48635 - Senior User Researcher

The National salary range is £50,427 - £59,000 and the London salary range is £54,274 - £63,500. Salary dependent on base location
2
12 Months
East Midlands, London, Scotland, West Midlands, Yorkshire and the Humber
Birmingham , Glasgow , London, Nottingham , Sheffield
102 PETTY FRANCE (MOJ) LONDON, SW1H 9AJ, AXIS BIRMINGHAM, B1 1TG, GLASGOW PORTCULLIS HOUSE GLASGOW, G2 4PZ, NOTTINGHAM MARKET SQUARE NOTTINGHAM, NG1 6JH, NOMS DIGITAL STUDIO SHEFFIELD, Greenfield House, 32 Scotland Street, Sheffield, S3 7DQ, S3 7DQ, 10 SOUTH COLONNADE LONDON, E14 4PU
Grade 7
Grade 7
Fixed Term
Up to 2 years
Full Time, Flexible Working
Digital

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

The Role

We’re recruiting for two Senior User Researchers here at MoJ Digital & Technology, to be part of our warm and collaborative Central Digital and OPG teams 

To help picture your life at MoJ D&T please take a look at our blog and our Digital & Technology strategy. 

Researchers on our team are

  • great at using quantitative and qualitative research methods
  • comfortable with metrics and able to synthesise data quickly
  • great storytellers and communicators
  • very good at collaborating in a dynamic, data-driven, creative environment

Key Responsibilities:

  • Scope, plan, conduct, analyse and communicate research
  • Lead colleagues to analyse and synthesise research data
  • Communicate research findings across the organisation. 

  • Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs 


If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! 

Benefits 

  • 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
  • We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
  • 10% dedicated time to learning and development with a budget of £1000 a year per person
  • Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
  • 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
  • Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
  • Wellbeing support including access to the Calm app.
  • Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
  • Bike loans up to £2500 and secure bike parking (subject to availability and location)
  • Season ticket loans, childcare vouchers and eye-care vouchers.
  • 5 days volunteering paid leave.
  • Free membership to BCS, the Chartered Institute for IT.
  • Some offices may have a subsidised onsite Gym. 

Person Specification 

While experience of training and working as a researcher in other arenas is valuable in user research, candidates must have a deep understanding of and provide evidence of extensive application of 

Essential

  • User research methods in product and service development.
  • Years of experience of running user research as part of a user-centred design process and will have delivered products and services in Agile environments.
  • A degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, or related field
  • The ability to understand problems to be solved and design and execute appropriate research activities to inform decision-making and facilitate action
  • The ability to include many kinds of users in appropriate research activities 

  • Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team 

  • Experience of helping teams adopt user-centred service design and delivery practices and embed them into their workflows
  • Experience of advocating for user research and engaging sceptical colleagues and stakeholders
  • Expertise in identifying and using appropriate analysis and synthesis techniques, and presenting and sharing findings.
  • Proven experience of guiding colleagues in the choice and effective application of research methods

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. 

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. 

How to Apply 

Candidates must submit a CV & Cover Letter which describes how you meet the requirements set out in the Person Specification above. 

In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. 

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1.5 hour panel interview held via video conference. 

Terms & Conditions 

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements. 

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

17/10/2021, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 48635.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

For further information and to apply for this position please see the following link: https://app.jobvite.com/j?cj=ovk6gfwV&s=Civil_Service_jobs.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.