41457 - SAO ICT Training

£22,924 - £28,200
4
12 Months
East Midlands, West Midlands
Birmingham , Coventry , Derby , Kidderminster , Leicester , Lincoln , Nottingham , Royal Leamington Spa , Stoke-on-Trent , Wolverhampton
NPS 12 SHERIFFS COURT COVENTRY, CV1 3RY, NPS 2 COBDEN STREET LEICESTER, LE1 2LB, NPS 8 CORPORATION STREET LINCOLN, LN2 1HN, NPS 826 BRISTOL ROAD BIRMINGHAM, B29 6NA, NPS 9 CASTLE QUAY NOTTINGHAM, NG7 1FW, NPS DERWENT COURT DERBY, DE1 2FZ, NPS MELBOURNE HSE STOKE-ON-TRENT, ST1 5RQ, NPS PRUE EARL HOUSE WOLVERHAMPTON, WV1 3JS, NPS STOURBANK HOUSE KIDDERMINSTER, DY11 6XA, WARWICKSHIRE JUSTICE CENTRE LEAMINGTON SPA, CV32 4EL
Other
NPS Pay Band 3 National
Fixed Term
Up to 12 months
Full Time
Education and Training, Information Technology

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Responsibilities, Activities and Duties (not exhaustive, please also consult the Job Description)

  • Deliver ICT Training to groups of staff using national lesson plans. This includes delivering remote session via MS Teams and, when possible, classroom events in the Probation ICT systems, nDelius, OASys, ViSOR, MS Office 365.

  • Maintenance of the ICT training databases e.g. updating the training system in preparation for a training course.

  • Assisting the ICT Training Specialist in ensuring that training materials are kept up to date following new system releases.

  • Maintaining own knowledge on relevant documents and processes including the case recording instructions, advice notes, and performance measures.

  • Administer bookings through myLearning, this includes obtaining attendance lists, sending out joining instructions in a timely manner to learners, and adding in attendance details following the event.

  • Respond to delegate feedback following training delivery where appropriate.

  • Respond to enquiries relating to ICT training and the associated probation case management systems and processes. This includes responding to email enquiries from the ICT Training mailbox.

Overview of the job

This is a co-ordination and senior administrative role in the Divisional office, Function / Cluster local offices. 

The jobholder will provide corporate support office-based activities to support the work of the Divisional and operational teams. 

The jobholder acts as an interface between the Hub Manager, Business Manager and colleagues and other partners on a wide range of issues. 

The job holder will report to the Hub Manager in Divisional offices and Business Manager in Function or Cluster offices and will have line management responsibilities for Administrative Assistants, Case Administrators and other administrative staff

Summary

The purpose of the role is to ensure efficient and effective business support and operational administrative services are provided to the Division, Function or Cluster. 

The jobholder will support the Business Manager to ensure effective compliance with Health, Safety and Fire Regulations, acting as Single Point of Contact / Estates Liaison Officer for the buildings from which they operate. 

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. 

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties: 

Management Support 

  • Development and implementation of business administration systems, databases and recording systems to support operational probation delivery.
  • Preparation and collation of a range of documentation for a variety of purposes to support effective divisional, functional or cluster business activity and operational probation delivery
  • Maintenance of ( or supporting the relevant Business Manager to maintain) Divisional, functional or cluster Registers such as Serious Further Offences, Freedom of Information, Accidents, Complaints, inputting data, monitoring agreed probation processes and ensuring completion in specified timescales
  • Collection and distribution of monies to/from Imprest, and maintenance of related records.
  • Act as Vetting Contact Point for the relevant division, function or cluster
  • Monitor Travel Warrants, Bus passes, cheque book requests and assist with Purchase Orders where required, and within the agreed procurement arrangements
  • Attend meetings and events to represent the relevant Business Manager as agreed from time to time 

Health, Safety & Fire 

  • Ensure the timely reporting of problems, including repairs, defects and security issues with the building(s) to facilities contractors and maintain progress to reach satisfactory conclusions and ensure equipment is in good working order.
  • Undertake and co-ordinate health and safety risk assessments, fire drills and ergonomic assessments at the relevant sites, or ensure they are undertaken. Reporting issues locally and to the Divisional HS&F Manager. Maintaining registers and coordinating training.
  • Act as Cardinus Assessor, First Aider and Fire Warden and take forward actions to deal with local issues arising from incidents and DSE Assessments, or ensure that there are sufficient people able to undertake these roles at the relevant sites. 

Effectively Manage and Develop staff 

  • To provide effective management and leadership to the team
  • To proactively manage staff development, issues of underperformance, attendance, health and safety, employee relations and diversity matters. Adopt a consistent, fair and objective standpoint when making decisions in relation to individual staff issues
  • Contribute to relevant training and development events as a trainer
  • Support recruitment activity for relevant posts within the cluster/division 

Use communication effectively 

  • Write reports to support the effective operation of the Division/Cluster/Function
  • Participate in meetings where appropriate, using appropriate skills, styles and approaches
  • Contribute to the management of the Division/Cluster/Function

Enhance your own performance 

  • Manage own resources and take responsibility for own professional development

Use information to take critical decisions 

  • Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary . Using data to identify trends and taking appropriate action to maintain and enhance performance.
  • Ensure that all reasonable precautions are taken towards the maintenance, security and confidentiality of written and electronically stored material, in line with the requirements of the Data Protection Act and Information Security Policies and Procedures.
  • To ensure that all team resources, , are deployed cost effectively and provide best value 
  • Undertake (or support locally if the role is held divisionally) the Knowledge and Information Liaison Officer role offering advice and guidance to OMs in completing such requests and work with Data Access Compliance Unit to complete responses. Acting as Record Retrieval Requestor in line with divisional, function or cluster arrangements.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro- social behaviour and attitudes and challenging anti-social behaviour and attitudes
  • To work within the aims and values of NPS and NOMS 

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall

be discussed in the first instance with the Job Holder.

Competencies

The following competencies from the Civil Service Competency Framework will be used for selection purposes: 

  • Changing and improving
  • Making effective decisions
  • Delivering at pace
  • Managing a quality service
  • Building Capability for all

Essential Skills / Qualifications/ Accreditation / Registration

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

Qualifications

Essential 

  • NVQ Level 2 or equivalent,
  • GCSE Grade A-C in English and Maths (or equivalent)

Desirable 

  • RSA III (gained or working towards) or equivalent qualification such as CLAIT Advanced

Skills

Essential 

  • Microsoft: Word, Excel, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Experience

Essential 

  • Demonstrate previous administration experience, and experience of providing a wide range of ,management support activities
  • Evidence of providing support and assistance to colleagues in delivering a quality service.

Desirable 

  • Demonstrate experience of effective communications,
  • Demonstrate experience of making successful critical decisions
  • Operational experience of working in a Probation setting
  • Evidence of having provided coaching or mentoring to others
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Life as an ICT Training SAO

ICT Training is delivered using a blended approach, using MS Teams to deliver remotely, and when classroom learning can be reinstated, across multiple locations across the Midlands region. When travelling you may need to arrange trains/accommodation when required and be prepared to travel to locations and setup equipment prior to commencing the course. You will need a good working knowledge of Probation IT systems and excellent organisation and prioritisation skills. 

You will be required to deliver training courses using National lesson plans and resources. Preparation for the training and after will include;

  • Keeping up to date with changes to systems and performance measures.
  • Creating and maintaining cases on training databases.

  • Maintaining bookings and attendances on My Learning records pre and post learning.

  • Sending out invites and joining instructions for training.

  • Using MS Forms to gather feedback on course delivery.

  • Be responsive to individual learning needs

  • Competent at assessing and delivering feedback

The Training Schedule of events is created three months in advance, therefore sufficient notice for leave should be considered so alternative arrangements can be sort if necessary. 

In addition, you will be required to check the ICT Training mailbox, dealing with any queries that arise.

You may be asked to attend meetings on behalf of the ICT Training Specialist if necessary. 

You will be required to attend supervision with your line manager and meetings with team colleagues when the schedule allows. 

You need to be very organised and be able to manage your diary to ensure all prep work is done prior to each training course.

Working Arrangements & Further Information

Standard working hours are 37 hours per week excluding breaks which are unpaid.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.


 


w/c 15 March 2021 (TBC)

01/03/2021, 23:55 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com. Please quote the job reference - 41457.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Changing and Improving - 250 word limit
Communicating and Influencing - 250 word limit
Developing Self and Others - 250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Changing and Improving
Communicating and Influencing
Developing Self and Others
Making Effective Decisions
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)
Presentation

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.