48232 - Design and Delivery Specialist

The national salary range is £30,451 - £34,105, London salary range is £34,262 - £38,373. Your salary will be dependent on your base location
4
12 Months
London, National
Leeds , London, National
102 PETTY FRANCE (MOJ) LONDON, SW1H 9AJ, SOUTHERN HOUSE CROYDON, CR0 1XG, NATIONAL, 10 SOUTH COLONNADE LONDON, E14 4PU, 5 WELLINGTON PLACE LEEDS, LS1 4AP
HEO
C
Permanent
Full Time
Education and Training, Human Resources

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Role/Group / Directorate

Design and Delivery Specialist

MoJ People Group - Leadership, Talent & Capability

Reports To

Reports to Design and Delivery Manager

Location & Terms of appointment

National - multiple locations

This is a permanent post

Salary and Grade

This post is Band C

£30,451 - £38,373

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

About the MoJ

The Ministry of Justice is a major government department at the heart of the justice system. We deliver some of the most fundamental public services including courts, tribunals, prisons, legal services, youth justice, probation services, and attendance centres.

The organisation works together with other government departments and agencies to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. We work to ensure that sentences are served, and offenders are encouraged to turn their lives around and become law-abiding citizens. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

Our vision is to deliver a world-class justice system that works for everyone in society.

Our four strategic priorities to deliver our vision are:

  • A prison and probation service that reforms offenders.
  • A modern courts and justice system.
  • A Global Britain that promotes the rule of law.
  • A transformed department that is simpler, smarter and more unified.

For more information on who we are and what we do, please visit: https://www.gov.uk/government/organisations/ministry-of-justice

Background to the Team

Within the Ministry of Justice (MoJ) for the Leadership, Talent & Capability Team in People Group it is our vision to make a Department where leaders inspire; talent is nurtured; diversity is celebrated; and everyone is enabled to be their best.  As a Team we are here to champion leadership excellence, nurture and develop talent to inspire and empower every individual to fulfil their potential.  Through the delivery of high quality, high impact programmes and assessments we strengthen individual and organisational capability, create a pipeline of future leaders and promote a culture of continuous improvement and growth. In our organisation:

  • Leadership is a responsibility we all have regardless of grade. It is a transferable skill-set that is developed through strategic interventions based on evidence and research. Leadership is an area we invest in and value and we aim to develop self-sufficient, motivated leaders who inspire.
  • Talent is recognising skills and expertise in individuals, even when they don’t see it in themselves. The development of a healthy pipeline of future talent that will service our business needs. The creation of an environment where talent is consistently, fairly and frequently talked about.
  • Capability is ensuring we are operating an effective justice system and that our people have the right skills to perform their jobs. Recognising our strengths and opportunities and investing in priority areas. Opening opportunities to extend skills, for example through access to apprenticeships, qualifications and online learning.

Role Purpose

The Design & Delivery team offers an internal specialism for the development, creation and delivery of all leadership, talent and capability products but will also include procuring externally sourced products/services and where appropriate working closely with external providers on co-creation and co-curation activities. Design will look to push boundaries with our products, using innovative methods of engaging learners and maximising impact. The team will develop and create memorable and compelling blended learning products to excite learners, maintain their attention, Delivery will foster and promote positive learning environments (either face to face or online), will challenge learners to be their best and ensure the highest quality learning experiences.

This also includes:

  • Adopting design and delivery standards across all our products, to ensure delivery to time, cost and quality standards and act upon evaluation recommendations. This includes adhering to high quality standards - ‘what good looks like’.
  • Supporting the curation and procurement of design and/or delivery of products and interventions from external providers with an eye for detail and an ability to identify best practice.
  • Building strong relationships, expertise and passion for innovation to improve capability of individuals to fulfil their potential across the MoJ family.
  • Effective collaboration and engagement with a range of stakeholders including working with Leadership, Talent and Capability Consultants to deliver on strategic priorities and ensure our design and delivery of programmes are engaging, innovative, inspiring, impactful and encourage learners to think, feel and act differently because of the intervention.
  • Utilising knowledge of the latest thinking, innovation and identifying appropriate opportunities to ensure that we are continually investing in new and innovative ways and methods of developing our people to develop leadership, nurture talent and increase capability.
  • Striving for excellence in a dynamic and creative way, open to working in a collaborative, iterative way that gets the best from the team whilst working at pace

The Design and Delivery Specialists role is to support the Head of Design and Delivery in the effective production and delivery of high-quality, high-impact leadership, talent and capability products for all 80,000 staff within the MoJ. This includes delivering on our leadership, talent and capability agenda, to ensure we are an organisation which fully develops its people to be their best in order that we can deliver a truly effective justice system.

Main Activities / Responsibilities

The job holder will be required to undertake the following duties and responsibilities:

Discovery

  • Involved in the creation of clear design and delivery standards that are adhered to and continually refreshed to meet the needs of our strategy and execute all aspects of the learning experience including design of materials, programmes, workshops and enabling tools. These will ensure that every learning product created has a tangible influence on learner skills, behaviour and knowledge.
  • Recognise the factors that could influence the learner’s experience (for example classroom environment, technology, concentration levels) and ensure that design and delivery activities are tailored to the needs of the individual and the purpose of the intervention being delivered.
  • Building and maintaining successful stakeholder relationships with a range of customers at all levels and across boundaries, through consistent, honest and open dialogue. Including supporting decision making, managing stakeholder/customer expectations, and persuading and influencing others who are likely to prefer alternative options or approaches. This will support civil service alignment of leadership/talent/capability activities.
  • Take an active role in driving the leadership/talent/capability agenda to embed a learning culture that is underpinned by our organisational MoJ values to support organisational development and cultural change.
  • Identify and clarify requirements and priorities and support the creation of frameworks to deliver outcomes whilst understanding the optimal approach. These will be used for both in-house and externally sourced products.

Design

  • Design high quality, high impact learning products, programmes and interventions that could include anything from designing toolkits, workshops and briefings to self-directed learning. They will all need to deliver on the provided brief, meet agreed learning aims and objectives, utilising knowledge, experience and insights to go over and above where appropriate, as well as challenging expectations if original briefs are unattainable.    
  • Work closely with identified subject matter experts to ensure that the content is accurate and reflects not only the needs of the learner but also meets business objectives.
  • Design ad hoc learning products, for example HMPPS Codebreakers and interactive PDFs, that bring to life existing initiatives in a bite-size, accessible form.
  • Work closely with digital colleagues to co-design blended, learner friendly products and programmes to maintain quality and ability to deliver.
  • As and when required, work closely with external providers on co-creation and co-curation activities in the design of new products, to ensure innovation but also value for money.

Test

  • Ensure quality of all learning products is informed by ongoing evaluation, user feedback / experiences and informed by the latest thinking on leadership, talent and capability.
  • Ensuring that all products are aligned with relevant policy and are accurate, updated as required.
  • Appreciate and ensure that the diverse needs of our customer base are embedded in all our inhouse programmes and products, ensuring diversity and inclusion is explicitly and proactively promoted and supported in all work.

Delivery

  • Deliver exciting, engaging, high quality and value for money products and interventions using numerous delivery methods from the more traditional, in a classroom, to using virtual classrooms and delivery online which could include recorded delivery. This will require enthusiasm and passion to get the best out of learners, maximise user experience and a requirement for proficiency and innovation in how best to utilise the technology such as the use of polling platforms i.e. Slido, virtual whiteboards on MS Teams etc. 
  • Support the internal coaching and mentoring faculty via delivery of sessions which will include delivering a programme of senior leader actions learning sets, as a development tool.
  • Ensure delivery meets the needs of under-represented groups in line with MoJ wide strategies.

Review

  • Be responsible for the quality assurance of all programmes and products - ensuring they deliver learner objectives and the impact intended.
  • Day to day contact with external providers/suppliers, where we have purchased products/services that cannot be provided in house such as new apprenticeships or external speakers, ensuring our briefs are clear and understood in order to ensure that contracts offer value for money and deliver on the needs of the learner and organisation.
  • Research best practice and latest thinking, utilise stakeholder feedback and lessons learnt to continuously improve our offer and pursue excellence and credibility.

Person specification:

Essential knowledge, experience and skills:

An understanding and recognition of the varied roles and responsibilities across the MoJ and developing people to be their best to deliver a world class justice system.

Track record of building and maintaining lasting stakeholder relationships.

Experience of the design and delivery of high-quality programmes and products.

Experience of delivering classroom/virtual/online interventions including being proficient in the technology used.

Experience of working in a flexible, agile environment, working to tight deadlines and ability to plan ahead to ensure that the portfolio is developed to meet changing operating requirements.

Skills:  Teamwork and collaboration, attention to detail professionalism and strong work ethic.

Strong organisational and planning skills, presentation skills, oral and written communication skills.

Utilise a high degree of autonomy and working on your own initiative.

Effectively prioritise and deliver several projects simultaneously.

Demonstrate a continuous improvement/growth mindset.

Desirable knowledge, experience and skills:

Experience of supporting the management of delivery provided by external contracts.

Qualifications

Formal training/coaching qualifications are desirable but not essential – but experience of either delivery, coaching or design is preferable.

A willingness to work towards a suitable qualification such as the Level 3 Learning and Development Practitioner Apprenticeship.

Success Profiles Behaviours

Changing and Improving

Communicating and Influencing

Developing Self and Others

We welcome and encourage applications from everyone including groups underrepresented in our workforce and pride ourselves on being an employer of choice.  To find out more about how we champion diversity and inclusion in the workplace, visit:  Equality and diversity - Ministry of Justice - GOV.UK (www.gov.uk) 

Selection process details:  If the number of applications exceed expectations, an initial sift will be undertaken using the lead behaviour.  We are unable to provide feedback to those candidates who are unsuccessful at the sifting stage.

Interview :  If successful at the sifting stage, the final stage will consist of a blended interview.  During the panel interview, your experience will be assessed, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. Strengths will not be identified in advance of the interview Interviews will take place via MS Teams.  Interview feedback (on request) will be provided.   

Location:  These roles are being advertised on a National basis and your home office location will be discussed with you if you are successful.  Please note that MoJ operates from 4 HQ locations within an extensive operational estate.  You will be expected to make full use of our smarter/remote working practices.  If aligned to a local office or hub there might be regular travel to HQ sites expected for collaboration or business need.  The 4 HQ locations are: 

102 Petty France, London 

10 South Colonnade, Canary Wharf 

Southern House, Croydon 

5 Wellington Place, Leeds 

Working arrangements:  Some of the MoJs terms and conditions of service are changing as part of Civil Service Reform.  The changes will apply to staff joining the MoJ who are new to the Civil Service.  Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on “modernised” terms in their current post or “unmodernised” MoJ terms if they are on “unmodernised” terms in their current post.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2- To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3- To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Working Arrangements & Further Information

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.  

Expected 5th, 8th and 9th of November 2021

19/10/2021, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference.

For more information, please contact the vacancy manager: ralph.valerio2@justice.gov.uk    

Baseline Personnel Security Standard (BPSS)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

In the event that we receive a large volume of applications we reserve the right to conduct the sift based on one lead behaviour. The chosen lead behaviour for this campaign is Communicating and Influencing.
if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Communicating and Influencing - 250 word limit
Changing and Improving - 250 word limit
Developing Self and Others - 250 word limit
A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Communicating and Influencing
Changing and Improving
Developing Self and Others
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)
Presentation

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.