84447 - Performance Analyst (Corporate Services)

£24,228 - £30,208
12 Months
South East, South West
NMS Fareham Civic Offices, PO16 7AZ
NPS Pay Band 3 National
Fixed Term , Loan
Up to 12 months
Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
Administration / Corporate Support

This is a temporary role for 12 months with the potential to be made permanent at the end of this period. 

The role will report to the Corporate Services Business Manager. 

The successful candidate will be working alongside the Corporate Services Team to support the Business Manager, Equalities & Diversity Team, Staff Engagement & Comms Team, Corporate Hub, and Regional Workforce Planning. 

If you would like to have an informal chat about the position please contact Helen Mcinnes (Corporate Services Business Manager) - helen.mcinnes@justice.gov.uk

Overview of the job   

The post holder is a member of the Performance and Quality Team within the Business As Usual team, supporting them with the provision of high quality management information tools and providing a flexible analytical resource to meet their requirements.


Supports the Performance and Quality Manager and Officers (2 -4) who work with LDU clusters to ensure performance and delivery to agreed targets. This includes identifying local performance and quality issues, and developing a programme of quality operational practice and improvement to meet the needs of the division, and HMPPS priorities. The Performance Analyst role is to work alongside the P & Q team, their responsibilities will include:

•    Developing new business intelligence, tools and reports
•    Acting as Account manager for analytical requests from NPS division, ensuring understanding of requirements and translating these into analytical work
•    Developing strong working relationships within the team and with other stakeholders
•    Development and maintenance of management information dashboards for use within NPS directorate and division
•    Responding to ad hoc analytical requests ensuring these are translated into efficient reports
•    Assisting the preparation and delivery of training programmes

Responsibilities, Activities & Duties    

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development
•    Support organisational vision and strategies as regards quality improvement within the LDU clusters
•    Support the development and implementation of systems for reviewing and assessing effective practice within the LDU clusters, including data audits and flow charting techniques
•    Promote a culture of innovation and continuous improvement

Performance management within the LDU Clusters
•    Support performance management of LDU clusters within the division through the provision of information
•    Identify opportunities for performance improvement through analysing trends within LDU clusters
•    Support the implementation of performance plans within LDU clusters and monitor their effectiveness through the provision of appropriate monitoring tools
•    Work with PQO colleagues to share good practice

Quality Management
•    Support continuous quality improvement
•    Implement best practice initiatives internally
•    Develop tools to assist with monitoring compliance with quality systems

Develop Team and Partnership Working
•    Be responsible for establishing effective working relationships with other teams and with colleagues
•    Provide information to colleagues where required
•    Provide a business partnering service where required
•    Support a performance and quality-focused organisation

Plan and organise
•    Support manager with the provision of reports and analysis for SLA review meetings around performance. Develop action logs where appropriate
•    Share knowledge and good practice to inform the continual improvement of service delivery

Use communication effectively
•    Providing information, feedback and advice
•    Influencing and persuading
•    Participate in meetings as appropriate using appropriate skills, styles and approaches

Enhance your own performance
•    Manage own resources and professional development

Use information to support decision makers
•    Liaise with staff to receive, collate and analyse information, compiling reports as necessary
•    Develop and utilise data to identify trends and issues
•    Comply with systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality
•    Support a culture and systems that promote equality and value diversity
•    Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate

Manage Projects
•    Enable an effective approach to project and process evaluation through provision of suitable analytical tools
•    Enable others to carry out project management roles
•    Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.


•    Changing and Improving
•    Delivering at Pace
•    Working Together
•    Managing a Quality Service
•    Making Effective Decisions

Essential Experience    

Demonstrate experience of stakeholder management, demonstrate experience of maintaining information & administrative systems including databases, and experience of quality systems and implementing quality improvement initiatives

Technical requirements    

NVQ Level 3 or equivalent in a relevant subject (or appropriate practical experience).

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Interviews will be likely to take place mid-late March 2024

04/03/2024, 23:55 hours.

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com.

Please quote the job reference - 84447 

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Changing and Improving - 250 word limit
Working Together - 250 word limit
Making Effective Decisions - 250 word limit
Can you describe a time when you have had to gather, analyse and present accurate data and how this was achieved? - 250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Delivering at Pace
Managing a Quality Service
Making Effective Decisions
What experience do you have with analysing data to identify trends and patterns?
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.