90388 - Property Directorate - Regional Property Operations Manager Wales
Position Regional Property Operations Manager (Wales Prisons and Probation)
Location Wales, Bristol, Liverpool, Manchester, Chester, West Midlands and Gloucestershire
Band Grade 7
Contract Type Permanent
Overview
The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies. We also provide property services on behalf of the Home Office.
MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £8.5bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.
We continue to deliver new ways of working across our portfolio – leading on the scale and pace of activity for central government – proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.
Overview
Regional Property Operational Managers (RPOMs) are responsible for:
- Overseeing contractor performance and ensure delivery in line with the contract, including due governance and process, and with MoJ Property to ensure works and building projects are defined and delivered in line with stakeholder requirements.
- Delivering in line with departmental and Government estate strategies (including the Strategic Asset Management Plan and Government Estate Strategy) whilst ensuring operational, project and customer management services are provided efficiently and effectively within their team.
- Providing assurance that services are being delivered to agreed standards, management and maintenance of various complex customer and stakeholder relationships, issue resolution, operational compliance oversight and service delivery strategic alignment.
- Leading a team of Area Property Operational Managers (APOMs) and Property Operational Managers (POMs). RPOMs provide operational support by acting as a senior point of escalation as well as supporting personal and professional development.
- Accountable for their team budget and report directly to the Head of Property Operations on the account.
The properties allocated to the role and sometimes the account it focusses on can sometimes be altered over time to meet business demand, providing excellent development opportunities for the post holder.
Team Overview
These roles will sit in the Ministry of Justice within the Property Services Directorate. Property Operations support the Ministry of Justice in their priorities to Protect the public from serious offenders and improve the safety and security of our prisons, reduce reoffending, and deliver swift access to justice.
The RPOM works to the Head of Property Operations, leading a team of Area Property Operations Managers (APOMs). The wider property team comprises of operational, professional, and administrative colleagues, ensuring there is always help and support when needed. The Welsh team has more than 30 Approved Premises and 6 prisons within the portfolio. One vacancy will cover the Wales Prison Estate and the second vacancy will cover the Wales Probation Estate. Therefore, travel to and from sites is a big part of the working week. The properties are a mix of HQ, Approved Premises, Contact Centres and Prisons.
Job Description, Duties and Responsibilities
Responsibilities will include the following:
Service Management:
- Understand your assets and provide management leadership, vision and strategic direction to deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime
- Ensure that sites within the region satisfy legislative and statutory requirements and adhere to local and national security strategies through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs
- Monitor the performance measurement MI of the contractor in the region and identify, challenge and where necessary, bringing any performance issues to the attention of the Head of Property Operations and the contractor for rectification.
- Ensure that outputs comply with risk management strategies and routinely identify and manage risks to resolution
- Liaise with the integrator, FM supply chain and other MoJ Property teams to proactively understand and resolve issues across the portfolio, facilitating improvements and proposing contractual changes where necessary
- Facilitate the coordination of priorities from varying stakeholders to gain a better understanding of the landscape surrounding plans and activities
- Act as senior point of escalation within the team for all service delivery issues, including requests for additional spend, elective new works and changes to scope or specification, managing to resolution or escalating to the Head of Property Operations where necessary
- Visit sites when required, particularly to follow up on escalations and performance issues
- Ensure that you and the team follow fire risk assessment procedures
- Work with the technical team and MI and reporting staff to enable audit, assurance and validation of service delivery
- Liaise with MoJ Commercial teams for the effective commercial contract management of the contract.
- Where it applies, lead the transition to the delivery of services to new contracts and operating models for the region.
- Accountable to the Head of Property Operations and the PS Director to provide a regional overview on estates and property issues. Manage competing pressures whilst maximising asset value, physical security requirements and maintaining optimum operational requirements, including taking account of Health and Safety and Fire Safety advice and providing estates/maintenance guidance to H&S Advisor.
- Develop and co-ordinate regional and national initiatives such as investment programmes.
Customer Management:
- Act as the client’s secondary point of contact and attend client governance meetings representing the department or supporting the Head of Property Operations
- Co-ordinate plans and activities so that they reflect the wider strategic priorities and needs of clients
- Act as senior point of escalation within the team for supplier issues and complaints, managing to resolution or escalating to the Head of Property Operations where necessary
- Encourage, recognise and share innovative ideas and improvements from customers and other stakeholders
- Support operational emergencies by providing technical management assistance provide advice and support to sites to inform decision making about contract and estates related issues
Supplier Management:
- Develop strong relationships with suppliers & support APOMs and POMs with supplier relationship management
- Oversee engagement with the supply chain within the team to ensure that contracts provide satisfactory delivery and drive value for money in accordance with business targets
- Liaise regularly with the integrator & PS supply chain to understand, scrutinise and maintain/improve performance of supply chain and participate in supplier performance meetings
- Act as senior point of escalation within the team for all supplier issues, managing to resolution or escalating to the SOM where necessary
- Oversee service level governance of suppliers
- Encourage, recognise and share innovative ideas and improvements from both suppliers and other stakeholders.
People & Resource Management:
- Line Manage APOMs and POMs within your team, coordinating development plans and monitoring progress
- Independently monitor your progress and work towards fulfilling objectives within your own development plan
- Ensure that all team members are fully compliant with mandatory learning, competencies and skills & behaviours required to discharge their role
- Ensure that the team effectively manages all delegated spend within agreed internal governance procedures
- Ensure the implementation of and adherence to appropriate governance procedures in procuring and authorising spend to ensure appropriate value for money and contract delivery
- Take responsibility for the development of any cyclical or ad-hoc business planning or business case development
- Contribute data and information to enable the development of cyclical or ad-hoc business planning or business case development
Wider Initiative Involvement:
- Understand why and how the wider strategic priorities of the Estates Directorate are incorporated in plans and activities
- Proactively support the delivery of government soft landings and programmes
- Represent the interests of the PS team and the wider Property Directorate within the Government Property Profession
- Ensure that your behaviours reflect government and departmental requirements for diversity and inclusion
- Play an active role in staff diversity & inclusion (D&I) networks and/or attend D&I events
- Actively participate in client unit, estates directorate, wider MoJ and industry networks to share best-practice
- Where required, provide data and information in relation to litigation claims.
Expectations of the Post Holder
- Post Holders are expected to display a commitment to Continuous Improvement, leading change, and improving performance. All those appointed to new roles in the team must be wholeheartedly committed to these principles and evidence this in their application.
- Strong leadership is a critical element of this role, as is the ability to prioritise and manage a workload, analyse complex information, present recommendations and make effective decisions. Post Holders must provide clear direction and focus, visibly championing the changes which deliver greater efficiencies.
- The Senior Leadership Team expects all leaders with the team to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.
Skills and Experience
You should have strong experience in property and facilities management disciplines and be able to demonstrate compliance with statutory, regulatory and professional requirements in previous roles.
You should have experience in:
- Strategically leading a customer facing PS Team
- People management including mentoring, motivating and development
- Asset management, maintenance and contract & supplier management
- High-level management of key suppliers, particularly with handling escalated issues and risks and engaging in key decision-making
- Managing complex customer relationships and stakeholder liaison
- Managing multi-project programmes of maintenance or capital investment
Experience with project management processes is highly desirable.
Qualifications
- Must have relevant technical or trade experience and qualification.
- Must have industry recognised qualification equivalent to the BTEC Advanced Diploma in Maintenance Management covering building technology, contract and measurement procedures, mechanical technology and electrical technology.
- Essential to hold National Examination Board Occupational Safety Health National Certificate in Construction Health and Safety.
- Must have completed the National Engineering and Construction Contracts Accredited Training and have or be able to rapidly acquire excellent understanding of the TFM contract, NEC3 provisions and the associated processes.
Licences
Full UK Driving Licence is required - RPOM is required to attend sites across their Portfolio Area in the course of their duties on a weekly basis that would not be practical to be reached by foot or by public transport.
Government Property Profession (GPP) Technical Skills
The GPP Framework is aimed at staff working in property or property-related roles and consider property to be their career anchor profession. This usually encompasses posts where professional qualifications and experience are directly relevant to the work being undertaken. However, it is also applicable to those who are currently not qualified property practitioners but wish to make this their profession of choice. Those with a property background at any level are encouraged to register with the GPP, which exists to support property practitioners at all levels. Details of the GPP Career Framework can be found at: https://www.gov.uk/government/publications/the-government-property-profession-career-framework--2
This role falls under Facilities Management Practitioner and some or all of the following Technical Skills will be tested during the selection process:
- Commercial Acumen – Expert
- Customer and Client Service – Expert
- Property Professional Expertise – Expert
Behaviours
We will assess you against some or all of these behaviours during the selection process:
- Seeing the Bigger Picture
- Leadership
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
Hybrid Working
Hybrid working enables employees to work partly in their workplace(s) and partly at home. We offer flexible working as a benefit to employees where the business needs allow. The role can be based at one of the following locations: Wales, Bristol, Liverpool, Manchester, Chester, West Midlands, and Gloucestershire with travel required to properties across England and Wales when required.
Flexible working hours
We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. We are happy to accommodate any reasonable adjustments you may require during the selection process. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity
The Property Directorate offers flexible working subject to local agreement.
This post is advertised as Permanent & Full Time. The unit is supportive of and encourages flexible working and compressed hours candidates will also be considered.
Non-civil service candidates will start on the pay band minimum.
Licences
Full UK Driving Licence is required - RPOM is required to attend sites across their Portfolio Area in the course of their duties on a weekly basis that would not be practical to be reached by foot or by public transport.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.
All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
Interviews will be conducted in person. Location: Queensway House, The Hedges, St Georges, North Somerset,
BS22 7BB
20/09/2024, 23:55 hours.
If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com
Please quote the job reference - 90388.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.