34097 - Senior Delivery Manager

Introduction
These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Delivery Managers at MOJ work on exciting products in support of services that improve lives. It is an opportunity to work with committed and talented product, user researchers, developers, designers, analysts, agile, and content specialists who share a vision for making better government through the smarter use of technology.

The team
The Central Digital team is a centre of excellence to ensure the MoJ is becoming more digital and focusing on the right things to digitally transform the justice system and minimise pain for our users. We provide digital products and services for partners in our core operational teams (HQ) and the courts system (HMCTS), as well as offering user centred design, research and digital consultancy for the wider department. Life’s too short not to do something extraordinary, so join us and help improve millions of lives.

The products we work on include

• software for the public, like ‘Visit someone in prison’, to improve access to justice and help deliver a modern courts and justice system
• software for internal users, like our intranet, to transform our department and improve the working lives of 70,000 staff
• platforms and APIs to help build our software like our Cloud Platform to make how our product development simpler and smarter

We're recruiting three delivery managers to join two teams in Central Digital

• User Centred Policy Design, the team’s mission is to work with policy and operational teams to help them be more user focused, to test ideas early and to use digital and design techniques to solve complex problems. The teams are currently working on developing signposting services for people in crisis; understanding the impact of the criminal justice system on BAME women; and inclusion programmes for prison leavers. 
• Justice on the Web FormBuilder Platform, the team’s mission is to help teams at the MOJ and its agencies get user-centred services online faster. To reduce the time taken to design and build online services from months to weeks. To ensure teams focus on research and service design, start testing and iterating their service sooner and make improvements easily

The role
We’re looking for individuals with strong interpersonal skills who like working in a delivery focused, agile environment with multidisciplinary teams. You also drive  our Agile Delivery community and share your skills and experiences with others across the MOJ, and across government.

A senior delivery manager is accountable for effective delivery of complex, high-risk products and services. They have strong communication skills and engage senior stakeholders.

The role is similar to a delivery manager role, but senior delivery managers have more experience across a range of products and services, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation. They coach and mentor delivery managers.

You will

• advocate, coach and lead teams in Agile and Lean practices, continuously reflecting and challenging the team. Create or tailor new ways of working and always innovate
• mediate and mend relationships, communicating with stakeholders at all levels. Able to manage stakeholders’ expectations and facilitate discussions across high risk and complexity or under constrained timescales. Able to speak and represent the community to large audiences inside and outside of government
• optimise the delivery flow of teams. Able to actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Able to identify innovative ways to unblock issues
• identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Able to add value and can coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process
• lead a continual planning process in a very complex environment. Able to plan beyond product delivery. Able to identify dependencies in plans across services and coordinate delivery. Coaches other teams as the central point of expertise
• identify problems or issues in the team dynamic and rectify them. Able to pull out issues through Agile health-checks with the team and provoke the right responses. Able to engage in varying types of feedback choosing the right type at the appropriate time and ensuring the discussion and decision sticks. Able to accelerate the team development cycle
• be an active part of the broader delivery management community, receiving and providing coaching and mentoring with your professional colleagues
• take part in informal support networks with your peers.

You'll have

• A deep knowledge of and leads on a range of Agile and Lean tools and techniques, with an ability to coach within and outside of their team. Able to represent and be an advocate for these tools and techniques, be innovative and ensure they keep up to date with the latest trends. Able to establish the feedback loop for teams and has responsibility for the translation and measurement of value (what you put in and what you will get out) and how this relates to practical government objectives and the user needs. Able to ensure the team has a situational awareness of what each other is working on. Ensures that working practices are iterated to achieve effective delivery
• Able to communicate effectively across organisational, technical and political boundaries, understanding the context. Able to advocate and communicate what a team does to create trust and authenticity. Can successfully react and respond to challenge.
• Able to solve issues and unblock problems. Drives teams and sets the pace, ensuring teams are working towards delivery commitments. Able to engage in elements of risk management such as effectively managing and tracking the mitigation of risks. Able to manage various dependencies across teams, departments and government as a whole.
• Focuses on the outcome. Able to challenge and improve disproportionate organisational processes where it impacts the pace of the team. Able to identify what works best for the team and when to utilise certain processes. Understands that all steps in a process must add value. Able to influence and make positive changes to the organisation.
• Able to take a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and roadmapping. Able to communicate the plan, planning assumptions and progress to a range of stakeholders. Maintains the cadence of delivery and manages the relationships between different people within and across teams.
• Able to build successful delivery teams and understand team styles and how people work together. Able to maintain, influence and motivate a team. Able to give and receive feedback, facilitating the feedback loop. Ensures the health of the team and can facilitate conflict resolution, accelerating team performance. Able to ensure the team is transparent and that the work is understood externally. Able to create an open and collaborative environment to work in, be flexible, adaptable and have a willingness to learn. Able to recognise how people best work together, facilitating the best team makeup depending on the situation. Able to help teams maintain a focus on delivery whilst being aware of the importance of professional development.

Throughout the process we will assess your technical specialist skills and experience on the above requirements as well as competencies you will find on the job description

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview.

Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.

 You’ll also get:

• Truly flexible working. Whether it’s working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss options with you
• Lots of training and development opportunities
• A civil service pension with an average employer contribution of 22%
• 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday. No promises you’ll be invited to her party, though
• Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Bike loans and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers, and eye-care vouchers.

 Our selection process

Candidates MUST submit the following:

• a current and relevant CV;
• a Cover letter (1 page max) outlining why you are interested in the role and how you meet the essential skills and experience required;

At the CV review/sift stage we will use the technical/specialist skills and experience to determine your suitability for the role. Candidates who are invited to interview will, in advance of the interview, be asked to prepare an activity/presentation and to deliver that at the interview. We will ask you questions based on the specialist/technical skills and experience in the job advert and job description.

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.

Through shortlisting applications and at interview we will be assessing how you meet the skills and experience outlined in the job description. We look for people who exhibit the core civil service behaviours:

• Leadership
• Communicating and influencing
• Working together
• Developing self and others
• Making effective decisions
• Delivering at pace
• Seeing the big picture
• Changing and improving
• Managing a quality service

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

The job advert lists the essential, specialist skills and experience as well as key Civil Service competencies required for the role.

At the CV review/sift stage we will use the technical/specialist skills and experience to determine your suitability for the role. 

At the Interview the panel will ask you open-ended questions to which they are seeking answers/evidence of essential, previous skills, experience and behaviours in order to guide their hiring decision.

Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview. Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.

Benefits:

• A generous pension scheme on average of up to 22%
• 25 days leave, plus bank holidays, plus 1 privilege day usually taken around the Queens’ birthday
• 1 additional day of leave for every year you work, up to a maximum of 5 extra days
• Flexible working - whether it’s working from home or remotely, working part-time, job sharing, or working compressed hours, we have people doing it and are happy to discuss options with you
• Access to training and development through Civil Service Learning, GDS Academy and Pluralsight
• Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Bike loans and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers, and eye-care vouchers.
• Some offices may have a subsidised onsite Gym. 
• Up to 5 days paid leave for voluntary work you may wish to undertake

Things you need to know

Security and Immigration checks

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed

Candidates will be subject toUK immigration requirements as well asCivil Service nationality rules

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements

Open to the UK,Commonwealth andEuropean Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Eligibility

Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria. Contact point for applicants- for further information regarding this role please contact MoJ D&T Recruitment.

Further information

All Civil Servants will adhere to the 'Civil Service code’, which outlines the Civil Service's core values, and the standards of behaviour expected of all civil servants in upholding these values.

Note for current Civil Servants: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.

Note for non Civil servant applicants: This post is open to UK Nationals, Commonwealth Citizens, EEA Nationals of other member states and certain non-EEA family members. There must be no employment restrictions or time limit on your permitted stay in the UK. You should normally have been resident in the United Kingdom for at least 3 years and in some cases 5 or even 10 years preceding your application due to the requirement to have a checkable history for security vetting purposes. If you answer 'No' to the questions regarding nationality then it is unlikely your application will be pursued. If you are unsure as to your eligibility on any of these points, please contact the recruitment team for clarification or advice.