27941 - Lead Digital Service Owner

£52,120 - £62,544
1
12 Months
North West
Manchester
TRAFFORD HOUSE MANCHESTER, M16 0RE
Grade 7
Band 9
Permanent
Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
Digital

The geographical base for the post is Venus House, Manchester. However, the nature of the role will require the post-holder to spend significant time in other locations, including Liverpool, Sheffield, Newcastle and London, working in other Ministry departments and contractors premises. The post does require periodical work out of core hours and the availability to cover on call duties.


Overview of the job


Reporting and accountable to the Head of Contract Management and Senior Business Owner, the Lead Digital Service Owner (LDSO) is accountable for the oversight and assurance of the service management aspects of the Electronic Monitoring (EM) IT Service to ensure the delivery of the service management function from Ministry of Justice (MoJ) IT suppliers, MoJ Digital are to the standards required by the MoJ EM Directorate.


The MoJ is working with 4 suppliers to transition from a legacy EM service and deliver an integrated solution for the provision of Electronic Monitoring of offenders in England and Wales.        


The new multi-supplier solution will result in a new organisational model and new service integration service management capability which will be delivered by teams in MoJ Digital and MoJ Core Services for which the LDSO is accountable to the Head of Contract Management Team (CMT) and the Senior Business Owner for the oversight and assurance of delivery, while maintaining close working relationships with the EM Business users and stakeholders.


The role will require the person to work using both Agile and Prince II/ITIL methodologies. The role will be responsible for evolving the delivery of change from an exclusively waterfall method, to Agile delivery where necessary/appropriate.


Summary


The LDSO role will report to the Head of CMT and will be accountable for the overall delivery of the Electronic Monitoring IT Service.


The LDSO is directly accountable and responsible for:


  • The Electronic Monitoring IT Service and multi-supplier IT support model.
  • Senior stakeholder engagement acting as the owner of the EM IT Service.
  • Managing supplier performance against commercial agreements.
  • Working in collaboration with colleagues within the EM Directorate, MoJ Digital and other functions across HMPPS/MOJ.
  • Building effective working relationships with key stakeholders (e.g. HMCTS, Police, Home Office, CRCs, NPS, EMS Monitoring Centre, prisons and BASS) and partners.
  • Accountable for the line management, performance and development of the Deputy Digital Service Owner.

The LDSO will have sufficient seniority and authority to represent the Deputy Director and deal effectively with strategic commissioning partners and with providers at Chief Executive, Deputy Director and Senior Manager levels.


The LDSO will use appropriate personal skills and management techniques in order to achieve the required results through and by working with colleagues in MoJ Digital, the contract management structure, and with other stakeholders and suppliers.


The geographical base for the LDSO post is to be agreed, and will require some work in London and other locations. The post does require periodical work out of core hours and the availability to cover on call duties.


Responsibilities, Activities & Duties


The job holder will be required to carry out the following responsibilities, activities and duties:


  • Accountable for the Electronic Monitoring IT Service and multi-supplier IT service model.
  • To work in partnership with MoJ Digital.
  • In liaison with colleagues in MoJ Digital, proactively and strategically managing supplier performance against commercial agreements. Managing compliance with the terms and conditions of the Contract and ensuring issues of noncompliance are picked up early and dealt with or appropriately escalated for resolution.
  • In liaison with colleagues in MoJ Digital participate in the management of Major Incident and Disaster Scenarios.
  • Assuring, alongside MoJ Digital, the response to security compliance breaches and ensuring handoff to the relevant MoJ security bodies.
  • In liaison with the business and key stakeholders translate future Authority and stakeholder requirements into IT service requirements and deliverables (Demand Management).
  • Overall responsibility for and management of EM IT Service risks, their mitigation and alignment with the EM Business risk register.
  • In conjunction with MoJ Digital, accountable to oversee and assure the end to end IT service management Governance processes as delivered by the suppliers.
  • Oversee the regular review, testing and on-going improvement of the integrated BCDR Plan.
  • Ensuring assessment and negotiation of contractual IT Changes takes place and has a distinct operational and/or business input, while protecting the Authority's interests.
  • In liaison with MoJ Digital ensure appropriate levels of assurance in relation to designated contracts, including as required, on-site presence within the service providers' organisation in order to engage and monitor operations, processes and practice.
  • Liaising with Commercial Contract Management to ensure that the necessary advice and support is obtained to inform effective management of the commercial agreements.
  • Ability to make decisions about issues of risk arising from audit and assurance activity and managing these effectively and sensitively across organisational boundaries and in line with operational, political and economic considerations.
  • Accountable for the line management, performance and development of the Deputy Digital Service Owner.
  • Additionally the post holder will play a key role in the operational transition from the current EM service to the new EM service.  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.


Competencies


For the purpose of selection the following competencies will be measured:


  • Seeing the Big Picture
  • Changing and Improving
  • Making Effective Decisions
  • Managing a Quality Service
  • Delivering at Pace
  • Leading and Communicating


Essential Skills, Qualifications, Accreditation & Registration  


Experience and professional skills relevant to IT service management, commissioning and contract management are required, specifically:


  • Extensive experience in IT Service Management with demonstrable capability of managing a large multi-supplier IT Service.
  • Practical working knowledge of IT Service Management tool suites such as ServiceNow and ITSM Event Management tools and a broad understanding of IT services, such as datacentre services, networks, security and application support.
  • Familiarity with relevant national and international legislation pertaining to the Government/Public Sector IT t e.g. Public Services Network, Data Protection Act, Information Assurance policy.
  • Strong understanding of ITIL (V3).
  • Highly developed understanding of the challenges involved in managing and assuring delivery of integrated services.
  • Ability to convey complex service issues to senior management stakeholders and executive audiences.
  • Effective skills to lead and manage staff to achieve demanding objectives.
  • Contract management and/or commissioning and service development experience and skills at a senior management level.
  • Familiarisation with report building in tools such as MICROSOFT SQL Server Reporting Services (Desirable).

Working Arrangements & Further Information

Some of MoJ’s, including HMPPS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.

If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.

The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.

Benefits

Annual Leave

-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.

Bank, Public and Privilege Holidays

-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment

Pension

-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

-HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ

Season Ticket Advance

-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work

Childcare Vouchers

For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

Training

-HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes

-There are opportunities to access promotion programmes and HMPPS provide a variety of training appropriate to individual posts

-All staff receive security and diversity training and an individual induction programme into their new roles

Eligibility

-All candidates are subject to security and identity checks prior to taking up post

-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS

-All staff are required to declare whether they are a member of a group or organisation which HMPPS considers to be racist

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

TBC

31/07/2019, 23:55 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk. Please quote the job reference - 27941.
Security Clearance (SC)

Candidate Information

You may be required to provide statements describing your skills and experience relevant to each of the selection criteria. We recommend that you structure any examples as Situation, Task, Action and Result. For more information about the recruitment process and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

In the event of a large number of applications, we reserve the right to undertake the following processes:


  • An automated online test where a benchmark must be passed to progress;
  • A sift on the lead selection criteria. If this happens, the lead criteria will be the first one listed in the advert.

During the selection process, you may be asked to undertake an additional assessment (such as written test). If this is applicable you will be notified of this when you are invited to interview.



if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance
Changing and Improving
Delivering at Pace
Leading and Communicating
Making Effective Decisions
Managing a Quality Service
Seeing the Big Picture

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Interview stage assessments

There is 1 interview stage for this vacancy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.