83736 - Quality Development Officer

£31,582 - £39,821
12 Months
North East
Darlington , Durham , Gateshead , Stockton-on-Tees , Sunderland
NPS Pay Band 4 National
Full Time, Part Time, Flexible Working
Operational Delivery

This is a permanent position for 2x Quality Development Officers (QDO) within the North East Probation Service Performance Team (based within the regional Performance & Quality Team). The successful candidate will work closely with the Quality Development Manager and other QDOs undertaking the following work: Audit & Assurance Activity; Coaching & Mentoring; and Facilitation of Practice Briefings/Workshops. As this is a regional post, there is an expectation of regular travel to, and close working with, all Probation Delivery Units within the NE Region.

Our Quality Development Team forms part of the wider Performance & Quality Team for the North East Probation Service. It consists of Quality Development Officers who undertake audit and assurance activity, coaching and mentoring and practice briefing/workshop facilitation. QDOs play a critical role in supporting effective practice and will work closely with colleagues within Courts and Sentence Management to support and enhance the quality of practice. The successful candidate will be line managed by the Quality Development Team Manager.

Part time staff can apply; no minimum hours or working pattern details required. 

New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band 

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

Overview of the job    

This is a specialist Probation Officer post, in which the post holder has specific responsibility to contribute to the development of excellence in the quality of work undertaken with offenders and victims in the National Probation Service (NPS).

The job holder will have no line management responsibilities.


The post holder will be part of the Divisional Performance and Quality team.

They will work in partnership with divisional /local managers, practice tutor assessors and operational staff to promote high quality work through delivery of quality assurance and improvement activities including: audit and analysis, practice workshops, coaching and providing support to colleagues.

In line with NPS policies and procedures, the post holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties    

The post holder will be required to carry out the following responsibilities, activities and duties:

•    Deliver quality assurance activities as part of the national effective practice programme, and review the impact of these activities on operational practice
•    Deliver practice improvement workshops and briefings to POs and PSOs, and review the impact of these on practice
•    Support the re-launch and deployment of Skills for Effective Engagement Development and Supervision (SEEDS)
•    Undertake audits of key work, provide analysis and feedback to staff and contribute to local improvement and quality plans.
•    Working in partnership with local managers, develop audit and improvement activities based on local and divisional need and evidence from audits, inspections and case reviews arising from e.g. serious further offences, domestic homicides, serious case reviews
•    Provide support to local managers in delivering improvement activities to staff in informal /formal capability processes. As agreed with line manager, provide focussed 1:1 support to POs and PSOs involved in formal capability process based on the improvement plans drawn up by line managers.
•    Work in partnership with local managers to plan and support quality improvement in their cluster/function
•    As agreed with local managers, provide coaching and support to groups of staff whose roles are changing
•    Play an integral role in the work of divisional performance and quality team in implementing the national performance and quality programme
•    Provide guidance and support to SPOs to undertake quality assurance work
•    Respond to risk escalation requests raised by Community Rehabilitation Companies, determine risk level and if high risk (endorsed by a manager) decide on how this will be managed
•    Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
•    Demonstrate and promote pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
•    Work within the aims and values of NPS and HMPPS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh


•    Changing and Improving
•    Making Effective Decisions
•    Developing Self and Others
•    Delivering at Pace
•    Communicating and Influencing
•    Working Together

Essential Experience    

•    Evidence of undertaking good quality probation work
•    Evidence of working collaboratively with others to improve quality
•    Experience of working with a wide variety of people and communities who have experienced a range of social/personal difficulties.
•    Experience of working with individuals and groups in order to motivate and change offending behaviour
•    Evidence of analysing information and using it to design an action plan to meet specific goals

Technical requirements    

Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.

Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.
The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
•    Diploma in Probation Studies,
•    Diploma in Social Work (with Probation Option)
•    CQSW (with Probation Option)

Hours of Work (Unsocial Hours) Allowances    


Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice; OR a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
• Diploma in Probation Studies,
• Diploma in Social Work (with Probation Option)
• CQSW (with Probation Option)

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis


The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.


All candidates are subject to security and identity checks prior to taking up post


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

To Be Confirmed

14/02/2024, 23:55 hours.

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com. Please quote the job reference - 83736.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Statement of Suitability - 1000 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Changing and Improving
Making Effective Decisions
Developing Self and Others
Delivering at Pace
Communicating and Influencing
Working Together
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.