90697 - Information Technology Asset Management (ITAM) Analyst
Information Technology Asset Management (ITAM) Analyst
Location: National
Closing Date: 2nd October
Interviews: w/c 14th October
Grade: HEO
Salary: National: £32,827 - £35,678 (which may include an allowance of up to £61) London: £37,174 - £40,403 (which may include an allowance of up to £851)
Working pattern: Full Time, Part Time, Flexible Working
Contract Type: Permanent
Vacancy number: 90697
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for an Information Technology Asset Management (ITAM) Analyst here at Justice Digital, to be part of our warm and collaborative Service Operations team.
This role aligns against IT Service Manager from the Government Digital and Data Framework.
The ITAM Analyst will contribute to the development and delivery of a high-quality Asset, Configuration and Licence Management Service. They will carry out data analysis to enable us to assure quality, compliance and accuracy of data as well as the performance of our internal and external supplier delivering services to ensure that all service level targets are achieved or surpassed. Essential to your success will be the ability to build and maintain effective relationships with a variety of suppliers, both internal and external, and business stakeholders.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital Strategy
Key Responsibilities:
- Act as a point of contact for internal and external asset enquiries, handling enquiries in an efficient and professional manner.
- Ensure Key Performance Indicators (KPIs) are monitored and met.
- Work with tools and technologies as required to support the tracking of Assets.
- Contribute to the identification of improvement opportunities which would benefit the team and the wider organisation.
- Identify opportunities to support effective communication mechanisms collaborating between internal and external stakeholders participating in workshops, where appropriate.
- Ensure process, procedure and work instruction documentation is up-to-date and followed.
- Coordinate the production of weekly / monthly / ad hoc, reports ensuring accuracy, consistency and standardisation.
- Support the monitoring and optimisation activities for Software and Hardware assets, including re-harvest of unused accounts to drive down cost and mitigate any risk.
- Support the upload of asset data from stakeholders to ensure quality assurance is conducted, maintaining the accuracy of the CMDB.
- Support activities: Joiner, Mover, Leaver (JML) to deliver key efficiencies, ensuring processes are’ fit for purpose’.
- Support audit activities both within the CMDB and physical.
- Carry out day to day management of the Software Licence renewal Tracker, supporting renewal and new demand requests.
- Manage and fulfil a variety of Service Requests including bulk uploads for asset/CI data and Software licences.
If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Essential
- Proven experience working in Software Asset Management.
- Asset and configuration management – You can track, log and correct information to protect assets and components.
- User focus – You can identify and engage with users or stakeholders to collate user needs evidence. You understand and define research which fits user needs. You are able to use quantitative and qualitative data about users to turn user focus into outcomes.
- Service management framework knowledge – You have, or are working towards a Level 3 Service Management Framework qualification.
- Relationship management - You can identify important stakeholders and relationships and work with teams to build these. You understand how to work with stakeholders and contribute to improving these relationships.
- Service Reporting – You can produce the relevant reports in a standard format in an agreed timeframe. You can work with key stakeholders to discuss any changes in the reporting processes. You are able to add a commentary that provides an interpretation for the data set.
- Business analysis (IT operations) – You can contribute to the recommendation of improving processes and understand the importance of evidence-based design or analysis.
- Ownership and initiative - You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
You will be required to meet the requirements for SC clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
How to Apply
Candidates must submit CV + Supporting Statement (no more than 500 words) which describes how you meet the requirements set out in the Person Specification above.
Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.
Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the sift stages;
- Proven experience working in Software Asset Management.
- Asset and configuration management – You can track, log and correct information to protect assets and components.
- Service management framework knowledge – You have or are working towards a Level 3 Service Management Framework qualification.
- Relationship management - You can identify important stakeholders and relationships and work with teams to build these. You understand how to work with stakeholders and contribute to improving these relationships.
In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
- Delivery at pace
- Working together
- Making effective decisions
Your application will be reviewed against the Person Specification above by a diverse panel.
Successful candidates who meet the required standard will then be invited to a 50 minute panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on your Software Asset Management experience will be conducted prior to the sift.
Terms & Conditions
Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements. If you have any questions please feel free to contact recruitment@digital.justice.gov.uk
National: £32,827 - £35,678 (which may include an allowance of up to £61)
London: £37,174 - £40,403 (which may include an allowance of up to £851)
02/10/2024, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.