84625 - Synergy Shared Services Programme Project Support

The national salary range is £32,827 - £35,678. London salary range is £37,174 - £40,403. Your salary will be dependent on your base location
12 Months
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
Fixed Term
Up to 2 years
Full Time
Human Resources

Overview of the Role

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.

The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

Our vision is to deliver a world-class justice system that works for everyone in society.

Our 4 strategic priorities to deliver our vision are:

A prison and probation service that reforms offenders.

A modern courts and justice system.

A Global Britain that promotes the rule of law.

A transformed department that is simpler, smarter and more unified.

For more information on who we are and what we do, please visit: https://www.gov.uk/government/organisations/ministry-of-justice.

The People Group within the Ministry of Justice

The people who work for the Ministry of Justice are responsible for its success; and the role of the Ministry of Justice People Group is to support the organisation by enabling our people to be the best that they can be.

We operate as a cluster of HR services working seamlessly to provide expert support, advice and delivery throughout the employee lifecycle. From the time people join the organisation, to the point at which they leave, we strive to make a positive contribution to their work experience. We want everyone who works for the Ministry of Justice to feel confident in their skills, ambitious for the future and fulfilled by their work and relationships with their colleagues.

The role sits in the Change Delivery Directorate within People Group which provides specialist advice and interventions to support the wider organisation improve and transform its services. 

Change Delivery service shapes and leads strategic and People Group changes.  The team ensure the people change approach is aligned with the strategic and operational requirements of the department.  We work with senior leaders to shape the delivery of the people aspects of organisational change, as well as improve the organisation’s capability to plan and implement people and cultural change effectively. 


The Ministry of Justice (MoJ) is a fast-paced and rapidly changing part of government responsible for broad-ranging policy and service delivery. The MoJ has ambitious plans to reform the justice system and at the same time transform itself into a smarter, simpler and more efficient department.

Working on a major MoJ Transformation programme, we are looking for individuals who are innovative, flexible, driven, highly organised, be able to see the bigger picture and have a high level of energy and attention to detail. Whilst you will be working in a fast-paced project environment, strong leadership, engagement and interpersonal skills are just as important as project and change management knowledge/experience in what will be a challenging but exciting programme.

Programme delivery has been organised into a number of phases to support review and assurance at key decision points.

•           Strategy & Vision

•           Design & Validate

•           Construct & Test

•           Deploy & Adopt

•           Run & Evolve

All roles across the workstream will contribute to the successful delivery of these phases for the MoJ Synergy Shared Services Programme. 

There may be more than one post available depending on the business needs.

This is a fixed term roles for 2 years. If at a later date the vacancy become available on a permanent basis, there may be opportunity to convert a successful fixed term candidate to permanent, subject to further approvals.

  • The role is a key position within the MoJ Synergy Shared Services team providing a wide and varied range of expertise and technical support and assistance to colleagues.
  • This is an exciting and challenging role in a fast-paced environment that requires a proactive and adaptable approach to the work to meet the needs of team and business demands.
  • The role requires the post holder to be able to proactively plan ahead to effectively manage their workload with minimal supervision.

The post holder must be highly capable, flexible, driven and highly organised and have a high level of energy and attention to detail and to be able to multi-task within tight timeframes.

Responsibilities, Activities & Duties:

  • Accountable for sourcing, collating, researching, validating, analysing and acting on a wide range of complex and diverse HR and management data solving problems.  Produce reports and documents to show findings and options to support and influence decision making for Change Leads and Change Managers.         
  • Take initiative on liaising with internal and external stakeholders and third-party providers to ensure accurate and timely capture of diverse and complex data to support change delivery projects.
  • Research, scope, design and produce detailed products and documents to support the delivery of People Change Delivery projects.
  • Support the Change Leads, Change Managers and colleagues in the wider team by responding to a range of complex requests undertaking specific logistical tasks such as creating and running complex spreadsheets, collating and analysing high volumes of detailed review comments on major projects as well as organising workshops.
  • Create and reengineer new systems and processes to support the programme and take actions to embed these into new and improved ways of working.
  • Accountable for drafting responses and responding to questions
  • Organise, attend, and where requested chair, a range of meetings, teleconferences and workshops and produce minutes where required.
  • Pro-actively manage actions produced by the various meetings attended and maintain project action logs, plans and documentation.
  • Provide expert support to senior managers and colleagues using judgement and expertise to coordinate the allocation and scheduling of actions and tasks as well as chasing action owners for updates and products to ensure products are delivered on time.
  • Take the lead on ensuring that project documentation is kept up to date, accurate and meets reporting deadlines.
  • Accountable for the configuration management and library of all documentation, including change control and quality assurance.
  • Take responsibility through technical knowledge and expertise for the management of file structures held under SharePoint. 
  • The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Assessment Process (for Recruitment/ Success Profiles):

Applicants must be able to demonstrate the following behaviours at HEO level:

  • Managing a Quality Service (Lead Behaviour)
  • Working Together
  • Delivering at Pace
  • Making Effective Decisions

Candidates will be asked to provide their CV and a 250 word Statement of Suitability covering the essential knowledge/experience set out both below and in the summary above.

In the event of a high volume of applications the initial sift will be undertaken on the Statement of Suitability followed by the lead behaviour. 

The Interview will cover behaviour and strength-based questions.

Essential Knowledge, Experience and Skills:

Candidates must possess or be working towards/have experience of, one or more of the following:

  • A background or knowledge of business change, engagement and communications in a corporate setting with an understanding of how to effectively engage audiences and manage risks.
  • Excellent communication skills, including written and spoken communications.

Desirable Knowledge, Experience and Skills:

No qualifications are required for the role but experience in working in project/programme environment would be an advantage.

A willingness to work towards a change qualification or Prince2 qualifications would be encouraged.

We may consider any evidence within the application form that demonstrates meeting the desirable criteria as set out in the job description. This will only be after essential criteria is scored and where there is a need to differentiate between closely scored candidates.

Security clearance required:

Minimum Eligibility

All candidates are subject to BPSS security and identity checks prior to taking up post

All external candidates are subject to 6 month probation. Internal candidates are

subject to probation if they have not already served a probationary period within


Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected to Commence from mid April 2024

06/03/2024, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com

 Please quote the job reference - 84625.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Managing a Quality Service - 250 word limit
Delivering at Pace - 250 word limit
Making Effective Decisions - 250 word limit
Statement of Suitability - 250 word limit
A sift based on the lead behaviour, Managing a Quality Service, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Interview stage assessments

There is 1 interview stage for this vacancy.
Managing a Quality Service
Delivering at Pace
Making Effective Decisions
Working Together
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.