75025 - DTS Judicial and RCJ Business & Communication Support Officer

The national salary range is £25,827 - £27,170, London salary range is £29,664 - £31,200. Your salary will be dependent on your base location
1
12 Months
London, National
London, National
NATIONAL, London CTS Royal Courts of Justice, WC2A 2LL
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
EO
EO
Permanent
Full Time
Information Technology

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HM Courts and Tribunals Service

Directorate: Digital Technology Services (DTS)

Pay Band:    EO

Job Title:     Judicial and RCJ Business & Communication Support Officer

Location:     London / National

                  Successful applicants must be prepared to travel to the Royal Courts of Justice, London on a regular basis.

Security:   The successful applicant must be prepared to undergo security checks to obtain SC security clearance for this role. It is not required before commencing the role. Please note individuals should normally have been resident in the UK for 5 years preceding their application for SC clearance.

Term:          Permanent

Interview:  Video conference via MS Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

DTS has deployed Microsoft Office 365 (MS365) to c25,000 judges. It is known as eJudiciary. This Digital Administrative Support role is as part of a dedicated team that supports the Judiciary and selective HMCTS staff with the provision of the eJudiciary service. The team oversees the maintenance and monitoring as well as the development and delivery of new requirements using MS365.

Support is also provided to the judiciary on other products as well as advice and guidance that includes departmental/government/judicial policies for the use of digital services. The role will report to the Judicial and Royal Courts of Justice Group (RCJG) Business & Communication Manager.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

  • To provide support to the DTS Judicial RCJ and Headquarters Communications Manager.
  • Take ownership for procuring IT equipment and ensuring that IT stock levels are maintained within the RCJ. Ensuring accurate financial record keeping.
  • To support the line manager with the completion of commercial order templates and financial purchases, ensuring financial records are updated and maintained.
  • To provide appropriate and timely responses to issues, including channelling requests to the appropriate team, monitoring resolution activity, keeping customers appraised of progress and suggesting improvements to service delivery.
  • To have the ability to work both independently and as part of a team, proactively and with versatility in responding to changing circumstances is essential.
  • Use Continuous Improvement principles, tools and techniques to working practices to improve efficiency within the team.
  • Responsible for reviewing and amending documents, reports and user guides, demonstrating attention to detail and problem solving.
  • Manage communication channels that are used as a point of contact for the judiciary, senior stakeholders, and the wider directorate of HMCTS, and be responsible for analysing and escalating queries raised using your knowledge base and judgement.
  • Work with the HMCTS and Judicial Office Communications team to ensure messages are not duplicated.
  • Follow the DTS RCJ & Judicial communications plan to circulate key messages on the appropriate channels fit. Support the DTS Business & Communication Manager by attending meetings and working groups and providing feedback when required.
  • The post holder will report to the HEO DTS Business Communications Manager.

Key Responsibilities:

  • Take ownership for the purchase of hardware and software as directed by Business & Communications Manager. Prepare documentation for suppliers to provide quotes for goods and services, raise purchase orders and receipt goods. Quality check and maintain accurate financial documentation within the monthly finance report and supporting documentation.
  • To proactively contact suppliers to resolve any failed deliveries, invoicing or queries.
  • To raise any unresolved financial queries to the Judicial and Business & Communications Manager.
  • Prepare and draft the monthly financial accruals.
  • Update financial and other process documents where applicable, demonstrating a high degree of accuracy and to collaborate with the wider team to obtain signoff
  • Analyse and escalate judicial support queries to the appropriate team.
  • Provide input into meetings/workshops with suppliers, stakeholders and judiciary.
  • Provide administrative support to the office; arranging meetings, taking minutes and ensuring actions are both captured in turn completed; ensure attendees at meetings are given up to date information and act as a contact point for attendee’s queries.
  • To undertake in the dispatch of hardware from the RCJ to both the national judiciary and to staff and the senior judiciary within the RCJ and Rolls building.
  • Undertake regular monitoring and reporting of the business plans. To liaise with the wider team to ensure it is regularly and accurately updated, reporting any issues to the Business & Communications Manager.
  • Assisting with the drafting of communications, updating and maintaining accurate documentation.
  • Ensuring the efficient flow of information and channelling key messages and information through to the right Judicial working Groups and back to key stakeholders in DTS
  • Ensure all messages are documented and aligned to agreed Communications Plans and delivered to the appropriate standard. Provide secretariat support when required.
  • The post-holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Skills & Experience:

  • Ability to work to tight timescales, managing priorities when conflicting and adapt to requests from senior colleagues.  Meet deadlines when set.
  • Ensure issues and problems are highlighted to line managers and where appropriate communicated to user groups as defined in the communication plan.
  • Knowledge and understanding of IT systems used within HMCTS and RCJ is desirable.
  • Strong communication skills, particularly: Written (with the ability to deliver written communications, editing and proofreading along, with the ability to support with the preparation of reports/presentations.
  • Knowledge of digital communication channels.
  • Creative skills to support with the development of engaging articles.
  • Day-to-day responsibility for documenting procurement and financial control activities for the DTS RCJ & Judicial team.
  • Ability to operate flexibly to support the wider team.
  • The role holder must be able to follow guidelines covering accepted standards of communication.

Essential Criteria:

  • IT literacy, competent in MS Office applications, Word, Excel, PowerPoint
  • The ability to make decisions using relevant information, knowledge base and documented processes.
  • Interpersonal skills to aid collaboration with team members, liaising with suppliers, senior stakeholders and the (senior) judiciary.
  • Excellent writing skills, with the ability to work with and prepare reports.
  • The ability to problem solve and anticipate problems, ideally providing a solution or preparation of potential issues.

Desirable Criteria:

  • Experience of procurement of IT hardware/software.
  • Knowledge and understanding of IT systems used within HMCTS and RCJ is desirable

Application process:

The following areas of Success Profile Framework will be used to assess and score your application during the sift, and interview.

  • Experience – As demonstrated in your application form.
  • Behaviours – You will be required to provide evidence of the following key behaviours at Level 2. A sift will be conducted on the lead Behaviour if a high number of applications are received.

Making Effective Decisions (Lead Behaviour)

Managing a Quality Service

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

interviews expected W/C 26/06/23, but it could be sooner

05/06/2023, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or email Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

In the event that we receive a large volume of applications we reserve the right to conduct the sift based on one lead behaviour. The chosen lead behaviour for this campaign is Making Effective Decisions.
if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Making Effective Decisions - 500 word limit
Managing a Quality Service - 500 word limit
Experience
CV
Statement of Suitability - 500 word limit
A sift based on the lead behaviour, Making Effective Decisions, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Making Effective Decisions
Managing a Quality Service

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.