28542 - Data Insight Analyst Manager

£26,161 - £33,601
1
12 Months
North West
Manchester
MANCHESTER EMPLOYMENT TRIBUNAL MANCHESTER, M3 2JA
HEO
C
Permanent
Full Time, Part Time, Part Time/Job Share, Flexible Working
Human Resources

About HMCTS

Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the judiciary across England and Wales. We have approximately 15,000 employees working primarily in operations (delivery of services) and HQ functions. HMCTS delivers services to the public directly in court and tribunal buildings, remotely via business centres, and through limited services via the internet.

HMCTS has embarked on a period of significant change, funded by an investment of £1bn, which will see the organisation transform over the next 5 years to deliver a world class justice system. We are improving the services we deliver to the public directly in court and tribunal buildings, designing new Courts & Tribunals Service Centres to deliver a national business, and enhancing our digital services. This is a once in a generation opportunity to transform the service in a manner that provides an improved user experience at reduced cost to the taxpayer. It will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all.

You can read more about HMCTS reform programme online https://www.gov.uk/government/news/hmcts-reform-programme

How this role fits into HMCTS HR

This role within Human Resources gives a unique chance to play a key part in reform and current business activity by supporting senior stakeholders and their teams through the change by contributing meaningful insight, that supports the delivery of the people strategy and workforce plans. This is already delivering changes in the way the HR Insight team interacts with the business and wider HR, becoming a centre of operational and insight excellence working on a range of outcomes that drive transformation and the effective running of our courts and tribunals service.

Main purpose of the role

This is an exciting time for HMCTS, and, as Insight Data Analyst Manager within the HR Operations Team, you will work very closely with HR Business Partners, Head of Directors’ Office, Senior Management Team (SMT) and report directly to the Strategic Workforce Planning and Insight Manager. This role is varied and fast-paced, and the role requires an individual with excellent organisational skills and have a passion for communicating and engaging with others. You must possess the skills to analyse and interpret technical data, confidence to challenge and ask critical questions of the data, an eye for detail and the ability to translate complicated and technical information into a format that works for the audience.

The purpose of the Insight Data Analyst Manager is to contribute towards the outcome of providing insights to customers, through business as usual and reform projects. This will be done through defining and interpreting customer requirements and working alongside customers, HR colleagues and Insight Officers to analyse and bring to life relevant data and information. This role will specifically focus on supporting and provide people insights to support the reform agenda. The HR data files and the information they hold are critical to the business and provides critical insights on the organisations workforce that informs project plans and benefits management, maintaining and analysing this data will be key in this role.

Key Accountabilities

  • Managing the Insight Data Team and the Insight products that they deliver. This includes managing the Insight Team resources to deliver monthly MI products, and developing bespoke Insight products in response to specific Insight Data queries
  • Managing the HR Data Sources in partnership with MoJ Analytical Services Division to ensure HR data is cleansed and available to HR in a timely manner. This includes developing the monthly HR dashboard which is presented to HMCTS SMT monthly
  • Understanding the requirements of customers across HMCTS to drive changes and improvements to people utilisation/experience and the implications of this within the context of the wider business and the translation of these into insight requirements
  • Identifying the correct qualitative and quantitative data and information sources that will underpin the required insights and ensuring these are utilised fully
  • Analysing and evaluating data and information and interpreting the results to arrive at accurate and innovative insights that drive change and improvements to people and organisational performance
  • Delivering these insights to the relevant customers and projects; ensuring that these are delivered in an effective and easy to understand and compelling manner that adds value to the wider business, with the ability to back them up with robust data/information analysis
  • Managing the relationship with the customers to ensure their questions have been answered, that trust is built and that they understand the value of insights, not just data
  • Working as part of matrix project teams alongside Organisational Design colleagues to improve our organisation design, capability and people proposition through insight and data.

Skills, Knowledge and Attitudes that will enable success in this role

  • Highly credible professional with a strong customer focus.
  • Highly developed analytical skills and a drive to use data to demonstrate insight- ideally with a focus on Excel and PowerBi
  • Consultancy, partnership and relationship building skills
  • Strong programmatic approach to delivering solutions.
  • Ability to collaborate to create outcomes
  • Passionate about making change happen through insight
  • Ability to operate and deliver while working within a climate of agile change
  • Resilience to overcome difficulties
  • Drive to get things done
  • A positive attitude towards others, whatever their role or grade

The competencies required for this role are:

  • Seeing the Big Picture
  • Collaborating and partnering
  • Changing and Improving
  • Making Effective Decisions
  • Managing a Quality Service

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Expected to take place w/c 16 Sept

27/08/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 28542.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Abilities
To transform complex data into easily understood and innovative insights - word limit
Experience
Statement of Suitability - 250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Abilities
To transform complex data into easily understood and innovative insights
Behaviours
Seeing the Big Picture
Changing and Improving
Making Effective Decisions
Communicating and Influencing
Managing a Quality Service
Technical Skills
Excel test
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)
Technical Test

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.