84385 - Assistant Commercial Manager – Software and Cloud Hosting

The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location
12 Months
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
Full Time, Flexible Working
Commercial, Digital, Procurement and Contracts Management

Job Description  

Job Title:     Assistant Commercial Manager – Software and Cloud Hosting  

Job Grade:            HEO

Job Location:     National 

Contract Type:        Permanent

Business Area:       MOJ – Commercial & Contract Management Department

Type of role:            Procurement, Commercial

Working pattern:     Flexible working, Full-time

Number of Posts:     1

About the Department 

The Ministry of Justice (MoJ) is a major government department, at the heart of the justice system. Responsible for courts, prisons and probation services, we work to ensure sentences are served and offenders are given rehabilitation opportunities to become law-abiding citizens.

The Ministry of Justice (MoJ) has one of the largest and most complex spend profiles in central government. The Commercial and Contract Management Directorate (CCMD) is responsible for coordinating procurement and contract management across the MoJ, its agencies and non-departmental public bodies. 

The MoJ spends £7.5bn a year and manages over 1600 active contracts, all of which are sourced and managed by CCMD. We are running some of the most groundbreaking programmes such as Prison Reform and His Majesty’s Courts and Tribunal Service Reform. The scope of our contracts ranges from building, maintenance and the operation of Prisons, Courts and Young Offender establishments through to food for prison dogs. The directorate also buys and manages contracts for feeding up to 80,000 prisoners, the secure escorting of prisoners from numerous establishments based around the country and translation services. 

CCMD is organised into category teams, each with an interesting portfolio of contracts and diverse customers and suppliers to manage. We also have systems, programme management office, supplier relationship and risk management teams who work across all areas.

Portfolio – Commercial & Contract Management Directorate (CCMD), Software and Cloud Hosting Category

The Software & Cloud Hosting team within CCMD procures and manages all the Software and Cloud Hosting services across the department and its agencies. It manages an annual spend value of £500m a year on a diverse set of products and services ranging from software licences and subscriptions, enterprise agreements, licencing solutions partner/authorised reseller agreements, cloud hosting services, to delivering complex digital programmes and emerging technologies.

This is an exciting time to join the team as an Assistant Commercial Manager as successful candidates will have the opportunity to make a real difference to society by providing professional commercial support to the MOJ and the wider Justice system. You will join an empowered, passionate, engaging and friendly team who work in partnership and in a supportive environment to deliver excellent commercial outcomes. Contribution to a strong team ethos as well as commitment to continuous improvement, collaboration and knowledge sharing is essential. Public sector procurement experience or knowledge is not essential, we are seeking individuals who have a passion for delivering good commercial outcomes and achieving value for money for the taxpayer. 

Key Responsibilities

•    Supporting the management of the end-to-end procurement cycle for software and cloud hosting contracts; from defining the requirement and the route to market; the management of the procurement activities; through to contract management activities.  
•    Understanding the client needs and how they apply to the procurement of software and cloud hosting.
•    Working with internal teams to ensure that appropriate commercial controls are applied to the procurement.
•    Drafting Procurement strategy, contract management plans and other commercial documentation
•    Utilising market insight and working with analysts to better manage contracts and suppliers.
•    Implementing key government policies and initiatives such as sustainable procurement, carbon net zero emissions and a commitment to eradicating modern slavery in government contracts
•    Utilising digital solutions (such as Jaggaer) to record, manage procurement and contract management activities, report savings and publish notices. 
•    Commercial administration, scrutiny and approval of requisition and purchase orders. 
•    Management of a range of internal and external stakeholders. 
•    Supplier Relationship Management of key strategic suppliers
•    Working with the Software and Licensing Asset Managers to drive efficiency and improved management and utilisation of contracts. 
•    Analysing market, spend and performance data and presenting this to support commercial activity and reporting requirements.
•    Leading conflict and issue resolution with suppliers and stakeholders, seeking support from the Senior Commercial Manager where appropriate.
•    Developing an understanding of the Public Contract Regulations 2015, Policy Procurement Notices and other governance, legislative and policy requirements as appropriate.
•    Liaising with the Crown Commercial Service (CCS) to better understand and utilise framework agreements, to facilitate procurements.

Person Specification

Essential Criteria:

•    Ability to learn and adapt to a changing fast-paced environment
•    Experience of working with multiple cross-functional stakeholders
•    A collaborative approach to decision making
•    Excellent people engagement skills
•    Customer focused, with the ability to prioritise to meet deadlines
•    Strong verbal and written communication skills
•    An understanding of risk and risk management strategies
•    The ability to confidently work with senior stakeholders
•    Good analytical skills
•    Experience of delivering projects
•    An understanding of what the Ministry of Justice does
•    Experience of suggesting and implementing change and improvement activities
•    Experience of working to set standards, laws, or regulatory guidelines
•    Experience of reporting and presenting

Desirable Criteria:

•    Experience of having worked in a commercial environment
•    Experience of working with finance, legal or regulatory frameworks
•    Experience of working in central government or the wider public sector
•    An understanding of what category management is
•    A basic understanding of public procurement

Application stage (Sifting):

An initial sift will be performed against the following elements:


•    CV
•    Statement of Suitability 


o    Delivering at Pace
o    Seeing the Bigger Picture
o    Changing and Improving
o    Communicating and Influencing

Please note that in the event of a large number of applications being received we may run the initial sift against the CV, Statement of Suitability and the Lead behaviour of Delivering at Pace. 

If shortlisted, you’ll be invited to an interview and will be assessed on the selected success profile elements at the interview stage. Please carry a valid proof of Id that has your photo on it (passport, BRP, driving licence etc) at the interview.

Interview stage:

There is one interview stage for this vacancy and as part of the interview process you will be required to provide evidence on the following: 


•    Delivering at Pace,
•    Communicating and influencing,
•    Making Effective Decisions, and
•    Seeing the Bigger Picture


Throughout the interview, we will assess your experience of delivering end-to-end projects, and your understanding on procurement and contract management within digital and technology. We consider how you manage competing priorities, manage suppliers and stakeholders, and work collaboratively. 

Please use STAR approach to structure your examples.

· Situation – Describe the situation you found yourself in and what happened.
· Task – The Hiring Manager will want to understand what you tried to achieve from the situation that you found yourself in.
· Action – What actions did you take and how did you do it. Make sure to use “I”, not “we” to explain how your actions lead to a result.
· Result – Use facts and statistics to demonstrate the results that your actions produced. Explain whether it was a successful outcome, and if not, what you learned from the experience. 

Further information on the Success profile elements can be found on Success Profiles - GOV.UK (www.gov.uk)
We will consider applications from non-qualified candidates, who are willing to develop and work towards a recognised qualification in order to meet the full requirements of the role.  
The specialist allowance may apply to qualified applicants with a commercial professional qualification, for example, CIPS, World CC etc. 
Further details can be provided during the recruitment process

We will consider applications from non-qualified candidates, who are willing to develop and work towards a recognised qualification in order to meet the full requirements of the role.  

The specialist allowance may apply to qualified applicants with a commercial professional qualification, for example, CIPS, World CC etc. 

Further details can be provided during the recruitment process.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected w/c 25th March

04/03/2024, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com 

Please quote the job reference - 84385.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Delivering at Pace - 250 word limit
Seeing the Big Picture - 250 word limit
Changing and Improving - 250 word limit
Communicating and Influencing - 250 word limit
Statement of Suitability - 750 word limit
A sift based on the lead behaviour, Delivering at Pace, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Interview stage assessments

There is 1 interview stage for this vacancy.
Delivering at Pace
Seeing the Big Picture
Communicating and Influencing
Making Effective Decisions
Throughout the interview, we will assess your experience of delivering end-to-end projects, and your understanding on procurement and contract management within digital and technology. We consider how you manage competing priorities, manage suppliers and stakeholders, and work collaboratively.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.