34126 - Service Asset & Configuration Management (SACM) Analyst – Hardware

Introduction

These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it. We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The role

This opportunity will be for an enthusiastic and experienced SACM analyst. You will be part of and contribute to the development and delivery of a high-quality SACM Service. You’ll work in a service integration and management (SIAM) model and essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external, and business stakeholders.

You will be a key point of contact for suppliers and business stakeholders, and will liaise with other internal teams, e.g. Information security teams, as required.

As a Service Asset and Configuration Management Analyst you will be expected to work closely with our suppliers to assure and govern processes around the identification, control, recording, reporting, verification and auditing of configuration items (CIs), held in a centralised Configuration Management Database (CMDB).

You will:

• Draw from previous IT Asset Management experience and industry best practices in identifying areas that need improving or updating
• Drive change to the existing Hardware Asset Management capability
• Define and implement changes to ensure we have highly effective IT Asset Management going forward
• Carry out activities to drive efficiency and play a key role by testing the processes along with knowledge transfer and education to the BAU Teams
• Review and document existing processes and identify changes to deliver the implementation of improved policies and standards governing IT Asset Management
• Work with tools and technologies as required to support the tracking of IT Assets
• Support various teams in the population of the data and auditing to maintain the accuracy of the CMDB
• Govern and support the processes regarding the effectiveness of the CMDB and identify risks and issues

You’ll have:

Essential:

●    Experience of working within IT Asset Management and using ITSM and discovery   tools

●    Experience of working collaboratively with multi-disciplinary teams with a delivery focus in both project and operational environments

●    Experience of automating reports (as far as data sources/tooling will allow)

●    Fully knowledgeable with Microsoft Office, particularly in the use of Excel to analyse complex datasets

●    Excellent spoken and written English and the ability to write clear and concise text for different audiences

●    A wide experience of flexible and proactive information gathering

●    Ability and confidence to take charge of diverse tasks and deliver high quality work in a challenging and ever-changing environment

●    Ability to prioritise own workload under pressure from a high volume of work and conflicting priorities

Desirable:

●        IAITAM Certification

●        ITIL V3

●        Evidence of working in an Agile environment

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.

At the interview we will be assessing your technical/specialist skills and experience, testing your ability through relevant assessments and asking you questions to around the behaviours we require to be successful in this role. The behaviours we assess are:

• Leadership
• Communicating and influencing
• Working together
• Developing self and others
• Making effective decisions
• Delivering at pace
• Seeing the big picture
• Changing and improving
• Managing a quality service

Throughout the process we will assess your technical specialist skills and experience on the above requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Selection process details

Candidates must submit:

• a current and relevant CV;
• a Cover letter (1 page max) setting out why you are interested in the role and how you meet the essential skills and experience required.

The job advert lists the essential, specialist skills and experience as well as key Civil Service competencies required for the role.

At the CV review/sift stage we will use the technical/specialist skills and experience to determine your suitability for the role.

At the Interview the panel will ask you open-ended questions to which they are seeking answers/evidence of essential, previous skills, experience and behaviours in order to guide their hiring decision.

Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview. Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.