51650 - Senior Service Designer
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Senior Service Designer
Location: Sheffield, Nottingham, Birmingham, Glasgow, London
Closing Date: 23/01/2022
Interviews: w/c 31/01/2022
Grade: MoJ Band 7
Salary:
National - £50,427 - £70,663 which may include an allowance up to £20,236
London - £54,274 - £72,663 which may include an allowance up to £18,389
Contract type: Permanent
Vacancy number: 51650
The Role
At the Ministry of Justice, we are a passionate and supportive team that envisions a future where we can reduce reoffending while keeping members of the public safe from criminal behaviour.
It's quite a big goal, but we believe the first step is to develop simpler, clearer and faster services for prisoners, people on probation and those that supervise them. And that's where you come in.
We're recruiting for a Senior Service Designer to help us build the foundations to transform service experiences.
To help picture your life at MoJ D&T please take a look at our blog and our Digital & Technology strategy.
Here at the Ministry of Justice, you will:
- Have the opportunity to design services and products for people and staff in prison and probation.
- Bring together research, design, business and technology to shape our services.
- Be part of advancing our approach, helping to grow our design culture, coaching members of the team, and partnering with our stakeholders.
- Challenge mindsets and advocate for change.
- Be a valued member of our thriving and supportive design community.
Working in a team, you will:
- Analyse user needs and business objectives in highly complex service areas
- Lead on design concepts and service blueprints that help reimagine how we can deliver services end-to-end
- Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
- Lead on design workshops and design sprints with the team, senior stakeholders and users
- Rapidly design and test digital prototypes with service users
- Train, mentor and manage other designers
- Take the lead in growing and advancing our Design Community of Practice
Benefits
- 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
- We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
- 10% dedicated time to learning and development with a budget of £1000 a year per person
- Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
- 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
- Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
- Wellbeing support including access to the Calm app.
- Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
- Bike loans up to £2500 and secure bike parking (subject to availability and location)
- Season ticket loans, childcare vouchers and eye-care vouchers.
- 5 days volunteering paid leave.
- Free membership to BCS, the Chartered Institute for IT.
- Some offices may have a subsidised onsite Gym.
Person Specification
Essential
- Meet the requirements for BPSS clearance
- Have a firm grounding in user-centred design, from concept to final delivery.
- Know how to give direction on which tools, processes or methods to use and bring an agile delivery team along with you.
- Are experienced in designing end-to-end public services and navigating complex policy and operational areas.
- Can listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences.
- You know how to manage stakeholder expectations, set direction and navigate difficult discussions.
- Create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
- Are experienced in paper and digital prototyping. You understand how the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly.
- Know what good public services look like and how to design them in an inclusive, accessible way. You know how to share best practices and can coach others.
- Are a strong team player who knows how to work with and get the best out of a team
Desirable
- You have experience working in government
- You can confidently work with developers and understand security, accessibility, version control and hosting.
- You have experience designing at scale and in technical environments
We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.
Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.
How to Apply
Candidates must submit a current and relevant CV, including a link to a portfolio showing your relevant work (if you don’t have a portfolio online, please upload it to Google Drive and include a link to it in your CV) and a Cover letter (1 page max) which describes how you meet the requirements set out in the Person Specification above.
In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
- Communicating and influencing
- Working together
- Managing a quality service
Your application will be reviewed against the Person Specification above by a diverse panel.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Terms & Conditions
Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.
If you have any questions please feel free to contact recruitment@digital.justice.gov.uk
23/01/2022, 23:55 hours.
If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com
Please quote the job reference - 51650.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.