35292 - Head of Technical Delivery

£59,937 - £82,200
2
12 Months
West Midlands
Birmingham
First Floor, Edward House, Quay Place, Edward Street, B1 2RA, NPS KING EDWARD HOUSE BIRMINGHAM, B2 4QJ
Grade 6
Grade 6, Grade 6(c)
Permanent
Full Time
Information Technology

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Background

Do you want to be part of one of the largest tech programmes in Central Government? Do you want to be empowered to be creative, curious and have your ideas listened to? 

These are exciting times at Her Majesty’s Court and Tribunals Service. As an agency of the MoJ, we support the judiciary across England and Wales, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The key purpose of the role:

As the Head of Technical Delivery, you will be an experienced agile practitioner who exemplifies what good looks like across the delivery role. You will represent and champion the role within your department, across government and in industry as well as lead the community of practice for this role and build capability and excellence. You will also support professional development and continuous improvement of their community and work with other heads of roles to promote effective cross-functional delivery. You will be a skilled team leader who is able to confidently communicate the value of the role to digital and non-digital stakeholders whilst being credible and influential across departments.

Key responsibilities

Setting Direction

  • Know how to coach and lead teams in Agile and Lean practices
  • You are a recognized expert that advocates these approaches, continuously reflecting and challenging the team
  • Can create or tailor new ways of working; you are always innovating.
  • Drive the creation of the business case for complex projects, co-ordinate activities across stakeholder groups
  • Iterate the business case throughout the lifecycle of the project
  • Know how to optimize the delivery flow of teams
  • Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists
  • Can identify innovative ways to unblock issues.

Agile and Lean Practices

  • Act as the escalation point and resolve large or high-risk commercial management issues
  • Know how to coach others in appropriate commercial management
  • Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes
  • Ability to adapt and reflect, is resilient and can see outside of the process.
  • Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP)
  • Can identify and challenge organizational processes of increasing complexity and those processes that are unnecessarily complicated
  • Add value and can coach the organization to inspect and adapt processes and know how to guide teams through the implementation of a new process

Bridging Gap between Tech & Non-Tech

  • Able to listen to the needs of the technical and business stakeholders and interpret between them

Lifecycle Perspective

  • Know how to successfully lead teams through the full product life cycle
  • Can identify which tools and techniques should be used at each stage
  • Develop sustainable support models
  • Identify and deal with potential risks across or between all stages of the product life cycle
  • Can contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle
  • Recognise the appropriate deliverables and the right people to meet these
  • Works with other agile delivery operations throughout the product lifecycle

Relationship Management

  • You can mediate between people and mend relationships, communicating with stakeholders at all levels
  • You can manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales
  • You can speak and represent the community to large audiences inside and outside of government
  • Influences stakeholders and manages relationships effectively
  • Facilitates and delivers business outcomes

Commercial Management

  • Able to take responsibility for complex relationships with contracted suppliers.
  • Able to work with key stakeholers to negotiate with contracted suppliers and get good value out of contracts and suppliers

Essential Skills and Experience:

  • Previous experience of running teams within a large digital organization
  • Demonstrable understanding of large digital organisations operate in the context of this role
  • Good knowledge of working with technical and business stakeholders and the wider development team
  • Senior experience of problem solving and working with others to deliver at pace
  • Can speak and represent the community to large audiences inside and outside of government

Person Specification:

  • You will have a critical influence on the organisation’s overall direction and reputation with internal and external stakeholders and partners
  • Experience of how to successfully lead teams through the full product life cycle
  • Know how to coach and lead teams in Agile and Lean practices and are a recognized expert that advocates these approaches, continuously reflecting and challenging the team
  • Understand how to optimize the delivery flow of teams
  • Can work with key stakeholers to negotiate with contracted suppliers and get good value out of contracts and suppliers
  • Can mediate between people and mend relationships, communicating with stakeholders at all levels

Application process:

In the first instance you will need to submit your CV. This will be followed by a telephone screening, and if successful, a technical test and a formal interview.

  • Experience – As demonstrated by your CV
  • Behaviours – The interview will involve a discussion around the 3 behaviours below

Key Civil Service Behaviours:                    

We will assess you against these behaviours during the selection process at Level 4.

Leadership

  • Promote diversity, inclusion and equality of opportunity, respecting difference and external experience
  • Welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them
  • Stand by, promote or defend own and team’s actions and decisions where needed
  • Seek out shared interests beyond own area of responsibility, understanding the extent of the impact actions have on the organisation
  • Inspire and motivate teams to be fully engaged in their work and dedicated to their role

Managing a Quality Service

  • Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations
  • Deliver a high quality, efficient and cost-effective service by considering a broad range of methods for delivery
  • Ensure full consideration of new technologies, accessibility and costings. Make clear, practical and manageable plans for service delivery
  • Ensure adherence to legal, regulatory and security requirements in service delivery
  • Proactively manage risks and identify solutions. Establish how the business area compares to industry best practice
  • Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service

Changing and Improving

  • Encourage, recognise and share innovative ideas from a diverse range of colleagues and stakeholders
  • Give people space to take initiative and praise them for their creativity. Create an environment where people feel safe to challenge and know their voice will be heard
  • Make changes which add value and clearly articulate how changes will benefit the business
  • Understand and identify the role of technology in public service delivery and policy implementation
  • Consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs
  • Identify early signs that things are going wrong and respond promptly
  • Provide constructive challenge to senior management on change proposals

Location of Post: You will be based in the Birmingham Digital Hub but can expect frequent travel to some travel to other Hubs and London.

Flexible working option: HMCTS offers a flexible working system across all its digital hubs.

Job sharing and reduced hours: All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances: This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-      To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.  

Expected August 2020

10/07/2020, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 35292.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Experience
CV

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Leadership
Managing a Quality Service
Changing and Improving
Additional Assessment(s)
Technical Test

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.