62827 - Business Change Manager
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. This position is available for external applicants as well as existing civil servants on level transfer or promotion. This appointment will be made on a fixed term appointment, due to the time limited nature of the Reform Programme. For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period, you will retain your permanent status but will be placed on the re-deployment register. Successful appointment on promotion will secure this grade on a substantive basis. Secondments and loans will be considered on an individual basis.
Background:
It is an extremely exciting time here at HM Courts and Tribunals Service. We are currently undertaking a first-of-its-kind Change Programme aimed at delivering pioneering modernisation of judicial services, exploiting digital technologies to deliver services that better serve the public. With over £1 Billion of funding this is the most ambitious programme of its kind anywhere in the world. Working to ambitious timescales this is an exciting and rewarding portfolio to be part of.
Reform provides the opportunity to place citizens’ needs and expectations at the very heart of HMCTS. People will be able to participate with confidence, be treated with respect and understand what is happening at all stages of their case. Transformation will reduce cost and increase the confidence of the judiciary, delivery partners and stakeholders in the justice system whilst delivering benefits both to HMCTS and to taxpayers. Service transformation is key to ensuring that HMCTS is on a sustainable financial footing for the future and will enhance the UK Justice system as a global leader.
As part of the Civil, Family and Tribunals (CFT) Business Change Team in the Strategy and Change Directorate you will be part of a flexible resource ensuring the effective roll out of projects, making full use of remote ways of working with stakeholders across the organisation. Can you deliver in a fast-paced environment that is changing constantly? Does developing pioneering new services focussed on the end-user excite you? If so, please read on and apply today.
Civil, Family and Tribunals (CFT) Programme:
The Civil, Family and Tribunals Services Programme within Strategy and Change, are developing a range of digital services to support the resolution of civil, family and tribunals cases fairly and speedily, and give new routes to justice which will in time comprise the ‘online court’.
Civil
We are creating a system that enables people to manage and resolve a dispute fairly and speedily. This involves more mediation and fewer hearings, simpler processes and online routes for those using seeking civil justice and providing good quality digital systems to replace inefficient, paper-based systems.
Family
There has been much change in the practice and administration of family justice in the last five years. Our reforms build on those improvements by making the system easier to understand and navigate so that it better meets the needs of the people who use it. We are introducing new technology for the family court to make the system simpler and more efficient for everyone, make improvements to the court estate, and develop enhanced case officer (legal adviser) functions to support judges better.
Tribunals
We are creating simpler processes and online routes into our tribunals, allowing people to manage and resolve disputes fairly and speedily. This will include new tools to support continuous online resolution with helpful ways for judges to communicate directly with parties and further development of the roles of case officers to support the judiciary.
The Role:
The CFT Programme Business Change Team is responsible for supporting projects in identifying and planning for business change, for the Civil, Family and Tribunals services within the Reform Programme, as well as supporting post implementation issues. Its Business Change Managers (BCMs) bring change to life for stakeholders, ensuring they are engaged with and focused on strong outcomes for the user, including communications. They work closely with Programme and Operational Business Change Managers to ensure reformed services are fully transitioned and transformed and closely with Operational colleagues in the management of local change activities. This includes equipping managers to help staff prepare for changes and supporting them through it. There may also be times when it will be necessary to deliver difficult or unwelcome messages to stakeholders and staff.
The BCMs are generally aligned to a specific service but are flexible in order to support the planning and delivery of change across different parts of the organisation as required.
The CFT BCM will be responsible for managing key elements of Business Change, reporting to the CFT Senior Business Change Manager. They will form part of the Strategy and Change team and will contribute to the overall delivery plan for the Programme to ensure optimal change adoption and time to realise new ways of working across the business.
The CFT Business Change Manager will be responsible for:
- Identifying stakeholders, and overseeing communication activities;
- Completing the Business Change Impact Assessment, leading the identification of risks and issues regarding the change;
- Facilitating detailed business change and implementation plans and the Implementation Working Group, coordinating the completion of the Assurance Readiness Tool (ART) where appropriate;
- Ensuring that the National Transition Management Approach (NTMA) governance process is followed;
- Assisting the Reform Learning team in completing the learning needs analysis and development of learning materials;
- Working with local operations to manage the adoption of change and continuous improvement on an ongoing basis to realise the benefits
- Identifying interventions to support the embedding of change and ensuring that leaders are equipped to support and encourage their teams to adopt the change;
- Working with the Central Business Change team and collaborating with the local Change Agent Networks to foster a change culture;
- Supporting the development and delivery of legacy change work plans, such as wind-down and transition planning;
- Conducting reviews to ensure change is embedded and assessing readiness for safe handover to operations and legacy environments;
- Supporting the closure of CFT projects;
- Gathering feedback and data on the success of change and inputting updates to the central team to support benefits realisation.
- Feeding in all Change Load impacts to the Central Business Team to ensure a holistic view is maintained;
- Supporting the operational / regional change managers with the implementation of change as agreed in the business change/implementation plan;
- Contributing to the coordination of handover readiness assessments;
- Supporting post implementation issues and conducting lessons learned/retrospectives.
There is also a dotted line professional accountability to the Business Change Central team and BCMs' working links with them in supporting development and implementation of appropriate governance assurance, the Business Change Process, and effective links with the wider Business Change Community etc
Key Interactions:
- Senior Business Change Manager
- Operational managers responsible for delivering change
- Jurisdictional Heads, Operational Delivery Directors, Group Managers and Cluster Managers
- Senior stakeholders within HMCTS and the MOJ
- Programme Leadership Team
- Programme Service Managers, Project Managers and enabling workstream Leads
- Business Change Central Team and the HMCTS Change community
- Change Agent Network / business SME networks (existing and future).
Key Responsibilities:
Business Change Technical Delivery;
- Support the Business Change approach for specific projects within the Reform CFT Programme including the key services provided by Business Change at a Project level (including change, implementation planning and communication activity).
- Deliver a defined core set of business change products which will be used to appropriately address all identified change impacts to ensure the correct activities happen at the right time, by the right people, for the right people, sharing knowledge and insights across the change community.
- Plan and manage their work to ensure business change activity is delivered consistently and to a high standard across the Project and that Change impacts are understood, change plans are managed and monitored effectively and appropriate change and training interventions have been designed to ensure everyone is ready, willing and able to accept the change.
- Provide guidance, support and assurance to the Reform Projects on their business change efforts.
- Establish, manage and maintain business change networks / agents across HMCTS who will be responsible for helping to deliver the change brought about by the Reform Programme.
- Work with the Projects to ensure that the business is ready to accept any changes or go-lives.
- Capture lessons learned to iterate and continually improve change interventions and approaches.
Programme and Project Management;
- Provide Business Change input into the CFT Reform Programme, including accountability for the relevant elements of the Project delivery roadmap, implementation and release planning and any transition strategies and / or roadmap
- Complete all Business Change reporting requirements, including reporting requirements for the CFT Senior Business Change Manager and Implementation Leads.
Stakeholder Relations and Collaboration;
- Develop and maintain collaborative working relationships with all Programme and Project stakeholders with a focus on the Project Delivery Group and other project workstream leads
- Work in collaboration with key stakeholders across the business, including regular engagement with the relevant operational contacts as well as senior leads including Heads of CFT and Operations Delivery Directors to ensure the business are involved with change efforts at the earliest stage, understand the change ahead and can drive the change forward
- Actively encourage contributions, involvement and feedback from a broad and diverse range of staff who will be affected by the change, using their feedback and insight to drive changes and or improvements to the business change approach
- Work alongside the communications team to ensure the right stakeholders are identified at a Programme and Project level to ensure all business impacts and identified and addressed and fully communicated.
Influence and Communication;
- Operate as the link between the Project and those in the business affected by the change the Project will bring
- Negotiate with key stakeholders for appropriate changes in the ways of working and resolve conflicts
- Champion a consistent change management approach for Projects and influence key stakeholders within the Programme in line with the National Business Change Process and the National Transition Management Approach.
Resolution of Complex and Difficult Problems;
- Identify and manage business change workstream issues which may impact or be impacted by the Programme – raising these through the appropriate forums and formulating mitigation plans as standard
- Use influencing and persuasion skills as required to resolve issues amongst Programme, Project and business resources, ensuring that Programme and business priorities and needs are appropriately balanced to enable successful delivery of the change
- Apply sound judgement and decision making to complex situations, often under the pressure of time, quality and commercial imperatives
Other Duties:
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. The post holder will be required to work flexibly across the programme.
Essential Skills, Knowledge and Criteria:
To be successful in this role you should possess the following:
- Experience of designing and delivering change strategies and interventions with proven results;
- Experience of establishing change and / or business networks to deliver change to a business;
- Excellent interpersonal and influencing skills, to engage with senior business and stakeholders, senior management teams and the public;
- Strong planning skills and an ability to deliver quickly and effectively to tight deadlines; and
- APMG Change Management Practitioner qualification (or willingness to work towards).
Location of Post:
The successful candidate/s will be required to travel to London, however base location can be flexible. Travel to other HMCTS sites may also be required as part of these working arrangements. In line with the department’s policies, travel and subsistence and, where appropriate, overnight accommodation will be available in line with organisational policies.
Application Process:
To apply for this position please complete the online application form, ensuring you submit the following two application documents:
- An up-to-date copy of your CV which details your experience and achievements
- A 250-word statement of suitability against each of the following Success Profile Behaviours (Level 3):
- Changing & Improving
- Leadership
- Communicating & Influencing
Should you be successful at the application stage you will be invited for an interview, which may be conducted via video conference. If selected for interview you will be tested against the following Success Profile Behaviours (Level 3):
- Changing & Improving
- Leadership
- Communicating & Influencing
- Seeing the Big Picture
- Working Together
Further information on Success Profiles and required standards for this post (Level 3) can be found at:
https://www.gov.uk/government/publications/success-profiles
If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.
The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.
Terms & Conditions:
Fixed Term Appointment
This appointment will be made on a fixed term basis, due to the time limited nature of the Reform Programme.
For existing civil servants, whilst the role itself is time limited, at the end of the fixed term period, you will retain your permanent status but will be placed on the re-deployment register. Successful appointment on promotion will secure this grade on a permanent substantive basis.
Secondments and loans will be considered on an individual basis.
Flexible working options
HMCTS offers a flexible working system in many of its offices.
Job Sharing and Reduced Hours
All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.
Excess Fares and Relocation Allowances
This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Support
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on UKor Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
- To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
17/08/2022, 23:55 hours.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).
If you do not meet the above requirements, you may still be considered if, for example:
- You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
- You were studying abroad
- You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.