34403 - Quality and Effective Practice Lead

£39,427 - £49,016
2
12 Months
London, National
London, National
102 PETTY FRANCE (MOJ) LONDON, SW1H 9AJ, NATIONAL
Other
NPS Pay Band 6 London, NPS Pay Band 6 National
Permanent
Full Time
Business Management & Improvement

Overview of the job

As a member of the Performance and Quality Team the Effective Practice Lead will be responsible for ensuring the delivery of programme activity which supports organisational effectiveness and enables the organisation to monitor and improve performance.

Summary

The Effective Practice Lead is responsible for ensuring the delivery of programmes which improve the performance and quality of operational delivery across the organisation. Their responsibilities will include:

  • Working alongside Performance staff within the PQ team they aim to maximise performance in the assigned area for which the post holder is responsible
  • Responsibility for identification of national priorities and co-ordinating the delivery of activity to meet those priorities. They will contribute to enhancing organisational effectiveness and delivery in line with the Business Plan and contractual commitments
  • Developing and sustaining effective working relationships with external agency partners and other key stakeholders.

The post holder reports to the Performance and Quality Senior Manager.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Leading effective practice

  • Support the Performance & Quality Senior Manager to maintain standards for effective practices across the NPS and all LDUs
  • Maintain a national knowledge-bank for effective practice, and ensure the link between performance management and the development of effective practice policies and standards
  • Maintain national quality policy, codes of practice and guidance
  • Support the communication of the NPS effective practice improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
  • Ensure systems are in place so that the results and trends of effective practice review and assessment are visible at a national level
  • Support the delivery of practice development in the NPS

Manage and Develop service delivery Performance

  • Manage service delivery to meet performance targets
  • Develop and recognise effective performance
  • Improve organisational performance

Develop Team and Partnership Working

  • Develop productive working relationships with colleagues and stakeholders
  • Develop and manage multi-stakeholder partnerships
  • Build the organisation's understanding of it's markets and customers
  • Contribute to the development of a customer focused organisation

Managing Resources

  • Plan and organise resources effectively to meet demands
  • Lead on delivery programme formation and implementation
  • Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery

Determine the effective use of resources

  • Agree budgets and unit costs for programmes of work
  • Make proposals for expenditure on programmes of work
  • Manage budgets and provide unit costings for activities
  • Advise on financial and resourcing issues to inform objectives and forward planning
  • Assess risk in terms of operational delivery and impact on other operational priorities

Use communication effectively

  • Providing information, feedback and advice
  • Influencing and persuading
  • Chair and participate in meetings , using appropriate skills, styles and approaches

Enhance your own performance

  • Manage your own resources and professional development

Use information to take critical decisions

  • Liaise with staff to receive, collate and analyse information, using systems and compiling reports as necessary
  • Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
  • Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Equality

  • Contribute to a culture and systems that promote equality and value diversity
  • Implement the diversity policies of the service

Manage Quality

  • Manage continuous quality improvement
  • Monitor external markets, practice, trends and development to ensure best practice internally
  • Manage compliance with quality systems

Manage Projects

  • Ensure an effective approach to project and process evaluation
  • Manage a programme of complimentary projects
  • Enable others to carry out project management roles
  • Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

  • Leadership
  • Working Together
  • Changing and Improving
  • Delivering at Pace
  • Communicating and Influencing

Essential Experience

  • Demonstrate experience of stakeholder management
  • Demonstrate experience of managing quality
  • Demonstrate experience of a role in performance management
  • Experience of quality systems and implementing quality improvement initiatives
  • Operational experience of working in a Probation setting

Technical requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)

Microsoft: Word, Excel, Outlook, and PowerPoint

In addition this post attracts a London allowance payment which will be discussed at interview

Qualifications
IMPORTANT: Candidates must have a Probation Officer qualification that is recognised by the Secratary of State.

IMPORTANT: Candidates must have extensive experience working as a Senior Probation Officer.

Licences
IMPORTANT: Candidates must have a Probation Officer qualification that is recognised by the Secratary of State.
IMPORTANT: Candidates must have extensive experience working as a Senior Probation Officer.

Languages
Excellent spoken and written English

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

It is expected that interviews will be held during the Month of June 2020 and may be via skype as COVID19 regulations dictate

05/06/2020, 23:55 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference - 34403.

Candidates who wish to discuss the role can do so informally by contacting the Head of Quality and Effective Practice ian.cavanagh@justice.gov.uk please email with your contact details, stating when you are available to take a call.

Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

In the event that we receive a large volume of applications we reserve the right to conduct the sift based on one lead behaviour. The chosen lead behaviour for this campaign is Leadership.
if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Leadership - 250 word limit
Working Together - 250 word limit
Changing and Improving - 250 word limit
Delivering at Pace - 250 word limit
Communicating and Influencing - 250 word limit
Experience
CV
Technical Skills
Candidates must have a Probation Officer qualification that is recognised by the Secratary of State and must have extensive experience working as a Senior Probation Officer. - 250 word limit
A sift based on the lead behaviour, Leadership, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Leadership
Working Together
Changing and Improving
Delivering at Pace
Communicating and Influencing
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.