83975 - Business Insight and Service Delivery (BISD) - Data Analyst

£32,827 - £35,678
12 Months
East Midlands, West Midlands
Birmingham , Nottingham
OPG Victoria Square House, B2 4AJ, JCC Embankment House Nottingham, NG2 1AT
Full Time, Part Time, Part Time/Job Share, Flexible Working
Administration / Corporate Support, Business Management & Improvement


Hybrid working between home and either Embankment House, Nottingham or Victoria Square House, Birmingham. Some travel between either site may be required. 

    £32,827 (New Offer from August 2023)


The Office of the Public Guardian (OPG) is an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG are responsible for registering Lasting Powers of Attorney and supervising deputies who are appointed by the Court of Protection (CoP). Lasting Powers of Attorney give people the power to choose who will be their voice and act in their best interests if they lose the ability to make certain decisions for themselves such as health and finances; deputyships are established by the CoP when someone has lost mental capacity and requires another person or organisation to make decisions for them. Our people are at the heart of delivering these essential services to the public and it’s this purpose that binds us together, unites us and drives us forward. 

The successful candidates will join the Business Insight and Service Delivery team which is part of the Operations Directorate. OPG is a fantastic place to work offering a range of development opportunities. We have signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve. 

We aim to have a multiskilled, flexible workforce, working within office and home-based locations. Our Nottingham office is located within a short bus ride to Nottingham City Station and has ample private and street parking availability. Our Birmingham office is located in the city centre and easily accessible via local public transport and New Street station. 

Job Summary 

As a Data Analyst within the Business Insight and Service Delivery (BISD) team you will be responsible for collecting, analysing, and interpreting a wide range of data from numerous sources. You be proficient in the use of a wide range of IT tools to help develop local applications that link and interrogate numerous databases and other associated components. Your insights will play a role in shaping future resource modelling, improving efficiency, risk management, driving performance and supporting evidence-based decision making within OPG operations. You will provide both regular performance updates and responses to ad-hoc requests including Freedom of Information requests and parliamentary questions. 

Additionally, you will take a leadership role on any MI related projects that the BISD team are responsible for delivering. You may be required to undertake line management responsibilities. 

Key Responsibilities 

  • Gather and analyse relevant manual and digital data from various sources throughout operations.
  • Interrogate multiple local databases and other associated data repositories.
  • Prepare comprehensive reports and presentations summarising findings, including statistical analysis and visualisations to support decision making.
  • Identify areas for processes improvement and recommend solutions to enhance operational efficiency.
  • Ensure adherence to legal requirements, standards and regulations while maintaining data integrity.
  • Manage and update databases, ensuring accurate and up-to-date information for ongoing analysis and reporting.
  • Lead on BISD related projects as directed by your line manager.
  • Monitor and evaluate your performance ensuring your ability to utilise a wide range of reporting tools and data bases.
  • Ensure you and those with whom you work are aware of MoJ/OPG priorities and plans and how you contribute to them; keep senior leaders and colleagues informed to deliver these.
  • Contribute and participate at local management meetings and business level (across site) forums. Proactively lead and participate in relevant working groups and committees.
  • Take responsibility for your own professional development and support your team to do so.
  • Take responsibility and care for your own Health and Safety and for the safety of others and abide by OPG Health and Safety Procedures.

Skills & Qualifications

Essential Criteria:

  • Have strong analytical and problem-solving skills.
  • Be proficient in utilising data analysis tools and software, including Excel and data visualisation tools.
  • Be able to work with a range of leaders and colleagues from various teams and departments.
  • Have strong written and verbal communication skills.
  • Have good attention to detail.
  • Be able to lead and champion change in a confident manner.
  • Be able to comprehend and present statistical data and make informed decisions.
  • Be a self-starter able to work on their own initiative, managing competing priorities in a fast paced and challenging environment.
  • Be able to demonstrate well developed time management skills and a track record of delivering to tight timescales.

Desirable Criteria:

  • Prior experience of data analysis within OPG Operations.

Application Process

This vacancy is being assessed following the Civil Service Success Profile framework. Further information on each of the elements can be found here.

If you wish to apply, please submit a personal statement of no more than 1000 words which clearly demonstrates your ability to meet the essential and, if possible, the desirable criteria outlined above. 

Test and Interview Process

If you are successful at sift, you will be invited to an interview which will be assessed against the Success Profile criteria. At interview candidates should expect behaviour, experience, and strength-based questions. The Civil Service behaviours assessed at interview include the following:

  • Changing and Improving (Level 3)
  • Managing a Quality Service (Level 3)
  • Delivering at Pace (Level 3)

Candidates will also be expected to deliver a 5-minute presentation at interview to test for experience of providing data as a service. The presentation may include visual aids.

Should you be successful at sift-stage, further details on the presentation topic and content will be provided to candidates in advance of interviews commencing. This information will be confirmed to you via email.

The candidate should also expect strength-based questions at interview.

All interviews will be held remotely via MS Teams.

Reasonable Adjustments: 

At OPG we are committed to ensuring our workplace remains diverse and inclusive place to work. We want to help you demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert. 

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected W/C 19th February - Dates subject to change.

14/02/2024, 23:55 hours.

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 83975.
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Application form stage assessments

Statement of Suitability - 1000 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Changing and Improving
Managing a Quality Service
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)
Any candidate who has been assessed as being appointable to the role they applied for may be offered a similar, lower grade role, if one is available. Furthermore, any candidate who has just missed meeting the criteria for a particular role, may be appointed to a similar role at a lower grade if such a role is available, and if they have been assessed as meeting the criteria for the lower grade role. These appointments will also be made in merit order.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.