43541 - DTS Demand Manager

£30,989 - £47,591 (Salary will depend on location)
1
12 Months
London, West Midlands, National
Birmingham , London, National
102 PETTY FRANCE LONDON, SW1H 9AJ, First Floor, Edward House, Quay Place, Edward Street, B1 2RA, NATIONAL
SEO
B
Fixed Term , Permanent
Up to 5 years
Full Time
Digital

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Salary range:

Inner London £36,798 - £47,591

Outer London         £34,818 - £45,426

National         £30,989 - £41,095

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months!

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.

Introduction:

Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MoJ) and provides the supporting administration for the Judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and increasingly via digital services online. HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform and Crime Programme, with funding confirmed in the most recent spending review.

These Programmes are providing a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will ensure justice for all as well as supporting the UK’s position at the forefront of an increasingly competitive international legal market. Delivering and operating digital services lie at the heart of the transformation. Making a real difference to people’s lives is such an integral part of working at HMCTS that we’ve built it into an agreement with everyone who works here. It’s called our people promise.

Digital & Technology Services is growing as a key enabler of HMCTS’ future as a digital organisation, building the new digital products and live operations teams necessary to deliver online services to our users and staff. The directorate is creating, operating and enhancing critical national infrastructure services. Users include citizens, court staff, the judiciary, prosecutors, legal counsel and a wide variety of other participants in delivering justice. For example, HMCTS Digital & Technology Services has created and now operates and enhances services that have digitised the court room.

These include paperless bundles for all parties in the Crown Court, a single evidence repository and tablet viewing solution in the Magistrates’ Court, as well as the critical infrastructure solutions to display evidence, deliver court hearings by video and achieve connectivity. Other live digital services enable citizens to interact with HMCTS directly online, whether they need help in the civil, family, or criminal courts, or need to apply to a tribunal. An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will enable the digitisation of a major agency and run an operation designed not just to give our courts and tribunals a sustainable and affordable future, but to improve how justice is delivered.

Overview:

• DTS is responsible for delivering HMCTS’ live digital and technology services and enabling business transformation through the provision of digital capabilities to business and citizen end users via online and mobile solutions.

• The directorate is currently going through a period of significant change which will see large scale transformation over the next 4 years. Strong leadership is a critical element in this being successful and the DTS Senior Management Team expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

• As the Demand Manager within the DTS Live Operations Team, the jobholder must provide clear direction and focus; demonstrate strong organisational skills; be able to quickly analyse and interpret technical data; and have a passion for communicating and engaging others.

• The Live Operations Team provides a pivotal role in supporting senior stakeholders and their teams through this period of expansive change, by contributing meaningful insight; driving the governance and reporting and creating oversight of all change activity in the Directorate.

• This will see changes in the way the Live Operations interacts with the various business areas and becoming a centre of operational and insight excellence, working on a range of outcomes that drive transformation in the Directorate.

Job Description:

Reporting to the DTS Demand Lead the Demand Manager is the central point for Demand management within the team. The role will manage staff within the Demand team, ensuring that there are adequate resources and capacity to achieve its objectives and will also be expected to represent the Demand Management function at a senior level, acting as an escalation point for business stakeholders, when required.

Key Responsibilities:

• Demand management for Digital Operations and wider DTS acting as the front door for any new digital services being delivered by Reform into DTS via the Demand Pipeline.

• Demand planning: Responsible for liaising with all product delivery teams to ensure that future requirements and resource capability are addressed in good time

• Coordination of the Live Operations Team budget including capital and resource budgets ensuring that spend is forecast accurately.

• Capacity Planning: Planning for new or changes to existing IT Services including software and physical user areas i.e. desks, phones etc. Ensuring that time-based resource is correctly managed to reduce unnecessary spend

• Coordinating DTS reporting management for the Digital Ops Team including production of regular financial and resource reports. 

• Portfolio reporting: Provide service management reporting to the Directorate.

• The coordination of the DTS Live Operations permanent and contract human resources recruitment, onboarding and offboarding process.

• On-boarding / off-boarding: Managing the entry and exit process for human resources and third party suppliers.

• Software Asset Management: Ensuring that all software licensing is managed in good time to maintain Operational Systems. The Demand manager will liaise with Technical architects and the wider MOJ to agree that licenses being purchased are fit for purpose, still on the technical road map and retire software as appropriate.

Essential Criteria:

• Highly organised, able to quickly grasp what is needed and deliver at speed

• Able to confidently influence stakeholders from across the business

• Strong relationship building skills, able to work on behalf of the Head of the Live Operations Team

• Passionate communicator, always looking for opportunities share information

• Able to analyse data and provide strong written reports

• Strong focus on delivering quality outcomes

• Resilient and able to keep their focus in tough times

• Desire to simplify complex issues and look for practical applications

• Able to quickly and confidently brief senior managers on issues, willing to share their own opinion

• Strong collaborative approach, wants to work with and through others

Application process:

The following areas of Success Profiles will be used to assess and score your application during the sift, and interview.

• Experience – As demonstrated in your CV, statement of suitability, and application form

• Behaviours – We will be using the 3 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

Managing a Quality Service

• Develop, implement, maintain and review systems and services to ensure delivery of professional excellence.

• Work with stakeholders to set priorities, objectives and timescales.

• Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money.

• Identify risks and resolve issues efficiently.

• Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements.

• Establish ways to find and respond to feedback from customers about the services provided.

Changing and Improving

• Work with others to identify areas for improvement and simplify processes to use fewer resources.

• Use technology where possible to increase efficiency.

• Encourage ideas for change from a wide range of sources.

• Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change.

• Encourage an environment where colleagues know that they can challenge decisions and issues safely.

• Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users.

Communicating and Influencing

• Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.

• Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness.

• Ensure communication has a clear purpose and takes into account people’s individual needs.

• Share information as appropriate and check understanding.

• Show positivity and enthusiasm towards work, encouraging others to do the same.

• Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

·         A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.

·         Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.

·         For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

·         Paid paternity, adoption and maternity leave.

·         Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-    To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.  

Teams interviews expected mid-June

19/05/2021, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 43541.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Experience
CV
Statement of Suitability - 1000 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Managing a Quality Service
Changing and Improving
Communicating and Influencing
Experience
Demand Manager experience

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.