32592 - Regional Technical Manager (Facilities Management)

Background

Her Majesty’s Court and Tribunals Service is an agency of the MoJ and provides the supporting administration for the judiciary across England and Wales. It delivers services to the public directly in court and tribunal buildings, remotely via business centres and some limited services via the internet.

HMCTS has a once in a generation opportunity to transform the entire Courts and Tribunals Service through the HMCTS Reform Programme, enhancing the provision of a world-class justice system, in a manner that provides an improved user experience at reduced cost to the taxpayer. This will contribute to consolidating the UK’s position at the forefront of an increasingly competitive international legal market as well as ensuring access to justice for all.

The programme includes modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims. Effective staff engagement at a time of such significant change will be critical to success; maintaining a positive and lasting connection between HMCTS management and its staff.

An effective courts and tribunals service is fundamental to our democracy, underpinning the rule of law. This is an opportunity to work in a role that will support and enable a major transformation programme, designed not just to give our courts and tribunals a sustainable and affordable future, but improve how we deliver justice.

Overview

HMCTS is a continually changing organisation. Strong leadership is a critical element in this being successful. As a leader and manager within HMCTS the jobholder must provide clear direction and focus and visibly champion the changes which deliver greater efficiencies. HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

Key Purpose of the Role

• The Facilities Management (FM) Regional Technical Manager supports the Technical Services and Assurance Lead in providing expert specialist and professional building and engineering technical expertise and oversight of all buildings and systems across the HMCTS estate to ensure they are compliant with relevant legislation.
• Support the Capital and Revenue (Resource) Maintenance Plan by reviewing the technical solutions within the forward maintenance register to ensure they are in line with HMCTS’s objectives and aims, and with legislative compliance. Challenge solutions proposed by suppliers to ensure value for money and provide alternative technical options where required.
• Support the managers in the FM work-stream in discharging the HMCTS duty holder responsibilities. This role will be responsible for providing technical advice and support of FM operations through the management of internal and external professional advice.
• Ensure appropriate compliance reporting systems deployed by Suppliers are operated and audited across all contracts to ensure Statutory Compliance is achieved and maintained. Ensure the appropriate logging of technical activity and information through the FM Helpdesk to ensure proactive resolution to technical issues in a controlled and managed way.
• Advise on and ensure technical performance issues are logged, escalated and resolved working with the regional FM and Security operational teams, ensuring those teams understand contractual obligations and processes and deploy them appropriately.
• Support the FM operational teams by providing quality technical advice either through deploying internal or external resource. Support and advise as required on the development of systems and processes across all contracts to record and manage the compliance of the estate.
• Support the development and maintenance of the national asbestos management plan. Following appropriate training and competence assessment act as reserve H&S legal ‘duty holder’ and ‘responsible person’ for electrical systems and water systems (Legionella).
• Support the contract management responsibilities of the FM Lead by providing technical advice and challenge to proposals and business cases provided by the FM supplier.
• Respond to the outcome of building fabric and building engineering and fire surveys. Ensure statutory compliance and policy compliance of HMCTS’s building infrastructure. Accountable for ensuring compliance to HMCTS policy and the wider statutory context.
• Actively support and deliver training in technical services internally for the FM function. Ensuring internal health and safety competence is achieved and maintained. Manage and deliver appropriate audits of supply chain documentation and systems across all properties to ensure Statutory Compliance is being achieved.
• Lead on any improvements in the delivery and reporting of property compliance amongst the FM team and HMCTS suppliers. Identify any property compliance risks and manage the national risk register, providing technical assessment of the risks, consequences and implications of a particular course of action.
• Build key relationships with stakeholders in the supply chain with responsibility for property compliance to ensure a joined up and consistent approach. Manage external professional technical advice and consultancy support and consult and negotiate as necessary and achieve mutually acceptable solutions to problems or issues. It is important that the advisors provide value for money.
• Attend supplier contract performance meetings as required and support the Head of FM in professionalising Facilities Management across the HMCTS estate, and proactively support the implementation of Government Soft Landings (GSL)

Key interactions will be with:

• HMCTS Regional operational colleagues
• Regional Area and Local Facilities Managers
• Contractors and Suppliers
• HMCTS Asset Managers
• Capital Delivery Team

Key Technical Skills

• Degree/HNC in an engineering related discipline.
• Qualified or working towards IWFM (BIFM) – Level 4 Certificate/Diploma or equivalent; with progression to Level 5 Diploma.
• Experience in engineering or building fabric maintenance including sufficient, knowledge, training and experience to support the duty holder role.
• Experienced as a property and facilities management professional, with in-depth knowledge of asset and risk management strategies.
• A good understanding of the costing and practical delivery of works
• A deep understanding of the issues involved in managing a large operational and administrative estate, including customer management and supply chain management.
• Successful experience of leading, motivating and managing in-house and outsourced teams through a period of significant change.
• Experience of managing crisis situations in relation to asset management functions.
• Experience of working at a senior level and providing oral and written briefings.

It would be desirable if the individual had membership of professional technical institute RICS, IET, CIBSE or equivalent.

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Application Process:

To apply for this position please completed the online application form, ensuring you submit the following two application documents:

• An up-to-date copy of your CV which details your experience and achievements
• A 750-word statement of suitability which demonstrates your suitability against the Key Technical Skills outlined above

Should you be successful at the application stage, you will be invited for a face-to-face interview

At interview you will be tested against the following Success Profile behaviours (Level 4):

• Seeing the Bigger Picture
• Making Effective Decisions
• Changing and Improving
• Working Together
• Managing a Quality Service
• Delivering at Pace

Further information on Success Profiles and the required standards for this post (Level 4) can be found at:

https://www.gov.uk/government/publications/success-profiles