43533 - DTS Service Designer

£30,989 - £47,591 (Salary will depend on location)
2
12 Months
London, North West, National
Birmingham , London, National
102 PETTY FRANCE LONDON, SW1H 9AJ, First Floor, Edward House, Quay Place, Edward Street, B1 2RA, NATIONAL
SEO
B
Fixed Term , Permanent
Up to 5 years
Full Time
Digital

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Merit List:

HMCTS run a Merit List, where candidates who are unsuccessful at interview, by only a few points, can be offered other roles, at the same band, for up to 12 months!

So, it is always a good idea to apply for a role, and try as best as you can at interview, as you never know what future opportunities it may open! You will be able to view your status via the application screen. If you have been added to the Merit List, your status will show either Merit or Reserve list.

Introduction:

Her Majesty’s Courts and Tribunals Service (HMCTS) is an agency of the Ministry of Justice (MOJ) and provides the supporting administration for the Judiciary across England and Wales.  It delivers services to the public directly in court and tribunal buildings, remotely via business and service centres and digital services online.

HMCTS is embarking on a period of significant change and this includes creating high quality digital products and services, modernising the court estate, updating and replacing its technology, speeding up and streamlining working practices, refurbishing buildings to reduce maintenance costs and provide much improved services for service users, especially vulnerable witnesses and victims.

Making a real difference to people’s lives is such an integral part of working at HMCTS that we’ve built it into an agreement with everyone who works here. It’s called Our People Promise.

Job Description:

The post holder will work within the Service Design and Transition (SD&T) Team and work across all business programmes to provide the SD&T functions to Digital and Technology Services (DTS).

The role sits in Live Operations and will report directly into the DTS Service Design and Transition Lead, the post holder will have work in a team of 10, made up of a mix of contracted resources and civil servants. They will guide and deliver the operational design of new and changed services ensuring an end-to-end support structure across services which are aligned to business and operational needs.

Key Responsibilities:

·         You will facilitate the use of the SD&T process for Digital and Technology Services, this involves working between different programmes and departments with varying working agreement and service levels in place

·         Represent DTS and provide expert input and support to various governance boards which are attended by senior stakeholders including Directors, this includes the DTS Service Design Authority.

·         Ensure services have a full end-to-end support in place and relevant KPIs and SLAs in place before going live Prioritise and deconflict design activities for DTS using organisational priorities

·         You will be involved in a variety of design activities across programmes and within the directorate to understand the varying levels of complexities in each area to deliver a fully supported service.

·         Identify gaps in support structures and creatively seek the best way to get formal structures in place with agreed SLAs

·         Form strategies to deliver a highly efficient service design processes linked to the directorate operating model

·         Ensure best practice standards are built into service design processes

·         Work closely with Demand Management and Project Management Office to plan for SD&T requirements

·         Lead shift left activities through standardisation of activities and processes and practise is continuously improved

·         Ensure projects and programmes conform to SD&T processes and procedures

·         Provide direction on high impact, complex change requests, ensuring that design and transition policies, procedures and processes are applied

·         Build and maintain relationship with key stakeholders who are both internal and external

·         Collaborate with key stakeholders such Programme Directors and Delivery Managers, to understand and balance demand priority with resource contention

·         Ensure risks to going live are highlighted and managed in advance

Person Specification:

You will be an individual who likes working in a delivery focused environment with multi-disciplinary teams and has worked at management level.

·         You will participate and share ideas to enable advanced planning in building in strategies to standardise and automate, and to encourage shift left activities. You will challenge the status quo and provide ideas, thinking outside the box whilst understanding industry standards and what it takes to deliver a quality service.

·         You will have strong communication and relationship building skills and a highly collaborative team player approach as well as the ability to interact with senior stakeholders and manage feedback from multiple stakeholder groups.

·         You will be someone who takes pride in representing operations and enjoy the challenge of promoting work in the Service Design and Transition space.

·         You respond to changes in technology, adapting your approach accordingly. Making decisions to meet user needs in the government context. You are able to understand the importance of assisted digital and can design services and make decisions to meet user needs.

·         You will have great analytical skills and attention to detail, absorbing large amounts of conflicting information and use it to produce simple designs. As well as the ability to work to demanding deadlines whilst ensuring quality.

·         You will be motivated by the opportunity of working in a unique public service environment, and for a department that directly delivers services to the public in one of the largest transformation and reform programmes in government.

Skills & Experience:

·         Have experience of working in Service Design

·         Demonstrate ability of working collaboratively across functions and building relationships

·         Firm understanding of ITIL framework with relevant qualifications

·         Experience of working within an agile and waterfall environment

·         Strong stakeholder management skills

·         Strong experience and understanding of the digital agenda within the public sector

·         Ability to communicate at technical and senior levels and through multiple formats

Application process:

The following areas of Success Profiles will be used to assess and score your application during the sift, and interview.

·         Experience – As demonstrated in your CV, statement of suitability, and application form

·         Behaviours – We will be using the 3 behaviours below.

Key Civil Service behaviours:

You will be required to provide evidence of the following key behaviours at Level 3.

Managing a Quality Service

·         Develop, implement, maintain and review systems and services to ensure delivery of professional excellence.

·         Work with stakeholders to set priorities, objectives and timescales.

·         Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money.

·         Identify risks and resolve issues efficiently.

·         Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements.

·         Establish ways to find and respond to feedback from customers about the services provided.

Changing and Improving

·         Work with others to identify areas for improvement and simplify processes to use fewer resources.

·         Use technology where possible to increase efficiency.

·         Encourage ideas for change from a wide range of sources.

·         Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change.

·         Encourage an environment where colleagues know that they can challenge decisions and issues safely.

·         Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users.

Communicating and Influencing

·         Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.

·         Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness.

·         Ensure communication has a clear purpose and takes into account people’s individual needs.

·         Share information as appropriate and check understanding.

·         Show positivity and enthusiasm towards work, encouraging others to do the same.

·         Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Support

·         A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.

·         Access to flexible benefits such as voluntary benefits,retail vouchers and discounts on a range of goods and services.

·         For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers

·         Paid paternity, adoption and maternity leave.

·         Free annual sight tests for employees who use computer screens.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

1-    To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

2-    To Ministry of Justice Resourcing (resourcing-services@justice.gov.uk);

3-    To the Civil Service Commission (details available here)

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Grading Structure Review

The Ministry of Justice is currently undergoing a review of posts which are currently graded at Band A to realign our grading structure with the majority of the wider Civil Service.

Posts advertised at Band A may be graded at either Grade 6 or Grade 7 once the review has taken place.  

Teams interviews expected early June

18/05/2021, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 43533.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Experience
CV
Statement of Suitability - 1000 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Managing a Quality Service
Changing and Improving
Communicating and Influencing
Experience
Service Design experience

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.