31033 - First Line Management/Executive Officer

£21,170 - £25,350
6
12 Months
East Midlands
Nottingham
NOTTINGHAM OPG NOTTINGHAM, NG2 1AR
EO
D
Permanent
Full Time, Part Time, Part Time/Job Share, Flexible Working
Operational Delivery

Overview

The Office of the Public Guardian (OPG) is an executive agency of the Ministry of Justice (MoJ).

Power of Attorney Services (POAS) processes incoming Power of Attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of the Office of the Public Guardian (OPG).

OPG is a fantastic place to work offering a range of development opportunities. OPG has signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

We have an ambitious plan for 2025, aiming to have a Digital Power of Attorney in place that meets our customers and stakeholders’ needs. We aim to have a multiskilled, flexible workforce, working within office/home-based locations.

Job Description, Duties and Responsibilities

The advertised role is for a Team Leader with direct line management of a team of Administrative Officers (AO, Band E) within POAS, based in Nottingham.

Successful applicants will be allocated to roles at the time of recruitment. All staff from Administrative Officer (AA, Band F) to Higher Executive Officer (HEO, Band C) are mobile grades within the Civil Service and movement within POAS and OPG will be dependent on business needs.

Successful candidates will be based in Nottingham but may, on occasion, be required to travel to our other site in Birmingham. You will:-

  • Support and contribute to the performance of the POAS 40 Day AACT by ensuring your team’s targets are met.
  • Ensure your staff achieve Minimum Performance Expectations agreed in your area and a quality target of at least 95% of work is error free.
  • Work with other Team Leaders to review processes, make recommendations for improvements to enhance customer experience and contribute to continuous improvement opportunities.
  • Organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and the wider OPG.
  • Act as a role model for staff, demonstrating behaviours within the Civil Service Values, MoJ Leadership Statement and OPG Values.
  • Contribute to, develop and take an active role in the staff engagement plans in your area.
  • Be clear, honest and transparent in your communication and management, making decisions that involve the relevant people at the right time, involving frontline staff where able.
  • Be responsible, open, comfortable with leading and engaging your team through periods of change by delivering difficult messages in a positive, visible and approachable way.  
  • Develop your staff ensuring they receive the appropriate training and support for their job role.
  • Take responsibility for your own learning and development with the support and guidance of your line manager.
  • Promote and implement diversity and equality of opportunity in all areas of work, supporting initiatives within the organisation.
  • Have a good knowledge of HR policies where you will identify poor performance, attendance and conduct issues, taking action as appropriate in accordance with MoJ policy, whilst also recognising positive performance using reward and recognition schemes.
  • Contribute to the development of business transformation, finding ways to be efficient, flexible and exploiting digital channels.
  • Take reasonable care for the health and safety of others and abide by relevant Health and Safety Procedures and policy.
  • May be asked to undertake ad-hoc projects as agreed with Unit and Delivery Managers which are in line with the skill set of this post.

Skills & Qualifications

Essential:

  • Demonstrate active and inclusive engagement to lead a team.
  • Comprehend statistical data and make informed decisions.
  • Able to multi-task, managing a varied workload, prioritising effectively and reacting quickly and calmly to changing circumstances.
  • Proactively and inclusively deliver under pressure and be willing and able to assist others where needed.
  • Communicate effectively, both orally and in writing, with a broad range of stakeholders.

Desirable

  • Proficient use of Microsoft Office packages i.e. Word, Excel, Outlook, MS Teams, OneNote, Presentations and PowerPoint.

Application process

This recruitment will follow the Civil Service Success Profiles process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 250 words in support of your application quoting specific examples of matching the indicators in the Essential and Desirable Skills listed above.

The key point to emphasise in your Personal Statement is what you feel you would bring to the role that offers unique value. We actively encourage you to sell yourself as an individual and the personal strengths and experience that you could bring to the role.

In addition, you are expected to provide specific examples covering the Civil Service Behaviours Leadership and Delivering at Pace - Level 2. If high number of applications are received, you will be assessed on the lead behaviour Leadership.

Interview Process

If you are successful at sift, you will be invited to an interview which will follow the Success Profiles process. At interview, candidates should expect a blend of Strength and Experience-based questions and questions relating to the following Civil Service Behaviours (Level 2):

  • Communicating and Influencing
  • Delivering at Pace
  • Leadership

Please note that Civil Service Behaviours are not the same as competencies which featured under the old Civil Service Competency Framework. For more information please visit gov.uk.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-      To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk);

2-      To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-      To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

 

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.  

Expected w/c 9/01/2020

13/12/2019, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference - 31033.
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Leadership - word limit
Delivering at Pace - word limit
Experience
Statement of Suitability - 250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Leadership
Delivering at Pace
Communicating and Influencing
Strengths may also be assessed at interview but these are not shared in advance.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.