48445 - ICT Tech Support Officer
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
HMPPS (Her Majesty's Prison and Probation Service), are looking for an IT Technical Support role to join the Co-Financing Organisation (CFO) team - http://www.co-financing.org
Underpinning the delivery of the CFO is the IT we utilise. The successful applicant will support the Infrastructure and Systems Manager in ensuring our local IT and networks, as well as our cloud based servers and web applications are all performant, secure and are maintained as necessary.
Working at Daresbury Park in Warrington (WA4 4HS), the post offers excellent links to Liverpool, Manchester and Cheshire by car (with free parking on site) with the office situated next to the M56, Junction 11. There are good rail links to Runcorn from Liverpool and Manchester. Flexible working hours (with time off in lieu), opportunities to work from home, generous holiday allowance as standard and access to the Civil Service Pension Scheme.
To apply for this job, you must use the link below. When submitting your CV, please ensure it includes details of your experience with the following skillsets:
- Cloud Computing Services
- Network / systems implementation and management
If you have any further queries regarding this vacancy, please contact the CFO Admin team for assistance: CFO-Admin@justice.gov.uk
Overview of the job
HMPPS Co-financing (CFO) programme is funded via European Social Fund (ESF) monies to deliver employability services to offenders in custody and the community. It is a large-scale, national project, operating across the majority of the prison estate, National Probation Service (NPS) and Community Rehabilitation Company (CRC) community locations. The project is currently funded to December 2020, with the possibility of extension to 2023. Work is also underway to ensure that continuation funding is secured via ESF replacement funding, currently being developed.
This role will support the ICT Infrastructure and Systems Manager, to ensure the efficient operation of ICT utilised by HMPPS CFO through fault diagnosis, documentation of systems and processes, the build and configuration of equipment and the development of scripts, applications and tools for use by the business.
The post holder reports to the ICT Infrastructures and Systems Manager, and through them to the CFO Lead Manager (ICT).
The post falls under HQ but is based in the North West (at Daresbury Park, Warrington).
The post is non-operational.
The role requires SC (Security Check) clearance once in post.
There are no line management responsibilities.
To work 100% on ESF funded projects
Summary
The role will require the job holder to provide all levels of support for the day to day ICT requirements of the business, which will vary by nature and cover anything from performing network administration and configuration of equipment, to managing business assets and supporting the service desk with diagnosis and fault finding.
The post holder will have the opportunity to be involved in all areas that fall within the ICT function and will learn and improve their understanding and ability to develop tools, scripts and applications.
The post holder will be risk averse and will ensure the importance of handling and protecting data, to a high standard, is reflected in every element of work they are involved in.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
- Perform requirements gathering, and support the procurement, configuration, documentation and implementation of HMPPS CFO ICT, such as servers, laptops, software, licensing, phones, routers and broadband.
- Assist with full documentation of internal systems, architecture, processes and procedures, and lead on HMPPS CFO asset management.
- Perform network and server administration including remote administration, installation and configuration of server specific instances (such as IIS and SQL Server), domain/active directory administration, antivirus management, domain scripting, TCP/IP network address management and associated documentation.
- Develop, document and support new and existing, small, in-house bespoke applications, scripts and tools using .NET, SQL Server, VBScript, JavaScript and any other adopted technologies.
- Design, build, maintain and document websites – both static (HTML), custom interactive (.NET) and CMS based (WordPress/PHP/MySQL). Monitor and collate statistics and recommend changes for SEO.
- Provide a support function for CATS+ (Case Assessment and Tracking System) – an in-house developed, cloud-hosted, software application, using your knowledge of Windows Server, IIS and SQL Server.
- Hardware and software (both custom built and off the shelf) installation, fault finding, investigation and resolution.
- Perform monitoring and management of Server and Operating System logs, and database backups including archive, storage and integrity checks.
- Notify management of any serious ICT issues, or concerns encountered from the day to day running of the CFO Project.
- Assist with any other ICT duties, perform asset spot checks against the inventory and support office duties such as desk moves, and access control system swipe card management.
- Understand, support and monitor for compliance with local and national ICT policies.
- From time to time, you may be required to undertake additional activities which are appropriate to the level of your Group Profile (GP).
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
Behaviours
• Making Effective Decisions
• Managing a Quality Service
• Working Together
• Changing and improving
Essential Skills Qualifications, Accreditation & Registration
- Experience of working with databases, and development tools.
- Good solid practical ICT skills.
- Good understanding of systems, networks and configuration.
- Methodical at problem solving and documentation.
Technical Requirements
• Technical Ability will need to be assessed due to the nature of the job.
Interview dates TBC. Interviews will be held on site at the CFO office in Warrington (Frist Floor, 1100 Daresbury Park, WA4 4HS).
Candidates that pass the sift will progress to the next stage of the recruitment process and will be notified of interview arrangements in due course.
Candidates invited to interview should have the relevant ID/Right to Work/Proof of address documentation (originals not copies) for inspection/verification on the day. Failure to produce these on the day may delay your application if successful.
The successful candidate will be required to gain SC clearance once in post.
Please contact CFO-Admin@justice.co.uk if you have any questions concerning the interview process or clearance requirements.
Working Arrangements & Further Information
For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.
Some of MoJ’s, including HMPPS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.
If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.
The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.
Benefits
Annual Leave
-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
Bank, Public and Privilege Holidays
You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment
Pension
-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
Work Life Balance
-HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ
Season Ticket Advance
-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
Childcare Vouchers
For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
Training
-HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
-There are opportunities to access promotion programmes and HMPPS provide a variety of training appropriate to individual posts
-All staff receive security and diversity training and an individual induction programme into their new roles
Eligibility
-All candidates are subject to security and identity checks prior to taking up post
-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS
-All staff are required to declare whether they are a member of a group or organisation which HMPPS considers to be racist
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
Complaint Procedure
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Shared Service Connected Ltd (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);
- To Ministry of Justice Resourcing (resourcing-management-office@justice.gov.uk);
- To the Civil Service Commission (details available here)
The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.
18/10/2021, 23:55 hours.
If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com
Please quote the job reference - 48445.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Interview stage assessments
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
This job is broadly open to the following groups:
· UK nationals
· nationals of the Republic of Ireland
· nationals of Commonwealth countries who have the right to work in the UK
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules
This Vacancy is closed to applications.