28532 - PMO Manager

£43,308 - £70,356 (salary dependent on location)
12 Months
London, North West, Yorkshire and the Humber
Leeds , Liverpool , London
Grade 7, Grade 6
Fixed Term
Up to 2 years Fixed Term Contract
Full Time
Programme and Project Management

It is an extremely exciting time here at HM Courts and Tribunals Service. We are currently undertaking a first-of-its-kind Change Programme aimed at delivering pioneering judicial services that better serve the public, and with over £1 Billion of funding this is the most ambitious programme of its kind anywhere in the world.

The Programme includes modernising the court estate, utilising the latest technology to digitise services where appropriate, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims.

The Programme is ambitious and we need resilient, resourceful and adaptable people to make it happen. This is an opportunity to gain fantastic experience in a major transformation programme, develop a range of effective business skills and play a key role in how justice is delivered in this country.

Can you deliver in a fast-paced environment that is changing constantly? Does developing pioneering new services focussed on the end-user excite you? If so, please read on and apply today.

Civil, Family and Tribunals Services Programme

The Civil, Family and Tribunals Services Programme within Change is developing a range of digital services to support the resolution of civil, family and tribunals cases fairly and speedily, and give new routes to justice which will in time comprise the ‘online court’.


In the civil jurisdiction, existing processes can be protracted, inefficient and costly. We are creating a system that enables people to manage and resolve a dispute fairly and speedily. This will involve more mediation and fewer hearings. It will involve simpler processes and online routes for those using seeking civil justice and provide good quality digital systems to replace inefficient, paper-based systems.

The extension of the programme by a year to 2023 will allow more time to develop some of the shared systems that sit behind our next set of online services and to review and re-order some of our planned work.


There has been much change in the practice and administration of family justice in the last five years. Our reforms will build on those improvements by making the system easier to understand and navigate so that it better meets the needs of the people who use it. We will introduce new technology for the family court to make the system simpler and more efficient for everyone, make improvements to the court estate, and develop enhanced case officer (legal adviser) functions to support judges better.


We will create simpler processes and online routes into our tribunals, allowing people to manage and resolve disputes fairly and speedily. This will include new tools to support continuous online resolution with helpful ways for judges to communicate directly with parties and further development of the roles of case officers to support the judiciary.

PMO Manager

The CFT PMO teams core purpose is to ensure successful delivery of the CFT service projects by providing specialist expertise, knowledge and facilitation across all projects. This includes, but is not limited to: change control, business case management, planning and dependency management, quality assurance, risk/issue management & reporting.

The CFT PMO is also the central point of contact for Project Managers in the Programme, providing direct support and assistance with the management of their projects as well as challenging them to ensure that they are adhering to processes and providing information in a timely manner for internal and external reporting on the Programme.

As a PMO Manager, you will also act as a senior leader, and will play a key role in the execution of projects. This role will give you a fantastic opportunity to work closely with senior internal and external stakeholders at the heart of change; learn how a large and complex portfolio operates as well as develop a broad range of effective business skills.


Delivery & Leadership

  • Champion best practice approach to project management across the programme, advocating for the latest standards and processes.
  • Collaborate with individual projects to ensure delivery of Business Case benefits and outcomes.


  • Lead within the PMO and support Programme & Project Managers in the identification, recruitment, development, deployment and reassignment of resources throughout the project lifecycle

Stakeholder Management

  • Consult with project teams on the best tools and techniques for managing stakeholder relationships.
  • Provide assurance to internal and external reviews on the effectiveness of stakeholder management and engagement arrangements.

Risks & Issues

  • Establish and own the processes and standards for managing risks & issues within the programme.
  • Provide assurance to internal and external reviews on the effectiveness of risk & issue management arrangements.

Project Planning

  • Develop and maintain the project plan, capture assumptions and identify dependencies. Contribute towards the development of breakdown structures, quality criteria, product descriptions and monitoring strategy.


  • Lead on the planning, scheduling and management of assurance activities across a major project or portfolio of projects.
  • Ensure the alignment of key assurance activities to major delivery milestones and ensure these are integrated across interdependent projects.

Governance & Reporting

  • Understand and communicate governance pathways – driving appropriate use of boards and building governance into the project cycle.
  • Monitor the effectiveness of controls and ensure that recommendations from external reviews are acted upon.
  • Analysis and challenge of reporting data.

Change Management

  • Establish and implement protocols to change the scope of projects and update the business case, configuration documents, project control etc. as required.

Project Performance & Controls

  • Collaborate with Project Managers to establish and operate project controls, reporting on project progress and status to appropriate bodies.
  • Identify common capabilities and opportunities for linking up, re-using and sharing of methods/resources between projects to ensure learning from experience is disseminated across the Programme.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Key Requirements

To be successful in this position, you should be able to demonstrate a proven track record in the following areas:


Strong, visible leadership to staff and stakeholders. The ability to engage, motivate and coach others. To act as a role model and inspire and empower others.

Working with ambiguity

The ability to work in an environment of uncertainty and continual change. Able to feel comfortable making decisions and setting direction without having the full picture and re-focus as details emerge. Can apply knowledge and techniques to reduce ambiguity.


The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project.

Resource management

Able to identify, profile and secure the resources required to deliver a project.

Budgeting & cost management

Estimate costs, produce a budget and work with finance colleagues to control forecasts and actual spend against budget.

Asset allocation

The ability to recommend how financial and other resources should be allocated between projects to optimise the organisation’s return on investment (ROI). This includes the determination of which projects should be initiated continued or closed to best support the organisations strategic objectives.

Preferred Qualifications & Professional Memberships:

  • Managing Successful Programmes Practitioner (including Advanced Practitioner)
  • PRINCE2 Practitioner

Application Process:

To apply for this position please provide an up-to-date copy of your CV. In addition to this, you will be assessed against the following behaviours at Level 4 during the selection process:

Seeing the Big Picture:

Develop and maintain an understanding of economic, social, political, environmental and technological developments to ensure activity is relevant. Ensure plans and activities in your area of work reflect wider strategic priorities and communicate effectively with senior leaders to influence future strategies. Adopt a government-wide perspective to ensure alignment of activity and policy. Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities.

Communicating & Influencing: Communicate with others in a clear, honest and enthusiastic way in order to build trust. Explain complex issues in a way that is easy to understand. Take into account people’s individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Introduce different methods for communication, including making the most of digital resources whilst getting value for money. Monitor the effectiveness of own and team communications and take action to improve where necessary.

Working Together: Actively build and maintain a network of colleagues and contacts to achieve progress on shared objectives. Challenge assumptions while being willing to compromise if beneficial to progress. Build strong interpersonal relationships and show genuine care for colleagues. Ensure consideration and support for the wellbeing of yourself and individuals throughout the team. Understand the varying needs of the team to ensure they are supported and their experiences are utilised. Create an inclusive working environment where all opinions and challenges are taken into account and bullying, harassment and discrimination are unacceptable. Remain available and approachable to all colleagues and be receptive to new ideas.

Managing a Quality Service: Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost-effective service by considering a broad range of methods for delivery. Ensure full consideration of new technologies, accessibility and costings. Make clear, practical and manageable plans for service delivery. Ensure adherence to legal, regulatory and security requirements in service delivery. Proactively manage risks and identify solutions. Establish how the business area compares to industry best practice. Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service.

Should you be successful at the application stage, you will be invited for a face-to-face interview held in either London or Liverpool.

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job sharing and reduced hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJs excess fares allowance policy.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Interviews are expected to be held in the second half of September 2019

21/08/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 28532.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance

This Vacancy is closed to applications.