34032 - Business Manager
The courts and tribunals in England and Wales have been allocated unprecedented funding of almost £1billlion. This will enable HM Courts & Tribunals Service, working in partnership with the judiciary, to create a system that is proportionate and accessible and that better meets the needs of the people it serves. This is the most ambitious programme of its kind anywhere in the world.
Her Majesty’s Court and Tribunals Service is an agency of the Ministry of Justice and provides the supporting administration for the judiciary across England and Wales. It presently delivers services to the public directly in court and tribunal buildings, remotely via business centres and through limited services via the internet. HMCTS’s ambition is to improve the services we deliver to the public directly in court and tribunal buildings, design new Courts & Tribunals Service Centres to deliver a national business and enhance our digital on-line services.
HMCTS is embarking on a period of significant change, funded by an investment of £1bn, which will see the organisation transform over the next 5 years to deliver a world class justice system.
HMCTS Reform is a once in a generation opportunity to transform the entire HM Courts and Tribunals Service, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all.
The role within the Change Directorate offers a unique chance to play a key part in Reform and be at the forefront of leading and implementing significant change across the organisation. Reform is ambitious and innovative and will need a flexible workforce committed to three key principles: continuous change, managing uncertainty and designing services around the needs of the users.
The Team
This role is funded by the Change Directorate, but on a day-to-day basis you will be warmly welcomed into the Transition team. Your project lead and day-to-day task manager will be the Head of the Programme Office. We are an enthusiastic, successful, and caring team. We pride ourselves in living our organisational values:
- purpose (we’ll help you understand why what you do matters and ensure you have the information you need to do your job well),
- humanity (we make time to get to know each other and share in each other’s successes and challenges so that no one is alone),
- openness (we are creative and have fun in coming up with new ideas and learning new things), and
- together (we support each other and care about building strong relationships with each other).
The Role
Your responsibility as a business manager is to oversee the administrative activities that facilitate the smooth running of a large geographically disbursed team of project delivery and other professionals, organising the people, information and other resources. In addition, you will provide direct support to the Transition DD where you will be responsible for filtering workload, including email and diary management, obtaining and collating information required for directorate reporting, ensuring that relevant records are up to date and all administrative processes work effectively.
Your role is key to the smooth and efficient running of a busy group. You will have a track record of fostering and maintaining good relations with a wide range of people as well as being a strong writer, who can draft and edit content for a range of channels and audiences.
Key Responsibilities
As business manager, you'll need to:
- use a range of software, including email, spreadsheets and databases, and presentation tools to ensure the efficient running of the office
- manage online and paper filing systems
- develop and implement new administrative systems, such as record management
- record office expenditure and manage the budget
- collate reports and management information
- organise meetings with staff – including helping to plan the agenda and taking minutes
- run the recruitment of new staff, and organise induction and onboarding
- ensure that the relevant policies are followed and mandatory training is undertaken including running awareness sessions for staff on data protection laws in relation to the storage of data
- create written and visual content and draft internal and external communications as well as manage any social media
Your direct support to the Transition Deputy Director will include:
- Daily management and upkeep of emails – ensuring circulation across management team, monitoring deadlines and collating responses
- Daily oversight of diary management, including arranging workshops and meetings as required
- Act as gatekeeper and coordinator for requests for information coming to the Deputy Director
Essential Skills & Criteria
- Highly motivated self-starter with excellent organisational and stakeholder communication skills
- You will be able to influence others by understanding the needs of the business and communicate these effectively through innovative means
- You will be confident, resilient, resourceful and prepared to learn quickly to deliver at pace and high standards
- Desire to simplify complex issues and look for practical applications
- Previous experience working with and liaising with senior stakeholders up to Director level
- Able to quickly and confidently brief senior managers on issues, willing to share their own opinions
- Previous experience of using MS Office including: Word, Outlook, Excel and PowerPoint.
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Location of Post
The base will be 102 Petty France, London, SW1H 9AJ but travel to other HMCTS sites will be required as part of the working arrangements.
Application Process:
To apply for this position please complete the online application form and attach the following document, which will be used to sift applications received for suitability to invite for interview:
- A 750-word statement of suitability which demonstrates your suitability against the Key Responsibilities and Essential Skills & Criteria outlined above.
If selected for interview you will be tested against the following Success Profile behaviours (Level 3):
- Making Effective Decisions
- Working Together
- Delivering at Pace
Further information on Success Profiles and the required standards for this post (Level 3) can be found at:
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
- For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
2- To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);
3- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Grading Structure Review
The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.
Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.
08/04/2020, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.