69953 - Senior Operational Support Manager - Wales Strategic Electronic Monitoring Lead

£41,840 - £49,996
1
12 Months
Wales
Aberystwyth , Barry , Brecon , Bridgend , Caerphilly , Cardiff , Carmarthen , Colwyn Bay , Haverfordwest , Llanelli , Merthyr Tydfil , Newport , Pontypridd , Swansea , Wrexham
DYFED POWYS PROBATION TRUST CARMARTHEN, SA31 2PD, NPS 14 HIGH STREET HAVERFORDWEST, SA61 2DA, NPS 25 CONWAY ROAD COLWYN BAY, LL29 7AA, NPS 33 WESTGATE STREET CARDIFF, CF10 1JE, NPS 7A-7B WATER STREET CARMARTHEN, SA31 1PY, NPS CENTENARY HOUSE CAERPHILLY, CF83 2WA, NPS CHURCHILL HOUSE CARDIFF, CF10 2HH, NPS FORMER POST OFFICE PONTYPRIDD, CF37 1BA, NPS LLOYD STREET CHAPEL LLANELLI, SA15 2UP, NPS OLDWAY HOUSE MERTHYR TYDFIL, CF47 8UX, NPS PLAS Y FFYNNON BRECON, LD3 7BE, NPS POLICE STATION BARRY, CF63 1TD, NPS PROBATION OFFICE ABERYSTWYTH, SY23 1QE, NPS TREMAINS BUSINESS PARK BRIDGEND, CF31 1TZ, NPS USK HOUSE NEWPORT, NP20 2AG, NPS WEST GLAMORGAN HOUSE SWANSEA, SA1 5AB, NPS WREXHAM TECHNOLOGY PARK WREXHAM, LL13 7YX
Other
NPS Pay Band 6 National
Fixed Term
Up to 31/03/25 with possibility to become permanent
Full Time
Operational Delivery

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Rydym yn croesawu ac yn annog ceisiadau gan bawb, yn cynnwys grwpiau sydd wedi’u tangynrychioli yn ein gweithlu ar hyn o bryd, ac rydym yn ymfalchïo mewn bod yn gyflogwr o safon uchel sy’n denu llawer o ymgeiswyr. Ewch i https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity gael rhagor o wybodaeth am sut rydym yn hyrwyddo amrywiaeth a chynhwysiant yn y gweithle.

HMPPS in Wales: 

Preventing victims by changing lives

HMPPS in Wales works in an integrated way to keep communities in Wales safer and to give the men and women we work with the opportunity to change their lives. We commission and provide offender management services in the community and in custody to deliver the orders of the courts and support rehabilitation. Our aim is to deliver outstanding, seamless offender management services in Wales that protect the public, reduce reoffending, deliver value for money and support our partners.

The Welsh Language Scheme

Welsh Language skills for this post are desirable. 

HMPPS yng Nghymru:   

Atal pobl rhag dod yn ddioddefwyr trwy newid bywydau

Mae HMPPS yng Nghymru yn gweithio mewn ffordd integredig i gadw cymunedau yng Nghymru yn fwy diogel, a rhoi cyfle i’r dynion a’r merched hynny rydym yn gweithio â hwy i newid eu bywydau.  Rydym yn comisiynu a darparu gwasanaethau rheoli troseddwyr yn y gymuned a’r carchar i weithredu gorchmynion y llysoedd a chefnogi adsefydlu.  Ein nod yw darparu gwasanaethau rheoli troseddwyr ardderchog ac esmwyth yng Nghymru sy’n gwarchod y cyhoedd, lleihau aildroseddu, cynnig gwerth am arian a chefnogi ein partneriaid.

Y Cynllun Iaith Gymraeg

Mae sgiliau iaith Gymraeg yn ddymunol ar gyfer y swydd hon. 

Overview of the job      

Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.   

Summary      

To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).  

To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.  

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.  May be required to participate in out of hours on call rota. 
 
Responsibilities, Activities & Duties  

Senior Operational Support Manager may be required to undertake any combination, or all, of the duties and responsibilities as directed by the Head of Operational Function as set out below.  . 

•    Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.   
•    Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.   
•    Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.   
•    Responsible for the professional development of  cluster staff   
•    Responsible for developing and deploying the Cluster Training Needs Analysis  
•    Ensure effective cluster employee recruitment and induction  
•    Act as cluster lead for performance & quality  
•    Act as cluster lead for audits and inspections  
•    Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.   
•    Responsible for the management of the Business  Manager and the administrative support functions within the cluster  
•    Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy  
•    Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings  
•    In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders  where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison  
•    Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary  
•    Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.  
•    Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.     
•    Senior Management responsibility for estates, buildings and maintenance activities within the cluster  
•    Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes 
•    Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies  
•    Work within the aims and values of NPS and HMPPS  
 
The duties/responsibilities listed above describe the post at present and are not exhaustive.  The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary.  Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder. 

Behaviours    

•    Leadership 
•    Making Effective Decisions 
•    Working Together 
•    Delivering at Pace 
•    Communicating and Influencing 
•    Managing a Quality Service  
•    Changing and Improving 

Essential Experience    

•    Significant experience at middle manager level, including the management of staff 
•    Experience of monitoring performance in area of responsibility against predetermined targets, setting local targets and effecting necessary improvements   
•    Experience of budgetary control incl. procurement 
•    Experience of managing relationships incl. working with key local agencies and stakeholders 
•    Evidence of preparing high level written reports to a good standard 

Technical requirements    

A qualification in one of the following areas: 

•    Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice. 
•    Or, a qualification which was recognised at the time of qualification by the 
Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.  The following qualifications gained in England and Wales were previously recognised as providing such eligibility:  

o    Diploma in Probation Studies 
o    Diploma in Social Work (with Probation Option) 
o    CQSW (with Probation Option) 

Knowledge of the wider criminal justice system   

Hours of Work

37 hours a week 

Desirable

Qualifications
A qualification in one of the following areas:
• Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
• Or, a qualification which was recognised at the time of qualification by the
Secretary of State for Justice as per Section 10 of the Offender Management Act 2007. The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
o Diploma in Probation Studies
o Diploma in Social Work (with Probation Option)
o CQSW (with Probation Option)

The Wales strategic Electronic Monitoring (EM) Lead role will be based within the Stakeholder Engagement team, as part of the Partnerships and Operational Development (POD) directorate, within the Probation Service in Wales and will report to the Head of Stakeholder Engagement for Wales. The post holder will also interface with the EM Probation National Team and EM Policy National Team, Strategic Leads and front-line operations and will be supported by a Band 5 EM Coordinator Lead.

The post holder will work to support delivery of EM and help establish assurance processes to embed the EM strategy across the region.  They will oversee EM performance, working with EMS, HMPPS central EM teams, local teams and police forces. The role involves line management of the EM co-ordinator lead and will utilise the Regional Leads network to discuss practice and share best practice, providing insight into areas of EM development and potential new use cases for EM and will push and pull information from local PDUs.  The post is a regional role spanning all EM activity and will also have a dotted line to the National EM ACO role to ensure consistency across regions in England and Wales. They will play a pivotal role in strengthening practitioner and stakeholder understanding of EM as a credible sentencing option, ensuring appropriate intervention/enforcement for those sentences is taken when necessary, and appropriately driving up the overall EM sentences in their region.

Would you like the opportunity to be part of a culture that impacts changing lives? At HMPPS Wales, we can offer you the opportunity to make a difference to wider society. You’ll experience job and personal satisfaction whilst also reaping the organisational rewards and benefits. From attractive holiday allowance, promotion opportunities, access to training, flexible working, generous maternity and employer contribution pension scheme. These are to list just a few, want to know more? Apply for that job now.

Hoffech chi’r cyfle i fod yn rhan o ddiwylliant sy’n helpu i newid bywydau? Yng Ngwasanaeth Carchardai a Phrawf Ei Mawrhydi Cymru, gallwn roi’r cyfle i chi wneud gwahaniaeth i gymdeithas yn ehangach. Bydd yn cynnig boddhad personol a boddhad mewn swydd, a gallwch hefyd elwa ar fanteision a buddion o fewn y sefydliad, megis lwfans gwyliau deniadol, cyfleoedd dyrchafiad, mynediad at hyfforddiant, trefniadau gweithio hyblyg, buddion mamolaeth a chyfraniadau pensiwn hael gan gyflogwr. Nid yw hon yn rhestr gynhwysfawr - eisiau gwybod mwy? Gwnewch gais am y swydd nawr.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard working hours are 37 hours per week excluding breaks which are unpaid. 

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

To be confirmed

06/02/2023, 23:55 hours.

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com. Please quote the job reference - 69953.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Leadership - 250 word limit
Communicating and Influencing - 250 word limit
Working Together - 250 word limit
Managing a Quality Service - 250 word limit
Technical Skills
A qualification in one of the following areas:
• Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
• Or, a qualification which was recognised at the time of qualification by the
Secretary of State for Justice as per Section 10 of the Offender Management Act 2007. The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
o Diploma in Probation Studies
o Diploma in Social Work (with Probation Option)
o CQSW (with Probation Option) - 250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Leadership
Communicating and Influencing
Changing and Improving
Making Effective Decisions
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)
Presentation

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

· UK nationals

· nationals of the Republic of Ireland

· nationals of Commonwealth countries who have the right to work in the UK

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families

· nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

· individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

· Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

This Vacancy is closed to applications.