28576 - Team Leader x 4, Lancashire

£20,755 - £24,853
4
12 Months
North West
Blackburn , Blackpool , Preston
BLACKBURN MAGISTRATES BLACKBURN, BB2 1AF, BLACKPOOL MAGISTRATES BLACKPOOL, FY1 5RH, PRESTON MAGISTRATES PRESTON, PR1 2RD
EO
D
Permanent
Full Time
Operational Delivery

Background

The Tribunals Service and Her Majesty’s Court Service were integrated into a single Agency, Her Majesty's Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

Band D staff will need to display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty and improving performance. All those appointed to new roles in HMCTS must be wholeheartedly committed to these principles and evidence this in their application.

Overview

As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key purpose of the role is to

  • Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary and management.
  • Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using TIBs, SOPs and other continuous improvement tools.
  • To assist in the delivery of performance against targets and ensuring the quality and accuracy of the work of the team.

Key responsibilities

Operations

  • Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
  • Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
  • Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
  • Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
  • Ensure the accuracy of work undertaken and, contribute to the delivery of operational, performance and service standard targets
  • Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
  • Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
  • Deal with customers and complaints and address route causes of complaints.
  • Apply C I principles, tools and techniques to working practices to improve efficiency of operations.

Team leadership

  • Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives.
  • Manage both team and individual performance, addressing any issues as they arise, in line with HR policy.
  • Ensure that performance management (PID) and reward & recognition systems are used to develop staff and reward them for outstanding performance or good ideas
  • Co-ordinate and organise training and development for staff.
  • Be responsible for health and safety issues for the team and their immediate working environment.
  • Take a part in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale/motivation.
  • Role model HMCTS values, and apply policies and procedures (including diversity, attendance and discipline).
  • All Band D staff are expected to perform other management roles in addition to their own role. E.g. Provide specific functions as directed by line management in line with the SOP for providing that service

Processing and managing casework

  • Work with staff to ensuring that casework is appropriately managed, is accurate and providing advice where process deviations have occurred.

Calculations and analysis

  • Identify and implement solutions to local problems, referring more complex problems to a Delivery Manager

Communicating with the public, juries, judiciary, other court and tribunal users, representatives of other agencies and organisations

  • Maintain effective working relationships with the judiciary, supporting agencies, and voluntary and user groups.
  • Working with agencies to improve the level of service offered to users.
  • Provide feedback to staff, judiciary and other stakeholders on performance against targets.
  • Think beyond own area of responsibility, considering wider policy and organisational implications of issues.

Accountability

  • Reporting to a Delivery Manager.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Location of Post

The post holder will ordinarily be assigned to a single location within the cluster but may be expected to work flexibly across a number of HMCTS venues to meet operational needs.

Success Profiles Assessment approach

To apply please complete the online application form. The application will assess you on the following behaviours:

Behaviours are the actions and activities that people do which result in effective performance in a job.

The Civil Service has defined a set of behaviours that, when demonstrated, are associated with job success. Civil Service Behaviours are specific to the grade level of the job role.

The examples of the behaviours are designed to give an overview of what is expected of individuals at each level. There is no expectation that all individuals will need to demonstrate every part of each example to be successful.

The 9 Civil Service behaviours assessed for band D roles are as follows:

  1. Seeing the Big Picture - Understand how own work and work of the team supports wider objectives.
  2. Changing and Improving – Regularly review own and teams work and take the initiative to make improvements.
  3. Making Effective Decisions – Take responsibility for making effective and fair decisions, in a timely manner.
  4. Leadership - Show pride and passion for your work and positive, inclusive engagement with your team.
  5. Communicating and Influencing - Communicate clearly and concisely both orally and in writing.
  6. Working Together – Develop a range of contacts outside own team and identify opportunities to share knowledge.
  7. Developing Self and Others – Identify gaps in own and teams’ skills and knowledge.
  8. Managing a Quality Service – Work with customers to understand their needs and expectations.
  9. Delivering at Pace - Regularly review the success of activities in the team.

We will assess you against these behaviours during the selection process:-

Communicating and Influencing

  • Communicate clearly and concisely both orally and in writing
  • Take time to consider the best communication channel to use for the audience, including making the best use of digital resources and considering value for money
  • Express ideas clearly and with respect for others
  • Listen to and value different ideas, views and ways of working. Respond constructively and objectively to comments and questions
  • Handle challenging conversations with confidence and sensitivity

Working Together

  • Develop a range of contacts outside own team and identify opportunities to share knowledge, information and learning
  • Show genuine interest when listening to others
  • Contribute to an inclusive working environment where all opinions and challenges are listened to and all individual needs are taken into account
  • Ensure it is clear that bullying, harassment and discrimination are unacceptable
  • Offer support and help to colleagues when in need, including consideration of your own and their wellbeing
  • Change ways of working to aid cooperation within and between teams in order to achieve results

Developing Self and Others

  • Identify gaps in own and team’s skills and knowledge.
  • Set and consistently meet development objectives.
  • Seek learning opportunities.
  • Support the development plans of all colleagues, recognising how diversity of experience/background can help to build an inclusive team culture.
  • Consider the contributions of all team members and delegate work to aid the learning and development of all.
  • Encourage and listen to developmental feedback from colleagues.
  • Focus on continuous learning and development for self, others and the organisation as a whole.

Delivering at Pace

  • Regularly review the success of activities in the team to identify barriers to progress or challenging objectives
  • Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs
  • Follow relevant policies, procedures and legislation to complete your work
  • Ensure colleagues have the correct tools and resources available to them to do their jobs
  • Have a positive and focused attitude to achieving outcomes, despite any setbacks
  • Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary
  • Ensure that colleagues are supported where tasks are challenging

Find out more about Success Profiles and Behaviours

Candidates who successfully pass the application sift will be invited to the next stage of the assessment process which will involve an interview to assess the above behaviours and will also be assessed on the following Strengths:

  1. Service - You look for ways to serve customers putting their needs at the heart of everything you do
  2. Explainer– You communicate thoughts and ideas, verbally or in writing. You simplify complexities and adapt communication so others can understand.
  3. Emotional Intelligence – You draw insight from your own emotions and those of others to demonstrate empathy.

*If we receive a high number of applicants an initial sift may be conducted against the ‘Delivering at Pace’ behaviour.

More on strengths here:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/717274/CS_Strengths_2018.pdf

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession.

Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in face-to-face roles in HMCTS for example a court usher

Contact Centre roles in HMCTS for example call centre advisers processing roles in HMCTS for example staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration.

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job sharing and reduced hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Please restrict the word count to 250 words per behaviour.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

To be confirmed
N/A

27/09/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 28576.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Delivering at Pace - word limit
Working Together - word limit
Developing Self and Others - word limit
Communicating and Influencing - word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Delivering at Pace
Working Together
Developing Self and Others
Communicating and Influencing
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.