64408 - Performance Lead

£37,166 - £41,020
1
12 Months
West Midlands
Birmingham , Burton-upon-Trent , Cannock , Coventry , Dudley , Hereford , Kidderminster , Leamington Spa , Nuneaton , Redditch , Shrewsbury , Stafford , Stoke-on-Trent , Tamworth , Telford , Walsall , West Bromwich , Wolverhampton , Worcester
NPS 12 SHERIFFS COURT COVENTRY, CV1 3RY, NPS 135 ABBEY FOREGATE SHREWSBURY, SY2 6AS, NPS 200A WOLVERHAMPTON ROAD CANNOCK, WS11 1AT, NPS 76 WALSALL ROAD BIRMINGHAM, B42 1SF, NPS 826 BRISTOL ROAD BIRMINGHAM, B29 6NA, NPS CENTENARY HOUSE BIRMINGHAM, B33 0NL, NPS GAOL STREET HEREFORD, HR1 2HU, NPS HOPE HOUSE DUDLEY, DY1 4TA, NPS HORNINGLOW STREET BURTON ON TRENT BURTON-ON-TRENT, DE14 1PH, NPS MELBOURNE HSE STOKE-ON-TRENT, ST1 5RQ, NPS MOOR STREET TAMWORTH, B79 9QZ, NPS PRUE EARL HOUSE WOLVERHAMPTON, WV1 3JS, NPS STOURBANK HOUSE KIDDERMINSTER, DY11 6XA, NPS UNITS 1- 4 AND 7 WINDSOR COURT REDDITCH, B97 4BT, NPS UNITY HOUSE WEST BROMWICH, B70 7PQ, NPS WALSALL PROBATION COMPLEX WALSALL, WS1 3QE, NPS WARWICKSHIRE CRIMINAL JUSTICE CENTRE NUNEATON, CV11 4JU, NPS WARWICKSHIRE JUSTICE CTR LEAMINGTON SPA LEAMINGTON SPA, CV32 4EL, NMS Centre City Tower (19th), B5 4UA, NMS Units 8 Frank Foley Way, ST16 2ST, NMS Whitechapel House, TF2 9FN, NMS Elgar House (1st), WR4 9EE
Other
NPS Pay Band 5 National
Permanent
Full Time
Other

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

The West Midlands Probation Performance Lead manages the regional performance team and is responsible for overseeing, interpreting, analysing and providing high quality management information and business intelligence across the region. The Performance Lead is the subject matter expert on all areas of performance and works with others to resolve a broad range of escalated queries relating to performance and data to achieve the regional objectives.

The Performance Lead is responsible for developing operational performance plans for their team to deliver across the region. They represent the performance team both nationally and regionally and collaborate with a wide range of internal and external stakeholders to influence, plan, implement and provide assurance across a range of performance processes and initiatives. The Performance Lead also has responsibility for leading nationally on elements of performance.

The Performance Lead role has an expectation of travel both within the region and nationally and must be confident in influencing and leading others to deliver to strategic and operational priorities.

Overview of the job       

Team lead working with individual LDU clusters authoring performance targets and agreeing them with key stakeholders at a national level.

Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities.

Identifying local performance and quality issues and developing initiatives in response to the identified issues.

Summary            

As a member of the Performance and Quality Team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.

Responsibilities, Activities & Duties         

The job holder will be required to carry out the following responsibilities, activities and duties:

Lead NPS performance management

  • Lead on the maintenance of national performance standards
  • Research, investigate and report on the reasons for performance at LDU cluster level.
  • Undertake and analyse surveys of internal and external customers.
  • Carry out data audit exercises and quality inspection as required.
  • Respond to internal and external requests for performance monitoring information, training or support at LDU cluster level.
  • Maximise the potential use of IT systems and databases in respect of performance management
  • Identify trends across NPS divisions in order to provide the evidence-base for commissioning national interventions
  • Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
  • Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives

Support quality assurance

  • Contribute to the NPS performance and quality improvement strategy
  • Support the communication of the NPS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
  • Support the delivery of practice development in the NPS
  • Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
  • Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
  • Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG

Develop Team and Partnership Working

  • Develop productive working relationships with colleagues and stakeholders
  • Contribute to team and organisation's understanding of its stakeholders and customers

Plan and organise

  • Contribute to programme implementation
  • Share of knowledge and good practice to inform innovation and improve service delivery

Communication

  • Providing information, feedback and advice
  • Participate in meetings where appropriate

Use information to take critical decisions

  • Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
  • Develop and utilise data to identify trends
  • Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence

Diversity and Equality

  • Contribute to a culture and systems that promote equality and value diversity
  • Implement the diversity policies of the service .

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours       

  •  Managing a Quality Service
  • Working Together
  • Changing and Improving
  • Seeing the Bigger Picture
  • Delivering at Pace

Essential Experience

  • Demonstrate experience of executing organisational strategy
  • Demonstrate experience of diversity and equality matters
  • Demonstrate experience of stakeholder management
  • Demonstrate experience in using a range of software packages to present, analyse & undertake report development
  • Operational experience of working in a Probation setting
  • Experience of quality systems and implementing quality improvement initiatives

Technical requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)

Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. 

Standard working hours are 37 hours per week excluding breaks which are unpaid. 

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

Staff on fixed term appointments must have been recruited through fair and open competition.

All candidates are subject to security and identity checks prior to taking up post

Support

  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

The Civil Service embraces diversity and promotes equal opportunities. As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

To Be Confirmed

29/09/2022, 23:55 hours.

If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com. Please quote the job reference - 64408.

Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.


Application form stage assessments

Behaviours
Changing and Improving - 250 word limit
Working Together - 250 word limit
Managing a Quality Service - 250 word limit
Delivering at Pace - 250 word limit
Seeing the Big Picture - 250 word limit

Interview stage assessments

There is 1 interview stage for this vacancy.
Behaviours
Changing and Improving
Working Together
Managing a Quality Service
Delivering at Pace
Seeing the Big Picture
Strengths may also be assessed at interview but these are not shared in advance.
Additional Assessment(s)
Written Exercise

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit : https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This Vacancy is closed to applications.