34106 - Business Change Capability and Resource Lead
Salary Ranges: Inner London: £52,845 to £63,500 / Outer London £48,354 to £63,500
Birmingham or Manchester £43,958 to £59,000
This position is available for external applicants as well as existing civil servants on level transfer or promotion. New recruits to the Civil Service joining MoJ are expected to join at the band minimum. For an exceptional applicant and under exceptional circumstances, managers have discretion to set starting salaries above the pay range minimum.
Background:
It is an extremely exciting time here at HM Courts and Tribunals Service. We are currently undertaking a first-of-its-kind Change Programme aimed at delivering pioneering modernisation of judicial services, exploiting digital technologies to deliver services that better serve the public. With over £1 Billion of funding this is the most ambitious programme of its kind anywhere in the world, working to ambitious timescales this is an exciting and rewarding portfolio to be part of.
Reform provides the opportunity to place citizen needs and expectations at the very heart of HMCTS. People will be able to participate with confidence, be treated with respect and understand what is happening at all stages of their case. Transformation will reduce cost and increase confidence of the judiciary, delivery partners and stakeholders in the justice system whilst delivering benefits both to HMCTS and to the taxpayers. Importantly, service transformation is key to ensuring that HMCTS is on a sustainable financial footing for the future, and will enhance the UK Justice system as a global leader
As part of the Change Directorate you will be at the forefront of creating and implementing change in our world-leading justice system. The Programme is ambitious and we need resilient, resourceful and adaptable people, with programme delivery experience, to make it happen. To support us on this journey, we’re expanding the team and now are looking for an exceptional talent to join the delivery team at HMCTS.
Overview:
The G7 National Business Change Capability and Resource Lead role provides you with the unique opportunity to be central to the delivery of the HMCTS Reform Programme and to lead the significant and ambitious business change strategy across HMCTS. HMCTS is an agency of the Ministry of Justice and operates on the basis of a partnership between the Lord Chancellor, Lord Chief Justice and the Senior President of Tribunals. The HMCTS Reform Programme offers a unique opportunity to assist in reshaping the justice system around the needs of all those who use it by simplifying and streamlining our processes and providing people with new tools and routes to exercise their legal rights. That also means that those working in HMCTS will need to adopt new ways of working and build their customer service and digital skills. And crucially, we need the right people in the right locations and the right roles, which is where your role comes in.
The opportunities offered will enable you to access professional development opportunities including an enhanced and tailored development plan, and access to the unique Cross Government Business Transformation Networks and the Government Project Delivery Professional Network, not to mention your participation in some of the country’s most ambitious projects.
Role Summary:
This is a national role responsible for developing and enhancing business change across the organisation, working closely with over 90 business change professionals to lead the design, planning and implementation of business change capability and resource management.
The role will focus on professionalising the business change community, championing consistency and alignment through capability and ownership of the national business change process, development of core business change tools, leading the business change communications approach and leading the change agent network.
The role will also seek innovative ways for the organisation to manage its business change resource to meet the change load need including defining how resource is deployed for the remainder of the reform programme whilst driving efficiency and supporting projects to deliver to time, cost and quality.
This role will require line management of a small team to support this work. It is a key role within the Transition Directorate requiring an individual with excellent stakeholder management and diplomacy skills, building effective and supportive relationships with a range of key stakeholders. The ability to combine resource and capability to drive the building of a core change management expertise is essential. The role will provide expert advice for team members and those involved in change activity. The role requires professional expertise in the effective use of business change and programme management methodologies and techniques using industry and government best practice.
Key Responsibilities:
Delivery
Reporting to the Grade 6 National Head of Business Change, responsible for:
- building business change capability to support the effective delivery of Reform and working closely with the MoJ Project Delivery Profession. Introducing a capability framework for HMCTS, managing professional development of the business change community, analysing capability and identifying skills gaps aligning to organisation wide people strategies;
- designing the approach and strategy for allocating business change resource and managing a pressured resource budget, managing financial year business casing and implementing an efficient resource model;
- raising awareness and promoting the business change community through the national business change process, equipping business change professionals with the right tools and behaviours to deliver reform;
- leading a change agent network of over 490 individuals, providing expert advice and guidance to regional teams to ensure consistency in delivery, visible outputs and ensuring the frontline voice supports business change impact assessments;
- working with continuous improvement and user teams to help frame and encourage a culture of continuous improvement and driving out benefits.
A key priority will be ensuring that there are sufficient skilled and capable business change resource to support the effective implementation / transition of programme outputs into sustainable and embedded new ways of working. This will require the efficient management of a significant resource budget required to deliver reform led outcomes.
Stakeholder Management
Responsible for:
- working with the senior management team in the Transition Directorate; cross boundary stakeholder engagement at a senior management level to lead and influence plans and objectives to ensure alignment with designed approaches.
- managing implementation of resource and capability approaches, and negotiate, partner and advise senior managers on how to embed. Leading stakeholder relationships with programmes and operational transformation teams to identify and anticipate potential issues and risks and putting in place mitigation plans to minimise their impact.
- expert change management and advice offered at all levels within the organisation, with the ability to convey technical change management terminology to a wide audience. Leading stakeholder relationships across a large national network, with the ability to manage 12 regions with differing priorities.
- developing networks across the public sector and external bodies to gather, harness and share best practice to develop and drive improvements.
Management
- Responsible for the line management and development of a small capability and resource team;
- Provide leadership to a cross organisation network of 12 Change Agent Regional Coordinators;
- Matrix management and development of directorate team members
- Work closely with the G7 Change and Assurance Lead to embed and further develop the transition management approach and related change assurance model across the business change community.
- Significant engagement at SCS level to report on business change capability and resourcing matters
Resources
- Management of a fixed budget covering the allocation of reform funded business change resources across multiple regions and grades. This role requires the ability to liaise with stakeholders to inform decision making and allocation of resources independently whilst taking onboard conflicting project priorities and organisational priorities.
- Working autonomously with programmes and operational transformation teams to identify change resource and skill requirements for the organisation, supporting the recruitment and deployment of resources as required ensuring they have the right resources at the right time.
- Tracking the allocation of resources ensuring resource is onboarded and offboarded in a timely manner. Manage and maintain the resource tracker to maintain a ‘real-time’ view of where resource is allocated to.
Communication
Responsible for developing and delivering a national approach to business change communication ensuring the organisation adopts the standardised change management approach. Working with communications and alignment activity to develop a communications strategy for this area of work that aligns with broader communication and engagement strategies.
Guidance & Support
Provide leadership, support and guidance to those involved in business change across the Reform Programme and wider organisation. Show commitment to personal development. Promote effective individual and team performance.
Project Performance, Controls, Risks & Issues
Develop and maintain project plans, including any critical path supporting plans. Identify and set appropriate project controls. Manage performance and report progress to relevant forums.
Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate. Identify and work with related projects to manage interdependencies.
Other duties:
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Essential Skills & Experience:
- Experience of leading large-scale, cross-cutting projects, programmes or portfolios which include significant people change activity
- Experience of leading national flexible resource teams in a fast-paced evolving environment where competing requirements and priorities exist
- Experience of leading a large national network of change agents, champions or voluntary national community
- Excellent stakeholder management skills, including the ability to work across boundaries to influence and gain confidence of senior project delivery leaders and sponsors
- Experience of challenging situations where tough discussions are needed with senior figures in order to prioritise and come to consensus.
- Excellent knowledge of change management methodologies, tools and techniques that can be employed to encourage adoption of change
- Proven record in the production of quality documents and verbal briefings for senior management
- Proven results in designing / delivering change and training strategies / interventions
- Experience of establishing change and / or business networks to deliver change
- APMG Change Management Practitioner
Desirable Skills & Experience:
- Have proven experience of continuously improving and analysing the impact of change on different user groups
- Experience of working in the project delivery profession
- Background in communications or employee engagement
Application Process:
To apply for this position please complete the online application form, ensuring you submit the following two application documents:
- An up-to-date copy of your CV which details your experience and achievements
- A 750-word statement of suitability which demonstrates your suitability against the Key Responsibilities and Essential Skills & Experience outlined above
Please also note that interviews may be required to be conducted via video conference.
If selected for interview you will be tested against the following Success Profile behaviours (Level 4):
- Seeing the Bigger Picture
- Changing and Improving
- Leadership
- Communicating and Influencing
- Working Together
Further information on Success Profiles and required standards for this post (Level 4) can be found at:
https://www.gov.uk/government/publications/success-profiles
Terms & Conditions:
Fixed Term Appointment
This appointment will be made on a fixed term basis, due to the time limited nature of the Reform Programme.
For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period, you will retain your permanent status but will be placed on the re-deployment register. Successful appointment on promotion will secure this grade on a permanent substantive basis.
Secondments and loans will be considered on an individual basis.
Flexible working options
HMCTS offers a flexible working system in many of its offices.
Job Sharing and Reduced Hours
All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.
Excess Fares and Relocation Allowances
This job is not eligible for relocation allowances but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.
Working Arrangements & Further Information
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.
- For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
2- To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);
3- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
Grading Structure Review
The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.
Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.
20/04/2020, 23:55 hours.
If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com
Please quote the job reference - 34106.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.