51470 - Employee Experience Networking Manager

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

About the Department

MOJ is one of the largest government departments, employing around 85,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

What we do

We work to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:

• courts
• prisons
• probation services
• attendance centres

We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.

Priorities

• A prison and probation service that reforms offenders
• A modern courts and justice system
• A Global Britain that promotes the rule of law
• A transformed department that is simpler, smarter and more unified

Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice

Job Title: Employee Experience Networking Manager

Grade: HEO

Reports to: Employee Experience Manager

Business Area: Workforce Experience Planning and Insights (WEPI) MoJ People Group

Team: People Insights, Experience & Information

Location: National (with some travel to London required)

Salary: New entrants to the Civil Service will be expected to join on the minimum of the pay range. 

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

Contract: 1 x FTA with the possibility of extension to 2 years or permanency.

We are looking for a motivated Employee Experience Networking Manager to work in an exciting and developing environment. This innovative role sits within the People Insights, Experience & Information (PIXI) Team within the Change & Development Directorate of MoJ People Group (HR).

This role offers a unique opportunity to work collaboratively across many business areas and functions in one of the biggest and most complex departments in Whitehall.

You will provide the connection between us and our end user networks, ensuring a seamless and co-ordinated approach to improving employee experience at the Ministry of Justice.

You will manage, develop and configure the PIXI team’s digital community channels, including the creation and publishing of content, engaging with volunteers who represent over 85,000 employees across the department.

Working in collaboration with key stakeholders across all of the MoJ business areas, including prisons, courts, probation and the arm’s length bodies, you will enable our employees to have their voices heard. You will assist in the design of new HR products and services, by providing access to a pool of key contacts, understanding the importance of putting the end user at the heart of our projects.

Overseeing the team’s continued online presence, ensuring messaging is consistent, up to date and follows a standardised design which promotes the PIXI brand, this role will suit a creative candidate with experience of managing online collaboration networks and a keen interest in improving employee experience.

You will have the opportunity to be imaginative and innovative as you build and improve our online communities.

You will be working alongside and supporting a small team of Employee Experience & Insight Managers and the post will provide the opportunity to be involved in the analysis of qualitative data to draw insights and recommendations and to ultimately learn the skills needed to carry out user research.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by their line management which are commensurate with the grade and level of responsibility of this post.

Main Activities/Responsibilities

• Maintaining and growing our online communities, fostering and building collaboration.
• Promoting the networks and wider team, developing cohesive and effective engagement strategies.
• Content management: writing creative blogs and articles on behalf of the team, ensuring that all information is current and consistent.
• Driving engagement and online conversation.
• Building and managing strong internal and external stakeholder relationships.
• Developing and managing a database of key contacts and volunteers who can help deliver the team’s objectives.
• Developing and configuring the tools used to engage with the user communities.
• Website administration; including moderating posts, approving new memberships, analytics, daily interaction and management of enquiries.
• Keeping up to date with current digital trends and suggesting new ideas to enhance the team’s collaboration strategy.
• Develop and maintain promotional material to support the team’s growth and build awareness of the services we offer to the department.
• Providing support to employee experience research projects, managing online appointment slots, note taking during interviews and focus groups, creating and publishing polls and surveys.

Skills and Knowledge:

Essential

• Must have experience and a solid understanding of managing online communities and driving engagement.
• Strong editing and creative writing skills suitable for various platforms.
• Able to understand trends and direct focus.
• Ability to inspire and influence colleagues, demonstrating excellent communication skills and an ability to sell the value of online collaboration to stakeholders in a variety of roles.
• Excellent teamwork and networking skills.
• Careful eye for detail and the ability to work accurately.
• Ability to work to tight timescales and under pressure, managing your priorities and ensuring delivery of quality products.
• Ability to work with fluidity, moving between projects and networks.
• Understanding the importance of managing, storing and protecting information and personal data
• Adept at using Office 365 and its applications, such as MS Teams and MS Bookings.

Desirable:

• Experience of online networking or engagement in a large and complex organisation?
• Hands on experience in content management; ability to create and deliver creative content.
• Experience using Kahootz, Miro, Crowdicity and social media platforms.
• Experience of supporting user research projects.
• Google analytics qualifications/experience 

You will be required to provide evidence of the following behaviours:

 Seeing the Big Picture

• Understand the strategic drivers for your area of work.
• Align activities to contribute to wider organisational priorities.
• Remain alert to emerging issues and trends which might impact your work area.
• Seek out and share experiences to develop knowledge of the team’s business area.
• Understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders.

Communicating & Influencing

• Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.
• Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness.
• Ensure communication has a clear purpose and takes into account people’s individual needs.
• Share information as appropriate and check understanding.
• Show positivity and enthusiasm towards work, encouraging others to do the same.
• Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.
  

Working Together

• Encourage joined up teamwork within own team and across other groups.
• Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support.
• Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another.
• Put in place support for the wellbeing of individuals within the team, including consideration of your own needs.
• Make it clear to all team members that bullying, harassment and discrimination are unacceptable.
• Actively seek and consider input of people from diverse backgrounds and perspectives.
  

Changing & Improving

• Work with others to identify areas for improvement and simplify processes to use fewer resources.
• Use technology where possible to increase efficiency.
• Encourage ideas for change from a wide range of sources.
• Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change.
• Encourage an environment where colleagues know that they can challenge decisions and issues safely.
• Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users.

Applications
We are looking for a demonstration of task, outcome and impact in your statement/ examples.

People Insights, Experience & Information Team

Part of the Workforce Experience, Planning and Insight Division (WEPI), we provide vital Employee Insights, Experience, Engagement & Information practice to support People Group projects and programmes and elevate people’s experience of working in MoJ. Our aim is to be the first port of call, for any new project being launched in People Group. We provide professional insights into our employees’ experiences of working in MoJ, and advice on taking care of our employees’ personal information.

Our focus is on Employee Experience, both in the sense of creating better days at work and improving the HR policies, processes and technology we use daily.

The team is also responsible for providing Information Assurance support to the Chief People Officer in his role as SIRO, ensuring that People Group and its service suppliers manage and protect information effectively. ​

The work we undertake is wide ranging and bespoke for the stakeholders we work alongside.

You will be joining a small, friendly, and energetic team who are based in various locations across the UK, from the South of England to the North of Scotland. Although we are not all based in the same office, we are experts at utilising technology such as Microsoft Teams to work collaboratively and make sure we schedule plenty of working together days with time built in for team building, remotely or in person depending on PHE advice.

MoJ People Group

MoJ People Group is an exciting place to work, as we support the organisation to ensure that from the time people join the organisation, to the point at which they leave, we strive to make a positive contribution to their work experience. We want everyone who works for the Ministry of Justice to feel confident in their skills, ambitious for the future and fulfilled by their work and relationships with their colleagues. 

We are committed to:

• Getting the basics right;
• Focusing on the outcome we want to achieve and less on process;
• Putting the needs of the customer at the centre of what we do;
• Innovating wherever the opportunity presents;
• And demonstrating efficiency and value for money.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a Statement of Suitability (500 words).

Please note your Statement of Suitability should demonstrate how you meet the Essential criteria as set out in the job description and should be aligned to the Responsibilities as outlined in the job advert (500 Words)

Where a large number of applications are received, a sift on the behaviour (Working Together) may be held (250 Words)

We are looking for a demonstration of task, outcome and impact in your statement/ examples.

At interview you will be assessed using a blended approach of behaviour and strength-based questions.

There will also be a presentation exercise, testing one of the behaviours. The candidates will be given the scenario ahead of the interview to prepare. More details will be provided following the sift.

Civil Service Success Profiles:

www.gov.uk/government/publications/success-profiles

Interview

Which behaviours will you be assessed against?

• Seeing the Big Picture
• Communicating and Influencing
• Changing & Improving
• Working Together

Interviews are scheduled to be held on the following dates:
31st January, 1st, 2nd, 3rd and 4th February 2022.

Additional information

We are an agile, smarter working team and are encouraging applications from all staff wherever they are based, though you may be expected to travel for collaboration purposes (this could be 4 times per month or more depending on business needs and in line with Government Guidance on travel).

We promote and support flexible working.  Our digitally enabled team are encouraged (subject to business needs and PHE advice on Coronavirus) to work remotely three times a week.

We will consider all applications for alternative working patterns, including reduced hours, job share, annualised hours.

A reserve list will be held for a period up to 6 months from which further appointments may be made. 

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com

Please quote the job reference - 51470.