86028 - Judicial Digital Services Product Manager, Judicial Office

Review Description

Salary:

The National salary range is

£39,868 - £43,535

London salary range is

£45,824 - £50,039

Your salary will be dependent on your base location

Number of jobs available: 1

Detail of reserve list: 12 Months

Regions: East Midlands, London, North East

City/Towns: Leeds, London, Loughborough

Building/Site: LOUGHBOROUGH MAGISTRATES LOUGHBOROUGH, LE11 1AZ, London CTS Royal Courts of Justice, WC2A 2LL, 5 WELLINGTON PLACE LEEDS, LS1 4AP

Grade: SEO

Organisation Grade for MoJ: SEO

Post Type: Permanent

Working Pattern: Full Time

Role Type: Digital

Job description:

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity. 

Judicial Digital Services Product Manager

Background:

The Judicial Office’s (JO) purpose is strengthening the rule of law and improving the administration of justice by supporting the leadership and governance of the judiciary. providing support and administration to the judiciary. Over 400 civil servants work in the JO in a range of functions including HR, training, private offices and press/communications.

The Judicial Digital Services (JDS) function is a small, friendly, and welcoming team within the Judicial Office. There are currently 12 team members. The JDS team lead the development and delivery of products for judiciary and other audiences such as members of the public and legal professionals. The team also collaborate with HMCTS/MOJ on a number of products where integration and development are required to meet business goals.

These Product Manager will lead on the product development and ongoing lifecycle of a range of the Judicial Office’s digital products. They will collaborate with the multi-displinary team JDS Team, users and stakeholders Judicial throughout the different stages of delivery and development, providing the post-holder the opportunity to obtain a broad range of product management experience from discovery to live service and the ongoing iterations. They will work closely with delivery managers and architects/associates to prioritise the backlog of the various products.

This is a fast-paced, complex delivery environment with a wide-range of stakeholders including business partners, commercial functions, service owners, delivery partners and industry suppliers.

Purpose of the role:

To plan, build and iterate digital services dependent on the business and user need. The primary responsibility will be to assist in the planning and development of judiciary services throughout the various stages of their lifecycle, these include judiciary.uk, Judicial eLinks, Judicial HR, the Judicial Intranet and Judicial College Learning.

In addition, the post holder will have the opportunity to become involved in:

• ensuring existing products are meeting user needs and identifying user stories for new requirements using continuous improvement tools and techniques;
• project management, particularly stakeholder engagement and communications;

There will be opportunities to attend training courses, join government communities and engage with other product managers across other departments. 

Key responsibility:

• Work with product managers, delivery manager, product owners, stakeholders, users, suppliers, various teams and the Head of Judicial Digital Services to plan and support the development and ongoing improvements of products across the Judicial Office.

Additional responsibilities:

• Work with product owners, delivery managers and suppliers and the Head of Digital Services on the delivery and continuous improvement of digital products and services, ensuring their ongoing success.
• Assist with the creation of clear, concise user stories with acceptance criteria and definitions of success.
• Maintain knowledge of the changing digital and technology landscape and the opportunities they provide to improve the delivery of services for the UK judiciary.
• Potentially line manage and lead an Associate Product Manager

Key skills:

The successful post-holder will:

• Have strong verbal, written and visual communication skills, that you are able to tailor to the needs of the audience.
• Be able to evaluate and solve problems creatively and think laterally.
• Gather evidence and data, present them succinctly and use them to inform decisions appropriately.
• Have experience or knowledge of the process of designing and digitising services in a user-centric and evidence-led way.
• Have a desire and ability to learn quickly and collaborate with others.
• Be able to empathise with the needs of users, colleagues and stakeholders, and to balance and prioritise competing needs effectively when required.
• Have an appreciation of good design and experience of building intuitive user interfaces.
• Have good organisational and analytical skills.

Essential:

• Strong understanding of, and preferably proven experience in, managing product lifecycles.
• Proven experience of working better togetherin multi-disciplinary teams, with evidence of strong communication skills including influencing and negotiating.
• Develop excellent working relationships with team members and stakeholders, taking the time to understand their needs and concerns, and collaborating with them to deliver outcomes that provide outstanding user experiences while supporting the overall vision for the product through discovery, alpha, beta and live states.
• Strong problem solving, analytical and people management skills.
• Experience of the opportunities offered by digital services and technology.
• Have excellent communication skills, with the ability to communicate effectively with a large body of stakeholders inside and outside government.
• Practitioner level awareness of agile methodology and how this relates to the delivery and development of a product based on user needs.
• Experience of prioritising spending based on Return on Investment (ROI); the ability to use this information and data to build business cases for development.
• Using data to make product decisions.
• Developing, managing and configuration of digital products or services.
• Experience of managing a group of wide-ranging stakeholders, ideally with conflicting needs and interests.
• Able to demonstrate an understanding of the different disciplines involved in the delivery of a digital product or service, including development, user experience, content design, performance analysis and user research.
• Experience in project management, preferably in an agile environment.
• Previous experience of juggling multiple tasks and multiple projects at the same time.
• A creative thinker, with the ability to analyse and balance user needs with business requirements and technical constraints.
• Good understanding of technology development practices, and the ability to translate technical language and concepts to non-technical stakeholders, and vice versa.

Desirable:

• Knowledge of or experience working with Content Management Systems and/or, Learning Management Systems.
• Experience of integrating data throughout a number of systems using API technology to improve access, content and user experience.
• Practitioner level knowledge of the GDS Service Standards and how to apply them to building a service.
• Experience of prioritisation of a backlog within budgetary constraints and working with suppliers to ensure payments are made in accordance with delivery.
• Experience of coaching / mentoring Associate Product Managers or team members in a digital environment.

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.

At the interview we will be assessing your technical/specialist skills and experience, testing your ability through relevant assessments and asking you questions to around the behaviours we require to be successful in this role.

Behaviours:

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service
• Working Together

Technical skills:

We'll assess you against these technical skills during the selection process:

• Product Manager

For further information see the Digital, Data & Technology Profession skills:

https://www.gov.uk/government/publications/product-manager-skills-they-need/product-manager-skills-they-need

Selection process details:

Candidates must submit:

• a current and relevant CV;
• a Cover letter (word limit of 750 words) setting out why you are interested in the role and how you meet the essential skills and experience required.

The job advert lists the essential, specialist skills and experience.

Interviews will test the Civil Service Behaviours as laid out in the job description, Civil Service Strengths, and the Technical skills demonstrated in your application form.

For Strengths, we are looking for your initial reaction to the question asked, so this is not something you can prepare in advance. Answers to these are usually around  2-3 minutes. We will not be able to rephrase the question, but we can repeat if needed.

For Behaviours, we are looking for detailed examples of when you have demonstrated the Behaviour being assessed. It is best to use one example per question, and what we’re looking for is:

• What was the situation?
• What did you do and why?
• How did you do it?
• What was the outcome?

Answers to these are usually around 5-8 minutes. We may ask further prompt questions, and we can repeat or rephrase the question if needed.

Candidates are also asked to deliver a 10 minute presentation based around a scenario which will be given to successful sift candidates ahead of interview.

Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Salary and working arrangements:

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview. Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.

Benefits:

• Flexible working options – hybrid home/office working agreements, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss further
• Lots of training and development opportunities
• A civil service pensionwith an average employer contribution of 22%
• 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday.
• Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Bike loans and secure bike parking (subject to availability and location)
• Season ticket loans, eye-care vouchers etc..

Things you need to know:

Security and Immigration checks -

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is CTC

Candidates will be subject to UK immigration requirements as well as  Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements -

Open to UK,Commonwealth andEuropean Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is availablehere.

Eligibility -

Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service -

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Contact point for applicants- for further information regarding this role please contact MoJ D&T Recruitment.

Further information -

All Civil Servants will adhere to the'Civil Service code’, which outlines the Civil Service's core values, and the standards of behaviour expected of all civil servants in upholding these values.

Note for current Civil Servants: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.

Note for non Civil servant applicants: This post is open to UK Nationals, Commonwealth Citizens, EEA Nationals of other member states and certain non-EEA family members. There must be no employment restrictions or time limit on your permitted stay in the UK. You should normally have been resident in the United Kingdom for at least 3 years and in some cases 5 or even 10 years preceding your application due to the requirement to have a checkable history for security vetting purposes. If you answer 'No' to the questions regarding nationality then it is unlikely your application will be pursued. If you are unsure as to your eligibility on any of these points, please contact the recruitment team for clarification or advice.

Additional Information 1 

Working Arrangements & Further Information -

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours -

The Ministry of Justice offers a flexible working system in many offices.

Benefits -

The MoJ offers a range of benefits:

Annual Leave -

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension -

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training -

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks -

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support -

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service -

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Interview dates 1 

Expected Week commencing 6th May

Closing Date:  

19/05/2024, 23:55 hours.

Contact information 1 

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 74590.

Level of security checks required 1 

Counter-Terrorism Check (CTC)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles  

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Experience -

CV

Statement of Suitability - 750 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.

Behaviours -

Changing and Improving

Communicating and Influencing

Managing a Quality Service

Working Together

Technical Skills -

Product Manager

Additional Assessment(s) -

Presentation

A Great Place to Work for Veterans -

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme -

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules