28797 - Operational Delivery Manager

Overview

The position will be based in the Axis Birmingham and will require occasional travel to Nottingham Embankment House, London and other locations.

There will also be the option to work from home on a regular basis

The Office of the Public Guardian protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves regarding their health or finances.

Power of Attorney Services (PoAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. PoAS comes under the Operations directorate of the Office of the Public Guardian (OPG.) This role is part of the senior management team for PoAS.

OPG is a fantastic place to work offering a range of development opportunities, health and wellbeing initiatives and diversity and inclusion promotion. We signed up to the ‘Time to Change’ pledge which supports mental health in the workplace, as well as recently receiving a health and wellbeing charter accreditation as we are committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

We are currently going through a period of organisational change, with an ambitious plan over the next few years to embed smarter working in our offices which may include home working in the future

Job Description, Duties and Responsibilities –

Through collaborative working across OPG, MoJ and with suppliers, develop and deliver quality services that meet customer needs now; and that makes best use of digital channels, products and services.

Lead, develop and coach high performing and engaged managers and staff who are motivated and have the capabilities to provide excellent customer service. To grow a diverse and inclusive workforce and lead on key people management initiatives to support the recruitment, retention and development of managers at all levels and front-line staff;

The roles advertised are for an Operational Delivery Manager, You will have responsibility for managing operational performance, people development and efficiency across your area of POAS.

Responsibilities will include, but not be limited to:

• Leading and managing staff and managers to deliver PoAS performance targets, setting priorities and providing direction and support.
• Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services to ensure delivery targets, as set out in the Business Plan, are met.
• Direct line management of HEO managers across several functions.
• Developing and coaching unit managers in a continuous improvement environment to deliver outstanding customer service and operational excellence.
• You will have a lead responsibility in the development of the staff engagement plan in your area and take an active role to ensure you are a visible leader
• Ensure that managers and staff have comprehensive L&D plans.
• Develop effective talent management within your teams
• Role model leadership skills and values as set out in the Leadership statement; and demonstrate leadership in diversity and inclusion
• Working with internal stakeholders to ensure high quality service is achieved for our customers. Taking a collaborative approach to working with colleagues across the OPG and wider as necessary.
• Manage and deliver change through a continuous improvement approach, developing and implementing strategies which deliver organisational change.
• Be accountable for the delivery of specific projects to improve service quality and timeliness to customers
• Participate in PoAS and Operations Directorate SLT to deliver OPG, Operations and PoAS priorities.
• Work collaboratively across Operations and OPG to deliver excellent customer service and to fully utilise MI, ensuring performance targets are monitored, reviewed and achieved.
• Contribute to the development of workforce profiling, forecasting and general resource plans.
• You will be responsible for, and be open and comfortable with, leading and engaging your team through periods of change. You will deliver change and communicate as a positive, visible and approachable leader feeding back through the most appropriate channels.
• You will positively promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation. You will also support and promote staff networks and diversity groups across the organisation.
• You’ll have a strong knowledge of HR policy where you will oversee performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.
• You will be clear, honest and transparent in your communication and management, making decisions that involve the relevant people at the right time, involving frontline staff in decision making where able.
• You may be asked to undertake ad hoc projects as agreed your manager, which are commensurate with the skill set of this post.

Essential Skills

• Ability to motivate, lead and manage large teams across your business areas
• Ability to deliver, through others, on the change agenda, alongside the development and implementation of digital services and products
• Effective delivery of people strategies including L&D, diversity and inclusion and effective staff engagement
• Strong oral and written communication skills
• Ability to coach and develop others

Application process

This vacancy is being advertised using Success Profiles. Candidates will be expected to provide a CV (2 pages of A4 maximum) plus a supporting personal statement of no more than 1000 words capturing evidence of the following Civil Service Behaviours:

Leadership

Communicating and Influencing

Developing Self and Others

Changing and Improving

Please note that if there are a high volume of applications the panel may sift on the lead behaviour “Leadership”.

Strengths based analysis

At the sift stage we will fully evaluate your experience, key achievements and the breadth and depth of the strengths you would bring to this role using both the CV and personal statement.

If you are successful at sift, you will be invited to an interview which will follow the Success Profile process. At interview candidates should expect strength based questions and questions relating to the above Civil Service behaviours.