90096 - Lead Contract Exit Manager

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Lead Contract Exit Manager here at Justice Digital, to be part of our warm and collaborative Strategic Initiatives team. 

The EUCS, Voice, Video, Network and Prisoner Telephony services contracts have expired and require action to provide continuation of service across the MoJ Estate, in addition to planning the future of c.118 other Technology Services contracts. 

During this period, we are taking the opportunity to look at how those services can best be improved and delivered, including driving convergence across the MoJ estate. This will ensure MoJ users, and the public are able to benefit from a consistent, fit for purpose, cost effective and secure IT service, through: 

• Reviewing the scope of services provided and looking at the potential for the MoJ to take more direct ownership of some of these services in the future.
• Breaking up the large, complex contracts into smaller, flexible, and competitive specialist services.
• Engaging the market with the aim of taking advantage of innovation and the latest available technologies for future replacement contracts. 

The Strategic Initiatives team is responsible for designing and delivering the future arrangements for these services. This includes an alignment of key objectives with MoJ business and technology strategies, as well as principles to future proof technology, ensure fit for purpose contracts, enable business continuity for end users, and provide flexibility to adapt to business needs. 

The team will be procuring up to 9 new replacement contracts with a whole life value of over £1bn alongside significant capability insourcing. 

 To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

As Lead Contract Exit Manager, you will be responsible for the orderly Exit of the in-scope IT services on expiry of the contracted service agreements following the successful Transition of the services as part of the Evolve Portfolio. You will have primary responsibility for successful delivery of the required outcomes, including leading appropriate governance and assurance, monitoring progress, managing risks, issues and dependencies as well as ensuring the business readiness for contract exit. You will be a self-starter and have effective leadership, interpersonal and communication skills. 

Deliverables Exit

• Lead on development of Exit Strategy
• Lead on development of Exit Plan and finalise with the incumbent suppliers including seeking agreement on the provision of Termination Services. Termination Services likely to include: a. Data provision - IT/technology, processes/manuals, service data, support contracts, staff data, facilities b. Staff transfer process (e.g. staff consultation, staff data, redundancy costs) c. Other Termination Services, e.g. access to incumbent personnel, provision of knowledge transfer/shadowing, provision of subject matter experts for technical meetings etc.
• Collaborate closely with Commercial to agree any yet to be defined charges for Termination Services (eg personalisation costs of passports in any period of service extension).
• Facilitate agreement of those dependencies to be delivered by the incumbent that are required by the replacement supplier in the Implementation of the new service.
• Define and set up the Exit Governance Board (including structure, terms of reference, and levels of escalation) between MoJ and the incumbent.
• Define and agree with the incumbent explicit exit related accountabilities and responsibilities to ensure transparency of ownership.
• Review replacement supplier deliverables from an exit perspective to ensure the new supplier’s Implementation is integrated and in line with the agreed Exit Plan. Provide feedback comments for the replacement supplier as required.
• Manage the progress of the incumbent against the agreed Exit Plan, Termination Services and external dependencies.
• Manage delivery of any MoJ dependencies relating to the agreed Exit Plan.
• Lead the Exit Governance Board (covering exit related progress, dependencies, risks and issues, decisions, and escalations).
• Provide MoJ exit contribution to other Governance Boards.
• Understand any changing exit related requirement and work with the incumbent to assess the impact of the change. For small changes this may just involve minor amendments with agreement to the Exit plan. For more major changes this may require the incumbent to deliver any contribution required for Contract Change Notices that impact the Exit Plan, Termination Services and/or external dependencies.
• Collaborate with stakeholders to update and agree the Contract Exit Strategy and Plan. This includes ensuring any remaining stranded services on the incumbent supplier IT systems are addressed by Evolve. 

• Maintain the plan for the exit of the legacy services for each in-scope contract including assurance activities. Monitor the progress of exit using the agreed metrics. 

• Oversee risk and issue management related to exit of the in-scope contracts. Ensure mitigations are in place and resolved through negotiated agreements. 

• Provide direction and guidance on contract exit to the Evolve team and more broadly across the department. 

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential 

• Experience of transitioning complex IT projects with personal accountability for delivering to time and cost for projects typically over £30 million in value and 18 months in duration whilst taking responsibility for due diligence
• Proven extensive experience in developing exit plans with suppliers, including exit arrangements for data provision, staff transfers, hardware decommissioning and other exit service provisions including access to exiting personnel and knowledge sharing.
• Proven experience of defining and agreeing exit related accountabilities and responsibilities for the exiting supplier, and holding the supplier to account in respect of those responsibilities and any agreed deliverables.
• Proven ability to manage complex and potentially strained supplier relationships during the period of exit, including demonstrable ability to defuse and dissolve conflict between involved parties.
• Strong commercial and supplier management skills to encourage collaborative working across all parties.
• PRINCE2 or MSP or
• Excellent interpersonal, communication, and organisational skills
• Track record of customer focus, based on openness, trust, and delivering on promises
• Demonstrates commitment to IT methodologies, processes and standards for transition planning and support, with experience across the systems development life cycle in different project phases 

Willingness to be assessed against  the requirements for SC clearance. 

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace

How to Apply 

Candidates must submit a CV and optional Personal Statement with approximately 750 words which describes how you meet the requirements set out in the Person Specification above. 

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process: 

• Working Together
• Communicating and Influencing
• Managing a Quality Service 

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference and will be asked to present on a topic shared one week before the interview. 

Should we receive a high volume of applications, a pre-sift based on ‘PRINCE2 or MSP or MCIPS’ will be conducted before the sift. 

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. 

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.