43447 - HMCTS Head of Technical Services and Assurance

£52,119 - £76,000 Salary will depend on location
12 Months
Grade 6
Grade 6
Full Time
Programme and Project Management, Risk Management, Facilities Management, Property, Health and Safety

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity


Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

There are high expectations of all staff regardless of the job they do and good performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform Programme, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all.

The programme includes modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. Effective staff engagement at this time of such significant change will be critical to success; maintaining a positive and lasting connection between HMCTS management and its staff.

An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will support and enable a major transformation programme, designed not just to give our courts and tribunals a sustainable and affordable future, but improve how we deliver justice.


HMCTS is a continually changing organisation. Good management, communication skills and collaborate working are critical elements in this being successful. As the senior manager within HMCTS ensuring the FM Service is statutorily compliant and acting as duty holder, the jobholder must understand and disseminate the agreed legal and statutory objectives and provide clear supervision and focus. HMCTS Senior Management Team expects all managers to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

The key responsibilities of the role are as follows:

  • The FM Technical Services Manager is accountable for ensuring all elements of HMCTS estate comply with the evidence required for the HMCTS governance and assurance statements feeding into representing HMCTS at Ministry of Justice level compliance meetings.
  • The main single point of contact for technical advice and guidance to support the Head of Facilities Management (FM) in technical oversight of all buildings and systems across the HMCTS estate to ensure they are compliant with relevant legislation.
  • Support the managers in the FM work-stream in discharging the HMCTS duty holder responsibilities, acting as Duty Holder on behalf of the Deputy Director of Facilities Management. This role will be responsible for providing technical advice and support of FM operations through the management of internal and external professional advice.
  • The role will work ensure the appropriate compliance reporting systems are operated and audited across all contracts to ensure property compliance is achieved and maintained and will support the FM Operational teams by providing quality technical advice either through internal or external resource.
  • Ensure Planned Preventative Maintenance (PPM) is delivered, monitored and managed to agreed contractual standards by the FM providers and own the relationship regarding the remedial actions arising.
  • Ensure the appropriate logging of technical activity through the FM Project Support Office function to ensure proactive resolution to technical issues in a controlled and managed way. Manage as required external professional technical advice and consultancy support.
  • Following appropriate training and competence assessment act as reserve H&S legal ‘duty holder’ and ‘responsible person’ for electrical systems and water systems (Legionella) ensuring internal health and safety competence is achieved and maintained.
  • Lead and advise as required on the development of systems and processes across all contracts to record and manage the compliance of the estate (e.g. production of a national asbestos management plan), ensuring technical performance issues are logged, escalated and resolved in partnership with operational teams and external suppliers.
  • Actively support and deliver training in technical services internally within the FM function and ensure that teams understand contractual obligations and processes and deploy appropriately.
  • Identify and deliver an appropriate audits of supply chain documentation and systems across non-custodial properties to ensure property compliance is being achieved and risks are managed through production of a national risk register, lead on any improvements in the delivery and reporting of property compliance amongst team and supply chains building key relationships to ensure a joined up and consistent approach to Property compliance. Analyse data and MI as part of monthly reporting to support the wider organisation. Own the follow up activity and guide the FM team on actions required.
  • Produce board level papers to update, influence and seek senior leadership agreement on key technical facilities management recommendations and initiatives, ensuring effective governance on Property decisions taking account of service demand and future end state following reform with correct metrics in place to effectively manage the portfolio.
  • Support the Revenue and Capital Maintenance Plan by reviewing the technical solutions within the forward maintenance plans to ensure they are in line with HMCTS’s objectives and aims, and within legislative compliance. Demand challenge solutions to ensure value for money and provide alternative technical options where required. Through the technical team ensure oversight on reviewing, analysing and making recommendations on spend against the condition surveys and forward maintenance register, and ensuring the processes around the compliance database are managed.
  • Attend supplier contract performance meetings as required to feedback and challenge performance, providing input for improvement, problem solving and guidance on technical issues highlighted within the regions.
  • Responsible for the management of the audit and monitoring function and site inspection data to allocate budget, prioritise work and allow estate condition to be assessed on an ongoing basis.
  • Support the professionalisation of Facilities Management across the HMCTS estate, proactively supporting the implementation of Government Soft Landings (GSL).

Key interactions will be with:

  • HMCTS Property Director
  • HMCTS Facilities Management Director
  • Facilities Management Board
  • Regional Facilities Managers and Facilities Managers
  • Contractors and Suppliers
  • Other Government Departments
  • Asset Managers
  • Capital Delivery Team

Key technical skills


  • Professionally recognised electrical/mechanical qualification (MIET, CEng or similar), health and safety qualification NEBOSH / TechIOSH or similar, National Certificate in Fire Safety and Risk Management, Project/Programme management qualification and/or suitable experience
  • Qualified to at least British Institute of Facilities Management Level 4 Certificate/Diploma; with progression to Level 5 Diploma.
  • Significant experience in leading and building technical compliance and delivery of complex technical services across a widely varying estate, including heritage and multi-tenanted properties.
  • Prioritisation skills, experience demonstrating judgement when planning situations and tasks including managing crisis situations in relation to building management functions.
  • Proficiency in MS Word, Excel, and Outlook and the ability to analyse and interpret data and use it to make appropriate decisions.
  • Experience of leading a team and developing capacity being inspiring, confident and empowering as a visible and approachable leader.


  • Likely to have led technical services teams before and will have a track record of addressing technical compliance issues.
  • A fire safety qualification would be advantageous or significant experience in the first safety risk management.
  • Successful experience of delivering challenging programmes in a complex, large operational and administrative estate environment delivering works within budget and against challenging deadlines, meeting customer management and supply chain management expectations.
  • Project or programme management qualification (Prince 2 or MSP).
  • Understanding of and integration with the Government Property Profession.
  • Previous experience as a Duty Holder would be advantageous.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Travel to site across the UK will be required.

Key Civil Service Success Profiles

Application Process:

To apply for this position please completed the online application form, ensuring you submit the following two application documents:

  1. An up-to-date copy of your CV which details your experience and achievements
  2. A 750-word statement of suitability which demonstrates your suitability against the Key Technical Skills outlined above

Should you be successful at the application stage, you will be invited for an interview

At interview you will be tested against the following Success Profile behaviours (Level 4):

  • Seeing the Bigger Picture
  • Making Effective Decisions
  • Changing and Improving
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

Further information on Success Profiles and the required standards for this post (Level 4) can be found at:


Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

HMCTS offers a range of benefits Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro- rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


HMCTS is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


·         A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.

·         Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.

·         For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

·         Paid paternity, adoption and maternity leave.

·         Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-    To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.  

To be confirmed

17/05/2021, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 43447.
Counter-Terrorism Check (CTC)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

This Vacancy is closed to applications.