66263 - Performance Analyst

The national salary range is £31,265 - £34,446, London salary range is £35,405 - £39,000. Your salary will be dependent on your base location
1
12 Months
National
National
NATIONAL
Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.
HEO
HEO
Permanent
Full Time
Customer Insight, Strategy, Analytical, Digital

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Background

It is an extremely exciting time here at HM Courts and Tribunals Service. We have been undertaking a change programme aimed at delivering pioneering judicial services that better serve the public.

As part of the Strategy and Change Directorate, you will be at the forefront of facilitating and implementing change in our world-leading justice system. As services are reformed, you’ll be part of their transition into Digital and Technology Services, supporting service owners to continuously improve our services based on research, insight and best practice. It’s an exciting opportunity to influence ways of working from a performance perspective.

Can you deliver in a fast-paced environment that is changing constantly? Do you have broad relevant experience of user-centred design, using user research and insight to shape the way people interact with services? Can you help develop others to do the same? If so, please read on and apply. We’re particularly keen to hear from people in under-represented groups.

This Programme is one of the largest across Government and you will gain a deep understanding of how a large complex portfolio operates as well as develop a broad range of effective business skills. Your development will be supported throughout with coaching and mentoring from senior professionals across the Directorate, and you also can attain relevant professional qualifications/certifications. 

About the team

The User Experience and Insight team at HMCTS (His Majesty’s Courts and Tribunals Service) is redesigning and rebuilding our Courts and Tribunal services around the needs of our users - ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

We are a portfolio function and provide expertise in a range of areas, including user research to understand our users’ functional and emotional needs, segmenting and assessing populations to support our accessibility work, designing, prototyping, piloting new services, and optimising the user experience across all channels. Support ranges from programme level research/analysis, embedding designers, researchers and analysts in projects, providing consultancy and advice, to designing tools and frameworks.

Within User Experience and Insight, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As designers, we work closely with researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues. 

Your role

We are looking for a performance analyst in the User Experience and Insight team, focusing on improving digital services and supporting teams across HMCTS. Identifying user needs through data, the work you do will make real differences to services, and the millions of citizens using them. This is a fantastic opportunity to play an important role within the programme and build on your skills in a dynamic environment with excellent training and development opportunities. You will be comfortable prioritising and working on projects independently, as well as part of a team.

Key responsibilities

  • Supporting service teams to identify and analyse their performance, and ‘what good looks like’, working across a range of projects.
  • Collecting data through user-centred analysis across online and offline sources, working with different teams and areas of the organisation.
  • Providing actionable analysis of data, to identify user needs and “story tell” user journeys and behaviour.
  • Providing recommendations for service teams to improve user experience.
  • Participating in performance and data analysis communities, sharing learnings and findings with wider teams to transfer knowledge and capability.
  • Developing project plans and coordinating with teams across HMCTS
  • Managing stakeholder relationships, including contractors and external suppliers
  • Understanding users’ journeys and identifying user needs and barriers
  • Championing accessibility and inclusion standards

Essential Skills/Criteria

  • Experience of setting up Google Analytics accounts and tagging websites using Google Tag Manager.
  • Experience of conducting user-centred analysis, service evaluation and/or product performance.
  • Experience of measuring outcomes and return on investment against KPIs (Key Performance Indicators) and performance frameworks.
  • Experience of working with different types of qualitative and quantitative data, such as digital analytics, surveys, and call centre data to support services, and of working with or cleansing large datasets
  • Experience of collaborating with other teams to use data to improve products and/or services through UX design and evidence-based decision making and sharing learnings across teams and the wider organisation.
  • Experience of communicating Understanding of data security and privacy legislations, as well as validating data through quality assurance frameworks.

It would be desirable if the candidate could demonstrate:

  • Experience of producing data visualisation with software such as Google Data Studio, PowerBI, or similar.
  • Experience of, or knowledge of, using SQL to query databases.
  • Knowledge of gov.uk website and services

Please note: Experience solely in financial analysis will not meet the requirements for sifting.

Application Process

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.


Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 750 words. When giving details in your employment history and personal statement you should highlight your experience in line with essential skills / criteria listed above, as well as the ‘Desirable’ criteria, where applicable to your experience.

Stage 2: Interview

Should you be successful at the sift stage, candidates will be invited to interview, which will take place on Microsoft teams. You will be required to conduct an exercise prior to the interview to test their knowledge on analytics and data analysis.  You will then be asked to present your findings and rationale to the panel during the interview. This will be between around 10 minutes long and will involve a questions and answers section. Further details will be provided to candidates invited to interview.

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

The MoJ (Ministry of Justice) is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms and conditions

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case-by-case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Expected W/C 21/11/2022

14/11/2022, 23:55 hours.

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com Please quote the job reference - 66263.

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Experience
Work History
Statement of Suitability - 750 word limit
A Personal Details application form - 1250 word limit
Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. - 1250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Technical Skills
You will be required to conduct an exercise prior to the interview to test their knowledge on analytics and data analysis. You will then be asked to present your findings and rationale to the panel during the interview. This will be between around 10 minutes long and will involve a questions and answers section. Further details will be provided to candidates invited to interview.
Question at interview
Question at interview
Question at interview
Question at interview
Question at interview

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This Vacancy is closed to applications.