34919 - NPS Head of Performance and Quality- North West
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
Overview of the job
The job is to ensure the performance and delivery of the organisation to the targets of the NPS Division, including through development of quality of operational practice.
Summary
The PQM role is to ensure performance and delivery to targets of NPS Division. Managing a team of staff to work alongside LDU clusters to support them in achieving agreed performance. This includes:
- Ensuring that the work of the NPS Division is being delivered in accordance with agreed national service delivery indicators and specifications
- Identifying good practice within the NPS Division and sharing that across all teams and promoting that practice more widely within the NPS
- Identifying areas of performance that require improvement and producing and managing quality improvement programme for the Division
- Working with and supporting other senior managers; identifying local performance and quality issues and opportunities and linking in to NOMS priorities.
- Putting in place Divisional improvement initiatives to address opportunities for performance improvement including making changes to local policy and procedure to enable working practice to support good performance
- Working with other divisional Performance and Quality Managers within the NPS to share best practice and maximise improvements in quality and performance
Lead on performance initiatives and run pilots for the benefit of NPS service delivery.Hold the budget for performance initiatives and delivery the analysis to support the conclusions and recommendations.
Responsibilities,Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Support Service Delivery Quality Improvement and Practice Development
- Provide leadership and guidance for delivery of effective practices across the NPS Division
- Gain support for organisational vision and strategies as regards quality improvement within the division and with external partners and stakeholders
- Take lead responsibility within the Division for ensuring that the systems are in place for reviewing and assessing effective practice
- Be responsible within the Division for delivering practice development
- Work with NOMS/NPS training and OD to design practice development opportunities
- Promote a culture of innovation and continuous improvement
Performance management within the Division
- Be responsible for performance management of LDU clusters within the division
- Identify opportunities for performance improvement and analysing trends within the division
- Work alongside LDU Cluster managers to establish performance plans and monitor their effectiveness
- Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
Manage Quality
- Manage continuous quality improvement
- Monitor external markets, practice, trends and development to ensure best practice internally
- Manage compliance with quality systems
Develop Team and Partnership Working
- Be responsible for establishing effective working relationships with other divisional managers and across the wider NPS directorate
- Write reports for senior management to advise on contract performance and provide cost analysis where required
- Provide information to colleagues where required
- Develop a performance and quality-focused organisation
Plan and organise
- Plan and attend SLA review meetings to lead on discussions around performance, challenging issues where necessary and making recommendations for improvement. Manage action logs where appropriate
- Lead monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
- Plan, implement and manage the sharing of knowledge and good practice to inform the continual improvement of service delivery
Effectively Manage and Develop staff
- Manage and develop staff
- Demonstrate leadership skills in dealing with staff
- Address poor performance
- Provide effective supervision/coaching/appraisal
- Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity
- Resolve capability/grievance/harassment/complaints in accordance with organisational policies
- Address conduct issues and resolve conflict
- Implement human resource policies
Use communication effectively
- Providing information, feedback and advice
- Influencing and persuading
- Chair and participate in meeting including where appropriate
- Using appropriate skills, styles and approaches
Enhance your own performance
- Manage own resources and professional development
Use information to take critical decisions
- Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary
- Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
- Plan, implement and manage systems for the exchange of sensitive information, data and intelligence
Manage Diversity and Quality
- Develop a culture and systems that promote equality and value diversity
- Implement the diversity policies of the service and collaborate effectively with the Equalities and Diversity Unit
Manage Projects
- Ensure an effective approach to project and process evaluation
- Manage a programme of complimentary projects within agreed budgets
- Enable others to carry out project management roles
- Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
Behaviours
- Leadership
- Developing Self and Others
- Changing and Improving
- Seeing the Big Picture
- Managing a Quality Service
Essential Experience
Demonstrate experience of a role in performance management, demonstrate experience of managing others, demonstrate experience in using a range of software packages to present, analyse & undertake report development, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives.
Technical requirements
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience at a senior level)
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)
Ability
The successful candidate can be based in any NPS site within the boundary of the new NW Region, subject to agreement with the RPD.
Working Arrangements & Further Information
Standard working hours are 37 hours per week excluding breaks which are unpaid.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.
Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.
Eligibility
All candidates are subject to security and identity checks prior to taking up post
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
13/07/2020, 23:55 hours.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.