28541 - Reform Learning & Support Officer

£20,755 - £29,729 (Salary dependant on where you are based)
12 Months
London, National
Fixed Term
For a period of up to 12 months
Full Time
Administration / Corporate Support

The national salary will apply unless based in London.



This role will form part of a national L&D Support Officer team with hubs located in town/city locations. The hub locations are yet to be determined and all locations are being considered at this time. You will be expected to be flexible and to travel to appropriate meetings / events, which may necessitate overnight stays.


12 Months, with scope to extend


Her Majesty’s Courts and Tribunals Service (HMCTS) is currently undertaking its once-in-a-generation ‘Reform’ transformation programme; a five-year transformation designed to digitalise and revolutionise how justice is administered in England and Wales. There are currently over 50 projects running to transform end to end justice services, making HMCTS a great place to work.

With services being transformed, HMCTS employees will be introduced to new technology, processes and ways of working. The HMCTS HR People Capability Team, part of the wider People and Culture Transformation Programme, are working with Reform projects and service teams to build the capability of employees so they are able to deliver the transformed services.

In order to do this at scale, the HR People Capability Team are seeking to recruit a team of Learning and Development Officers to work with subject matter experts to support the projects and services though our end to end learning process:

  • Gather Reform learning needs and commence planning.
  • Source/Design/Commission learning.
  • Deliver Reform learning.
  • Evaluate and improve.
  • Embed learning.

Overview and purpose of the role

Working within the HMCTS People Capability Team, you will support multiple project and service teams to assess learning needs arising from changing / new services and design, develop and, where appropriate, deliver training products. You will operate within a flexible hub model, flexing to support multiple project and service teams at the point of need.

The team may need to grow to meet the emerging needs of the Reform projects and services and so we will maintain a 12-month reserve list of successful applicants.

Key responsibilities

The Learning and Development Support Officers will play a role in coordinating and engaging with several stakeholders involved in learning for Reform: learning experts from the HR People Capability Team; Reform project managers, project content subject matter experts and colleagues in the wider People and Culture Transformation Programme. The role will also see you working across multiple projects in line with project demand.

Key activities include:

  • Support learning experts to work with project and service teams on the development of learning needs analyses.
  • Support project and service teams to consider learning requirements and appropriate learning interventions to meet these requirements.
  • Lead on the design and development of learning interventions, including e-learning, interactive learning materials, face to face training materials etc.
  • Co-ordinate the delivery of learning by developing and executing learning delivery plans. This may involve organising training events, scheduling HMCTS facilitators, writing and issuing communications, uploading content to learning platforms. It may also involve facilitating face to face training although not everyone will need to do this.
  • Support technology experts to assess levels of user intuition and learning needs for users (employees) of new technology, in addition to identifying areas to build learning into technology products.
  • Support the learning experts to design appropriate learning evaluation approach for learning interventions.
  • Collate learning evaluation data throughout learning delivery and facilitate sessions to review evaluation data, identify areas for improvements for upcoming learning designs and make said improvements.

The team will work in a collaborative, flexible way, depending on project / service team demand and you will not necessarily be expected to undertake all of the key activities above; they may focus on one or two across numerous projects / services.

Other duties:

You will be required to work in a flexible way and undertake any other duties reasonably requested by line management (HR People Capability Team) which are commensurate with the grade and level of responsibility of this post.

Essential skills required for the role:

  • Strong stakeholder management skills
  • Effective written and verbal communication skills.
  • Digital design / presentation skills to design innovative learning products, including digital learning (training will be provided).
  • Effective planning and organisation skills.
  • Ability to read, develop and maintain project plans.
  • Ability to interpret and understand complex information.
  • Proficient in full Microsoft Office suite and emerging digital technology.
  • Enjoys working as part of a team.
  • A keen interest in technology

Application Process:

To apply for this position, you will be assessed against the following four behaviours at Level 2 during the selection process:

Changing and Improving:

Regularly review own and team’s work and take the initiative to suggest ideas to make improvements. Give feedback on changes in a constructive manner. Take a positive, open approach to the possibility of change and encourage others to do the same. Help others to understand changes and the reasons they are being put in place. Identify and act on the effects changes are having on your role and that of the team. Look for ways to use technology to achieve efficient and effective results. Consider accessibility needs of the diverse range of end users.

Communicating & Influencing:

Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money. Interact with others in an enthusiastic way. Express ideas clearly and with respect for others. Listen to and value different ideas, views and ways of working. Respond constructively and objectively to comments and questions. Handle challenging conversations with confidence and sensitivity.

Working Together:

Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning. Show genuine interest when listening to others. Contribute to an inclusive working environment where all opinions and challenges are listened to and all individual needs are taken into account. Ensure it is clear that bullying, harassment and discrimination are unacceptable. Offer support and help to colleagues when in need, including consideration of your own and their wellbeing. Change ways of working to aid cooperation within and between teams in order to achieve results.

Delivering at Pace:

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Interviews are expected to begin 26th September 2019

22/08/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 28541.

Please contact change_recruitment@justice.gov.uk if you have any questions about this role.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

This Vacancy is closed to applications.