48660 - Performance and Quality Officer South West
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
The Performance and Quality team are responsible for the production of performance and management information for all operational teams in the South West.
Overview of the job
The job is a member of 2 to 4 PQO's working with individual LDU cluster ensure performance and delivery to agreed targets. Team responsibilities include
identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities.
Summary
The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:
- Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
- Developing and delivering a quality improvement programme for the Division
- Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.
- Running improvement initiatives to address opportunities for performance improvement
- Working with other PQO's to share best practice and maximise improvements in quality and performance.
Responsibilities,Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
Support Service Delivery Quality Improvement and Practice Development
- Provide guidance for delivery of effective practices across the LDU clusters
- Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
- Implement systems for reviewing and assessing effective practice within theLDU clusters
- Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
- Contribute to a culture of innovation and continuous improvement
Performance management within the LDU Clusters
- Support performance management of LDU clusters within the division
- Identify opportunities for performance improvement and analysing trends within LDU clusters
- Support the implementation of performance plans within LDU clusters and monitor their effectiveness
- Work with PQO colleagues to share good practice and promote performance initiatives
Quality Management
- Support continuous quality improvement
- Implement best practice initiatives internally
- Monitor compliance with quality systems
Develop Team and Partnership Working
- Be responsible for establishing effective working relationships with other teams and with colleagues
- Write reports for management on contract performance and provide cost analysis where required
- Provide information to colleagues where required
- Support a performance and quality-focused organisation
Plan and organise
Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement.
Monitor action logs where appropriate
- Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
- Share knowledge and good practice to inform the continual improvement of service delivery
Use communication effectively
- Providing information, feedback and advice
- Influencing and persuading
- Participate in meetings using appropriate skills, styles and approaches
Enhance your own performance
- Manage own resources and professional development
- Use information to support decision makers
- Liaise with staff to receive, collate and analyse information, compiling reports as necessary
- Develop and utilise data to identify trends and recommend action to maintain and enhance performance
- Comply with systems for the exchange of sensitive information, data and intelligence
Manage Diversity and Quality
- Support a culture and systems that promote equality and value diversity
- Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate
Manage Projects
- Ensure an effective approach to project and process evaluation
- Manage a programme of complementary projects
- Enable others to carry out project management roles
- Maintain effective communication with project stakeholders
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.
Behaviours
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
Essential Experience
Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques,operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives.
Technical requirements
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).
Ability Demonstrate the ability to maintain information & administrative systems including databases.
Qualifications
NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience).
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
2- To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);
3- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
Working Arrangements & Further Information
For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.
Standard working hours are 37 hours per week excluding breaks which are unpaid.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after ten years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.
Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.
Eligibility
All candidates are subject to security and identity checks prior to taking up post
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Complaint Procedure
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
- To Ministry of Justice Resourcing (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
18/10/2021, 23:55 hours.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes).
Demonstrate experience of performance management, demonstrate experience of problem-solving skills including analytical, evaluative & outcome focused techniques, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives. - 250 word limit
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.