84505 - Information Communications & Technology (ICT) Manager

The national salary range is £39,868 - £46,000, London salary range is £45,824 - £51,000. Your salary will be dependent on your base location
12 Months
London, National
London, National
YJB SEO London, YJB SEO National
Full Time
Information Technology

Job title

Information Communications and Technology (ICT) Manager

Number of Roles to be advertised 1

Directorate/Business Unit/Team Information Communications and Technology Team, Business Intelligence and Insights Directorate

Grade SEO

Role Type: ICT, Systems

Salary band National: £ 39,868-£46,000 London: £ 45,824-£51,000

New entrants are normally expected to join on the minimum of the pay band

Responsible to Head of ICT

Base/location YJB is National by Default.

National (North East, North West, Yorkshire and the Humber, Midlands, East Midlands, East of England, London, South East, South West, Wales)

YJB Roles are contractually based at the nearest MoJ Collaboration or Satellite Centre but YJB staff work flexibly, including from their homes.

FTE/hours (Full-Time/Part-time/Flexible Working)  Full-time – 37 hours

Job type (i.e., fixed term/permanent/loan/secondment) Permanent

Duration of appointment – months. (for fixed term, secondment, loan etc) N/A

Security Clearance Required Baseline (BPSS) Checks

Who are we?

The Youth Justice Board for England and Wales (YJB) is the public body which advises Ministers, including the Secretary of State for Justice on the youth justice system. Our ambition is to see a Child First youth justice system. A system which looks to children’s’ strengths and supports children to become the best version of themselves. To this effect we engage with a wide variety of organisations, partners and parties with an interest in youth justice; we share good practice, champion improvement and issue grants.

Our Vision

Working to ensure a youth justice system that sees children as children, treats them fairly and helps them to build on their strengths so they can make a constructive contribution to society. This will prevent offending and create safer communities with fewer victims.

Aims of the Youth Justice System

Prevention of offending by children and young people:

  • To reduce the number of children in the youth justice system
  • To reduce reoffending by children in the youth justice system
  • To improve the safety and wellbeing of children in the youth justice system
  • To improve outcomes of children in the youth justice system

Thinking of joining us?

 Our recruitment is based on merit, we welcome applications from all who can commit to our vision and values, we offer considerable flexibility in how you work and expect commitment and flexibility in return. We continue to strive for equity, diversity and inclusion in our culture and our staff group.  To this end we very much encourage applications from those people with protected characteristics. Our staff are public servants, eligible for the Civil Service pension scheme and we are accredited by the Civil Service Commission.  This means applications from across Civil Service Departments, their agencies and Arms-Length Bodies are treated as internal applicants.  We also welcome applications from those who do not currently work in these bodies or the public sector.

Role purpose:

  • The ICT Manager is a strategic management role contributing to ensuring the YJB successfully delivers its responsibilities under Section 41 (part 5) of the Crime and Disorder Act 1998. This requires the YJB to provide assistance to local authorities and other persons in connection with information technology systems and equipment used or to be used for the purposes of the operation of the youth justice system and the provision of youth justice services. 
  • The post holder manages the day to day operation of Youth Justice System (YJS) ICT systems which facilitate the effective, secure and timely transfer of information between the youth justice agencies. This includes the transfer of information between all Youth Justice Services, Secure Establishments, Youth Custody Service’s Placements service and the Youth Justice Board.

Role context:

  • YJB is the only public body with oversight of the whole youth justice system. Evidence and Intelligence is key to our understanding of the youth justice landscape. This supports effective decision making, gives assurance to ministers that our advice has a solid evidence base and supports the achievement of our strategic objectives.
  • The ICT Team sit within the Business Intelligence and Insights Directorate which gathers and interprets information from a range of sources (including data, research, and wider intelligence). This information supports: the YJB’s oversight of the Youth Justice System (YJS), helps us to understand how the system is operating and whether it is achieving its aims, and helps to identify future opportunities and challenges for children and the YJS. The directorate leads the organisation in gathering, developing, and using data and evidence well.
  • The ICT team are responsible for the successful day to day operation of YJS (Youth Justice System) ICT systems which facilitate the effective, secure and timely transfer of information between the Youth Justice agencies.

Key activities and relationships

  • Support the achievement of the YJB strategic and business plan through your leadership role, both within your directorate and across the wider YJB.
  • Have a lead role in the delivery of the YJB transformation programme.
  • The team aid local authorities and other persons in connection with information technology systems and equipment used or to be used for the purposes of the operation of the youth justice system and the provision of youth justice services.
  • Maintenance of the technical standards for the transfer of YJS information.
  • Delivery of agile software development to enhance and maintain the Youth Justice Application Framework and associate systems.
  • Delivery of the services that support the YJS ICT such as first, second- and third-line support, Hosting and networking.
  • Delivery of the ICT services that supports YJB’s day to day operation by working with YJB’s MoJ Digital and Technology’s Demand and Engagement Manager to ensure that services are reliable and meet YJB’s needs. This includes the ordering and delivery of ICT equipment and software.
  • Responsible for maintaining open technical standards for the transfer of information, consulting and engaging with all organisations and suppliers ensuring that the standards are implemented.
  • Working closely with Product Owners to facilitate the delivery of agile application developments as agreed by the YJS ICT Governance group to time, cost and quality.
  • Support the budget holder to agree contracts, and ensure ICT suppliers are paid, whilst ensuring value-for-money for ICT in YJB and the YJS.
  • Contributes to ensuring effective services which support the YJS ICT. The role will support the YJB’s desire to introduce innovation by creating an environment in which different YJS agencies are supported in finding new delivery models while enabling the secure sharing of information between agencies.
  • Contributes to ensuring the delivery of the ICT services that support YJB’s day to day operation.
  • Contributes to the provision of information assurance and cyber security services in the YJB.
  • Enabling delivery of the Government Digital Strategy: Digital by Default in respect to the Youth Justice System.
  • At all times, demonstrate support and respect for the YJBs commitment to equity, inclusivity and the diversity of the YJB and its partners.
  • Be responsible for making sure you understand and adhere to your responsibilities in relation to health and safety and data protection.
  • Work positively and collaboratively with colleagues in both England and YJB Cymru and will consider the impact of developments on policy, practice, and legislation specific to Wales.
  • Work flexibly. All posts within the YJB operate flexibly to make sure the requirements of the business are met and as such you may be required to undertake other duties in your role or duties in other parts of the business at your grade to meet business priorities

Main Responsibilities

  • Act as a positive influence for the work and culture of the YJB by encouraging positive emotions and positive social exchanges in the workplace. Set high expectations and live up to them. Make sure you deliver on the commitments you make. Value the contribution of others and nurture positive relationships as well as skills and professional development
  • Ensuring that the YJB has access to the information technology and related support it needs to inform its functions and strategic objectives.

  • Support the provision, development and evolution of platforms delivering the requirement of the Crime & Disorder Act (YJAF, Asset+, Exchange, Basecamp, Resource Hub).

  • Support key contract management by liaising with MoJ Commercial and Contract Management Directorate to compete, award, and maximise the performance of live contracts.

  • Coordinate the day-to-day Information Assurance services for the YJB providing relevant Data Protection and cyber security support.

  • Coordinate the compliance process of third-party Case Management Systems used by YJS against YJB Data Recording Requirements. Ensure that YJAF is also fully compliant to facilitate this process.

Selection process details

This vacancy is using Civil Service Success Profiles,

The assessment process will be made up of two parts:

  1. An Application (see below)
  2. Interview (see below)

Application Stage:

Please provide:

  • CV
  • Written examples demonstrating in no more than 250 words for each of the following essential civil service behaviours: Managing a Quality Service (Lead behaviour) (250 words). Communicating & Influencing (250 words) Seeing the Big Picture (250 words), Making Effective Decisions (250 words) and
  • A statement (no more than 500 words) of how you meet the ‘essential criteria: Technical, Experience and Ability’ as outlined in the job description.
  • (Should a large number of applications be received, the initial sift may be conducted based on the lead behaviour: Managing a Quality Service & Essential Criteria)


For candidates who get to the interview stage it will be a blended interview covering, further elaboration on your application and the Civil Service behaviours, and strengths as described in the Success Profiles - GOV.UK (www.gov.uk) (this is a very particular style of interview please make sure you make yourself aware of these in advance).

Reserve Lis

Those candidates who successfully demonstrate at interview, the behaviours, strengths, and essential criteria required by YJB for the role, but who are not selected as the successful candidate, may be added to a reserve list for 12 months. Candidates on a reserve list may be contacted and offered a role which is sufficiently similar, without further need for application, within the timeframe.

Essential Criteria

Skills and knowledge

  • Technical:
  • Knowledge/understanding of the Youth Justice System and the role of the Youth Justice Board (desirable)
  • Experience:
  • Excellent reporting and business analysis skills, with experience of managing and implementing projects using a structured project management methodology (essential)
  • Experience of managing and delivering services via a range of third party suppliers (essential)
  • Experience in producing and delivering both technical and User Guidance and training (essential)
  • Experience of commercial procurement and contract management (desirable)
  • Ability:
  • Good understanding of Agile software development (desirable)
  • Although technical IT knowledge is not required the post holder should be able to quickly understand technical issues at a high level and coordinate a relevant response where required
  • Competent in MS Office suite, including advanced Excel skills.
  • Behaviours: link to civil service success profiles Behaviours
  • Seeing the Big Picture
  • Making Effective Decisions
  • Managing a Quality Service (Lead behaviour)
  • Communicating and Influencing

Benefits of working for the Youth Justice Board

  • Opportunity to work in an organisation that seeks to make a positive difference to the lives of children at risk of entering and within the youth justice system
  • Family friendly policies including flexible working opportunities. Many of our staff combine working from our offices in either London or Wales, or working from one of the Ministry of Justice Collaboration Centres/Satellite Offices throughout the country, with working from home; compressed hours, part-time working
  • Civil Service Pension Scheme, and/or continuous service transfer of Civil Service Pension Scheme as applicable
  • Annual leave of 25 days per annum plus public holidays (or for those transferring directly on a lateral move from Civil Service Departments, their Agencies, Arms-Length Bodies (ALBs) and Non-Departmental Public Bodies (NDPB) we may, subject to confirmation, match current annual leave entitlement, up to 30 days
  • As an accredited NDPB we may, subject to confirmation, accept your continuous service from other Civil Service departments their agencies and ALBs/NDBPs (however all new joiners join on 37 hours per week/ pro-rata for part-time)
  • Special recognition bonus scheme
  • Special leave for unplanned emergencies and for voluntary work
  • Employee Assistance Programme offering confidential support and advice for personal and work issues and occupational health
  • Health and well-being initiatives such as flu-vaccinations
  • Free eye tests and eyecare vouchers for VDU workers
  • Interest free season ticket loans
  • Regular professional development
  • Professional HR Case Management support for managers

Flexible working hours

The Youth Justice Board a flexible working system in many offices.


The Youth Justice Board offers a range of benefits:

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Youth Justice Board is committed to staff development and offers an extensive range of training and development opportunities.


Expected W/C 18th March 2024

04/03/2024, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com 

Please quote the job reference - 84505.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Managing a Quality Service - 250 word limit
Statement of Suitability - 500 word limit
A sift based on the lead behaviour, Managing a Quality Service, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Interview stage assessments

There is 1 interview stage for this vacancy.
Managing a Quality Service
Seeing the Big Picture
Communicating and Influencing
Making Effective Decisions
Strengths may also be assessed at interview but these are not shared in advance.
Any candidate who has been assessed as being appointable to the role they applied for may be offered a similar, lower grade role, if one is available. Furthermore, any candidate who has just missed meeting the criteria for a particular role, may be appointed to a similar role at a lower grade if such a role is available, and if they have been assessed as meeting the criteria for the lower grade role. These appointments will also be made in merit order.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.