84620 - MoJ Synergy Shared Services Programme Change Manager

The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location
12 Months
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
Fixed Term
Up to 2 years
Full Time
Human Resources

Overview of the role:

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.

The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

Our vision is to deliver a world-class justice system that works for everyone in society.

Our 4 strategic priorities to deliver our vision are:

A prison and probation service that reforms offenders.

A modern courts and justice system.

A Global Britain that promotes the rule of law.

A transformed department that is simpler, smarter and more unified.

For more information on who we are and what we do, please visit: https://www.gov.uk/government/organisations/ministry-of-justice


There is more than one post available.  Roles are offered on a fixed term agreement of up to 24 months. If at a later date a/the vacancies become available on a permanent basis, there may be opportunity to convert successful fixed term candidates to permanent, subject to further approvals.

Purpose of the role is to lead the development, planning and implementation of priority change initiatives that support the delivery of People Strategic Priorities.


  • To research, scope, produce and manage detailed project plans and activities.
  • To design, implement, manage and monitor reporting processes.
  • To represent MoJ in broader HR change programmes.
  • To lead project delivery, including management and/or production of project deliverables and activities.

Will be required to be responsible for coordinating people resources across the MoJ to achieve project aims.

Responsibilities, Activities & Duties: You will be required to carry out the following responsibilities, activities and duties:

Responsible for delivering a number of priority people focused projects (at any one time) involving a range of HR functions/activities, structures and key stakeholders. Includes:


  • Manage the planning, implementation and measurement of change, project and engagement strategies for the Shared Services transformation programme - audiences include staff users, professional users and senior leaders within the organisation
  • Map stakeholder relationships across the department and Whitehall to enable us to manage risks, spot opportunities and drive advocacy for this programme
  • Ensure the right messages are delivered at the right time to the right audiences and that advocacy/engagement is measured effectively and acted upon
  • Drive advocacy among key audiences via creative engagement tactics, including use of digital platforms
  • Help to develop best practice toolkit for major people change programmes
  • Responsible for representing MoJ People Group at various internal and external HR and broader change programme forums.

Business Change

  • Responsible for researching, scoping and producing detailed business change, engagement and communications plans and an overarching road map style plans to support the delivery of people and change Strategic Priorities.
  • Support in the development of detailed business change, engagement and communications plans, obtain feedback from key stakeholders regarding critical project milestones to provide assurance to the portfolio.
  • Responsible for the day-to-day management, monitoring and updating of plans. Measure performance using appropriate systems, tools and techniques.
  • Responsible for the production of regular highlight reports for the project to inform overarching reporting
  • Responsible for anticipating issues and problems, to prevent slippage or failure to meet key milestones.
  • Report and escalate risks, dependencies and issues to management as needed. Perform risk management to minimise project risks.
  • Track and communicate key milestones and own the team planning documentation.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. 

Behaviours & Strengths (for Recruitment/Success Profiles):

Applicants must be able to demonstrate the following behaviours at SEO level:

  • Changing and improving (lead behaviour)
  • Delivering at pace
  • Seeing the big picture
  • Communicating and influencing

Candidates will be asked to provide their CV and a 250 word Statement of Suitability covering the essential criteria (person specification and qualification) set out below.

In the event of a high volume of applications the initial sift will be undertaken on the Statement of Suitability followed by the lead behaviour. 

The Interview will cover behaviour, experience, technical and strength-based questions.

Essential Criteria:

Person specification

  • Proven background in business change, engagement and communications in a corporate setting with an understanding of how to effectively engage audiences and manage risks.
  • Excellent communication skills, including written and spoken communications.
  • Experience in translating user needs and expectations into effective engagement strategies.
  • Experience in measuring impact of engagement activity and tracking it over time.
  • The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project. Managing and influence, change and impact decisions with both internal and external stakeholders


Significant Practical Experience or Working Towards or Qualified in one or more of the following: 

  • APMG Change Management Practitioner
  • PRINCE 2
  • Managing Successful Programmes
  • Project Leadership Programme 

Desirable Knowledge, Experience and Skills:

  • Experience of project delivery or following project delivery disciplines would be beneficial.
  • Desirable but not essential is a background in major transformation programmes.

We may consider any evidence within the application form that demonstrates meeting the desirable criteria as set out in the job description. This will only be after essential criteria is scored and where there is a need to differentiate between closely scored candidates.

Security clearance required:

Minimum Eligibility

  • All candidates are subject to BPSS security and identity checks prior to taking up post
  • All external candidates are subject to 6 month probation. Internal candidates are
  • Subject to probation if they have not already served a probationary period within MoJ.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected to commence from mid April 2024

06/03/2024, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 84620.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Changing and Improving - 250 word limit
Delivering at Pace - 250 word limit
Seeing the Big Picture - 250 word limit
Statement of Suitability - 250 word limit
Technical Skills
Significant Practical Experience or Working Towards or Qualified in one or more of the following: 
• APMG Change Management Practitioner
• Managing Successful Programmes
• Project Leadership Programme - 250 word limit
A sift based on the lead behaviour, Changing and Improving, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Interview stage assessments

There is 1 interview stage for this vacancy.
Changing and Improving
Delivering at Pace
Seeing the Big Picture
Communicating and Influencing
The ability to establish and develop productive relationships with internal and external stakeholders, bringing people together to benefit the project. Managing and influence, change and impact decisions with both internal and external stakeholders
Technical Skills
Significant Practical Experience or Working Towards or Qualified in one or more of the following: 
• APMG Change Management Practitioner
• Managing Successful Programmes
• Project Leadership Programme
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.