34149 - Delivery Manager

Introduction

These are exciting times at MOJ Digital and Technology. We have a clear vision - to develop a digitally-enabled justice system that works more simply for users - and we’re looking for talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing great work, we’re creating a place that’s great to do work in. We offer tip-top kit, brilliant training opportunities and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To find out more about us please visit ourblog.

The Role

We’re looking for talented and tenacious people to join our digital team to take the lead in creating world-class services in the justice system. We use cutting-edge agile software development approaches to make rapid but meaningful improvements to public services that live up to the unique challenges of MOJ's responsibility to society.

Delivery Managers ensure teams have the right environment to deliver the vision, products and services, iteratively and ensure the team collaborates, communicates and focuses on what is most important. They work at the heart of teams to provide direction within a service or programme. Delivery Managers are accountable for building, motivating, supporting and facilitating teams as well as removing obstacles and blockers that get in their way. They challenge approaches inside and outside of the team they are working with and facilitate a focus on the outcome.

Delivery Managers have a deep understanding of agile and lean practices and make judgements on the use of appropriate tools and techniques for their environment. They proactively manage dependencies, identify and manage priorities, overcome obstacles and get the best value against constraints. Delivery Managers may manage risks, budgets and people.

Main responsibilities

• build and maintain teams, ensuring they are motivated, collaborating and working well
• identify obstacles and help the team to overcome them
• focus the team on what is most important to the delivery of products and services
• encourage and facilitate continuous improvement of the delivery team
• coach and mentor both team members and others to apply the most appropriate agile and lean tools and techniques
• Achieve commercial outcomes
• Deliver value for money.

The complexity or breadth of products or teams will vary in this role, depending on the context.

• the high performance of a highly-skilled multidisciplinary team delivering a specific product, service or transformation.
• be core to decisions that build high performing teams, where people are excited about the work they are undertaking.
• be adept at delivering complex digital projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed.

Essential:

• Agile and Lean Practices - Able to identify and compare the best processes or delivery methods to use. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to measure and evaluate outcomes. Able to help teams to manage and visualise outcomes.
• Communicating between the technical and non-technical - Able to listen to the needs of the technical and business stakeholders and interpret between them. Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitates difficult discussions within the team or with diverse senior stakeholders.
• Maintaining delivery momentum - Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.
• Making the process work - Able to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Able to add value and can coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process.
• Planning - Understands the environment and is able to prioritise the most important or highest value tasks. Able to use data to inform planning. Able to manage complex internal and external dependencies. Able to provide delivery confidence. Able to remove blockers or impediments that affect the plan and is able to develop a plan for difficult situations. Ensures teams plan appropriately for their own capacity.
• Team dynamics and collaboration - Able to bring people together to form a motivated team. Able to empower delivery teams. Able to help create the right environment for a team to work in. Recognises and deals with issues. Able to facilitate the best team makeup depending on the situation.

Desirable:

• Commercial management - Able to act as the point of contact for contracted suppliers. Understands appropriate internal contacts and processes within a government department. Understands how and when third parties should be brought into DDaT projects
• Financial management - Able to balance cost versus value. Able to consider the impact of user needs. Able to report on financial delivery. Able to monitor cost and budget and escalate issues.
• Lifecycle perspective - Recognises when to move from one stage of a product lifecycle to another. Ensures the team is working towards the appropriate service standards for the relevant phase. Able to manage the delivery products or services at different phases.

In the Civil Service, we use Success Profiles, a flexible framework, to assess candidates against a range of elements using a variety of selection methods, therefore giving you the opportunity to demonstrate the various elements required to be successful in the role.

At the interview we will be assessing your technical/specialist skills and experience, testing your ability through relevant assessments and asking you questions around the behaviours we require to be successful in this role. The behaviours we assess are:

• Leadership
• Communicating and influencing
• Working together
• Developing self and others
• Making effective decisions
• Delivering at pace
• Seeing the big picture
• Changing and improving
• Managing a quality service

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Selection process details

Candidates must submit

• a current and relevant CV;
• a Cover letter (1 page max) setting out why you are interested in the role and how you meet the essential skills and experience required.