background

The Ministry of Justice’s People Group is here to support the organisation by enabling its people to be the best that they can be. We are continuously reviewing and enhancing the services that our people group provide across the Ministry of Justice to deliver high quality services for our customers.

As a department, we are going through a period of significant transformation and our people services are at the forefront of enabling that change supporting our business areas. MoJ has a team of committed and capable professionals delivering people services across the Justice family.

Role Purpose

As a Support Officer, you will sit alongside the central pool of HR Business Partners reporting into an HRBP.

You would be required to take ownership of downloading HR data from the Single Operating Platform (SOP) system, organise how data is stored on the shared drive, monitor the HRBP central mailboxes and prepare a weekly update for Senior Business Partners to communicate key HR initiatives.

The role would involve supporting the Business Partner team on a variety of cross cutting projects.

You would be expected to work effectively with senior colleagues within HR, the Ministry of Justice and wider Government.

Main Activities / Responsibilities

The job holder will be required to undertake the following duties and responsibilities:

• Monitoring and managing enquires sent to the central HRBP mailbox, working collaboratively with HR colleagues across the Chief People Officer Group to resolve queries; striving for continuous improvement in policy and processes by taking a proactive approach and recognising situations where follow up or escalation would achieve a positive change.

• To gather and interrogate data to identify HR trends and come up with ideas on how these could be managed.

• Provide a weekly briefing to communicate key HR initiatives ensuring that data is presented in a way that meets the business needs.

• To manage information from the wider HR Directorate and ensure briefings are received in time to allow for the team’s comments and input.

• To create business as usual (BAU) dashboards tracking attendance, performance, diversity and other important HR metrics (from SOP and other sources) ensuring this is presented in a way that fits the business needs.

• To maintain the BP cadre’s information sharing platform on MS Teams.

• To undertake business improvement initiatives to improve working practices both within the team and for MoJ employees

• To research and share updates in relation to HR best practice from Cabinet Office, Civil Service Resourcing, One HR and the Private Sector.

• Provide advice on day to day HR queries, using the policies as a base.

Person Specification:

This varied role provides an excellent opportunity to work at the heart of HQ HR in a vibrant environment, learning how HR operates within HQ as well as the wider Civil Service.

The successful candidate will demonstrate their ability to proactively seek out work opportunities that demonstrate their skills to support the HRBP’s in the work they are undertaking. They will need to be well organised, assertive, with good analytical skills and demonstrate a professional and confident approach. As a representative of the People Group, excellent communications skills and the ability to remain calm and reliable under pressure are also essential.

This is a great opportunity whether you are already experienced in working in HR or are new to this work and would like the opportunity to develop yourself further. The role would also provide the post holder with insight into the field of business partnering.

(Applicants must be able to demonstrate the following behaviours at Band D/EO level)

Behaviours:

Managing a quality service

• Work with customers to understand their needs and expectations. Create clear plans and set priorities which meet the needs of both the customer and the business.

• Identify common problems that affect service, report them and find possible solutions.

• Deliver good customer service which balances quality and cost effectiveness.

Working together

• Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning.

• Change ways of working to aid cooperation within and between teams in order to achieve results.

• Collaborate with these to share information, resources and support.

Making effective decisions

• Analyse and research further information to support decisions.

• Talk to relevant people to get advice and information when unsure how to proceed.

• Demonstrate the consideration of all options, costs, risks and wider implications, including the diverse needs of end users and any accessibility requirements.

Communicating & Influencing

• Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.

• Express ideas clearly and with respect for others. Listen to and value different ideas, views and ways of working.

• Share information as appropriate and check understanding.

Experience:

• You must have experience of confidently, concisely and effectively communicating across teams with a wide range of stakeholders (at all levels).

• Strong consultancy, partnership and relationship building skills.

• Experience of interrogating and analysing data; identifying trends

• Significant experience of using Excel/MS Outlook/Word/PowerPoint/MS Teams

• Experience of using SOP or equivalent (including running reports) (Desirable)

• Experience of providing HR policy advice (Desirable)

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Strengths. At the sift stage you will be assessed against Behaviours and Experience.

Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first in the job advert.

At application stage, candidates are asked to complete a seven hundred and fifty word statement of suitability that demonstrates how you meet the experience required for the role, provide evidence of how they have demonstrated each behaviour listed in the person specification (two hundred and fifty words each) and provide a one-page CV that details your career history. Please note that any applications exceeding the limits may not be considered.