43438 - MOJ Property Directorate - Area Facilities Manager - Home Office Account
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
About the team
Estates Directorate is a customer service organisation that exists to enable our customers to perform to their best. We do this by providing working environments in which our customers want to work, and which support them in delivering their outputs efficiently, and by providing high quality, easy to use services. We manage one of the most diverse and complex estates in Government, hosted in MoJ, including the estates of the Home Office, Prisons, Probation, MoJ HQ and Arm’s Length Bodies (ALBs).
We provide specialist services including facilities management, health & safety, fire safety and security; technical design expertise and sustainability, our cluster partners are supported by account management teams and we have business management teams supporting the overall Directorate. Our portfolio consists of properties valued at £8.5bn for the MoJ alone.
We work closely with our cluster partners and the Government Property Agency; encouraging healthy collaboration and driving a professional service delivery approach.
We continue to deliver new ways of working across the estates cluster – leading on the scale and pace of activity on this for central government – providing more dynamic and flexible work space while reducing the cost of the estate.
Area Facilities Manager Role Summary
Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Facilities Management (FM) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the Ministry of Justice and Home Office estate, providing FM services to the national probation service, Ministry of Justice headquarters and supporting the Home Office and its departments such as Border Force within the ports and airports. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible facilities management support.
FM is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Area Facilities Manager, then joining the Ministry Of Justice Estates Directorate FM Team is the place for you.
Area Facilities Managers are responsible for working directly with clients and suppliers to ensure efficient and effective delivery of hard and soft FM services for their portfolio. Key activities for the role include:
- Managing customer and stakeholder relationships
- Issue resolution
- Collaboration with the integrator, FM supply chain and other MoJ Estates teams
- Supplier management and monitoring.
- Regular site visits along with client engagement meetings, compliance management and project management.
- AFM’s report directly to the Regional Facilities Manager (RFM) for their region.
Core Responsibilities
Service Management:
- Understand and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime
- Routinely identify and manage risks to resolution
- Liaise with the FM supply chain and other MoJ Estates teams to proactively understand issues across the portfolio and facilitate improvements
- Understand the priorities of stakeholders and how they fit into plans and activities
- Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate to RFM's where necessary
- Ensure you understand your assets to allow you to provide better and more specific customer service
- Follow the schedule of visits for each asset (to be agreed with RFM) to discuss performance, issues and update on work orders
- Engage with the FM supply chain and other MoJ Estates teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs
- Ensure that you follow fire risk assessment procedures
- Work with the technical team, MI and reporting procedures to enable audit, assurance and validation of service delivery including taking accountability for carrying out site audits to departmentally agreed frequency and managing actions that arise from these to ensure statutory, mandatory and contractual compliance
Customer Management:
- Act as the client’s first point of contact
- Engage through site visits, regular communication and running or attending client engagement meetings as appropriate
- Understand the wider strategic needs and priorities of clients and how they are incorporated into plans and activities
- Manage supplier issues and complaints to resolution, escalating to RFM's where necessary
- Encourage, recognise and share innovative ideas and improvements from customers and other stakeholders
Supplier Management:
- Develop strong relationships with suppliers
- Engage with the FM supply chain to ensure that contracts provide satisfactory delivery and to drive value for money in accordance with business targets
- Conduct weekly interfaces with suppliers to escalate issues and scrutinise performance
- Manage issues to resolution and escalate where necessary to RFM's
- Encourage, recognise and share innovative ideas and improvements from both suppliers and other stakeholders
People & Resource Management:
- Independently monitor your progress and work towards fulfilling objectives within your own development plan
- Ensure that you are fully compliant with your mandatory learning, competencies and skills & behaviours required to discharge your role
- Effectively manage all delegated spend within agreed internal governance procedures
- Adhere to the appropriate governance procedures in procuring and authorising spend to ensure appropriate value for money and contract delivery
- Where required, contribute data and information to enable the development of cyclical or ad-hoc business planning or business case development
Wider Initiative Involvement:
- Understand why and how the wider strategic priorities of the Estates Directorate are incorporated in plans and activities
- Proactively support the delivery of government soft landings and programmes
- Represent the interests of the FM Ops team and the wider Estates Directorate within the Government Property Profession
- Ensure that your behaviours reflect government and departmental requirements for diversity and inclusion
- Play an active role in staff D&I networks and/or attend D&I events
- Actively participate in client unit, estates directorate, wider MoJ and industry networks to share best-practice
Relevant Experience
You should have strong experience in property and FM disciplines and be able to demonstrate compliance with statutory, regulatory and professional requirements in previous roles.
You should have experience in:
- People management including mentoring, motivating and development
- Asset management, maintenance and contract & supplier management
- Managing complex customer relationships and stakeholder liaison
- Managing multi-project programmes of maintenance or capital investment
Experience with project management processes is highly desirable.
Qualifications & Knowledge
- Working towards full(SEO/band B) level membership of relevant professional body, e.g. IWFM Level 4/5 – Member, RICS FM Pathway or MRICS, with a preference if already held OR equivalent experience.
- Hold a NEBOSH qualification or be willing to work towards it.
- You should have suitable technical compliance training, e.g. L8, HV/LV.
- You should have a full UK Driving License.
- Membership of the GPP is highly desirable.
Behaviours
The Civil Service equivalent grade to this role is ‘Senior Executive Officer’. All the requirements for this role align to the Civil Service Behaviours for this grade which can be found here.
- Seeing the Bigger Picture
- Delivering Value for Money
- Managing a Quality Service
- Communicating and Influencing
GPP Technical Skills
Government Property Profession (GPP) Technical Skills
The GPP Framework is aimed at staff working in property or property-related roles and consider property to be their career anchor profession. This usually encompasses posts where professional qualifications and experience are directly relevant to the work being undertaken. However, it is also applicable to those who are currently not qualified property practitioners but wish to make this their profession of choice. Those with a property background at any level are encouraged to register with the GPP, which exists to support property practitioners at all levels. Details of the GPP Career Framework can be found at https://www.gov.uk/government/publications/the-government-property-profession-career-framework--2
This role falls under Facilities Management, Practitioner and some or all of the following Technical Skills will be tested during the selection process:
- Customer Focus – Level 3
- Application of Knowledge and Expertise – Level 3
Additional Information
This role requires CTC level security clearance.
To qualify for security clearance, the applicant must have resided in the UK for the following timeframes:
- CTC – 3 years
- SC – 5 years
- DV – 10 years
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
- For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
2- To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);
3- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Grading Structure Review
The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.
Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.
05/08/2021, 23:55 hours.
If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com
Please quote the job reference - 43438.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.