70360 - Capacity & Availability Analyst

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Capacity & Availability Analyst

Location: National*

Interviews: 3rd March 2023

Grade: HEO

Salary: National - £31,265 to £34,446

             London - £35,405 to £39,000

Working pattern: Full time, Part time

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found here

The Role

We’re recruiting for a Capacity & Availability Analyst here at MoJ Digital & Technology, to be part of our warm and collaborative Service Operations team.

The Capacity & Availability Analyst will contribute to the development and delivery of a high-quality Capacity & Availability Management Service. They will carry out data analysis to enable us to assure the performance of our internal and external supplier delivered services and component resources to ensure that all service level targets are achieved or surpassed.

To help picture your life at MoJ D&T please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Act as a point of contact for day to day internal and external enquires in a, professional and efficient manner
• Monitor performance of IT services to ensure they fully meet user community and business needs, identifying where there are gaps
• Assist with monitoring IT Capacity and Availability levels, comparing actual levels against targets and providing outputs to the team
• Ensure process, procedure and work instruction documentation is up-to-date and followed.
• Work with tools and technologies as required to abstract key data in a form that is understandable by all stakeholders
• Coordinate the production of weekly / monthly / ad hoc reports ensuring all content is valid and accurate
• Support assuring the quality of data & reports obtained from various sources.
• Identify and raise risks related to Capacity & Availability
• Contribute to CSI activities to drive forward benefits to our user community including Value for Money(VFM) opportunities.
• Support effective communication mechanisms collaborating between internal and external stakeholders

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• User focus - Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.
• Service management framework knowledge - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities.
• Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Continual service improvement - Identifies and explores opportunities for service and business improvement. Drives the analysis, identification, prioritisation and implementation of improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.
• Relationship management - Identifies, analyses, manages and monitors relationships with and between stakeholders. Clarifies mutual needs and commitments through consultation and consideration of impacts. For example, the co-ordination of all promotional activities to one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier; assistance to the customer to ensure that maximum benefit is gained from products and services supplied.
• Ownership and initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.
• Strategic thinking - Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.
• Service Reporting - Takes management information and consolidates agreed key performance indicators into product or service measures that underpin service management of a specific product or service.
• Business analysis (IT operations) - Able to visualise, articulate, solve complex problems and concepts, and make disciplined decisions based on available information. Such skills include demonstration of the ability to apply logical thinking, gathering and analysing information using comprehensive tools and techniques, the use of data to formulate both short-term day-to-day and long-term strategic plans, and the ability to identify and analyse options, and assess feasibility and operational impact. Ensures that the business solution aligns with the vision, mission, objectives, strategy, business and user needs and can identify and recognise a viable solution or control.

Desirable

• Technical understanding - This specific knowledge underpins an individual’s ability to deliver the responsibilities and tasks for their role. This relates to the application of the required breadth and depth of technical knowledge. This also includes staying abreast of industry developments to make cost-effective use of new and emerging tools and technologies.
• Asset and configuration management - Conducts the lifecycle management for assets including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Helps to improve investment decisions and capitalise on opportunities. Complies with international standards for asset management. Documents information relating to the assets including identification, classification and specification of all items, and information related to storage, access, versions, etc. Is able to apply status accounting and auditing in line with relevant criteria.

You will be required to meet the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit CV + Covering Letter (500 words) which describes how you meet the requirements set out in the Person Specification above.

In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills, and the following Behaviours during the assessment process:

• Delivery at pace
• Managing a quality service
• Working together
• Making effective decisions
• Seeing the bigger picture

Your application will be reviewed against the Person Specification above by a diverse panel. 

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on understanding of service management will be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk