58855 - Operational Improvement Manager

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Operational Improvement Manager

Location: National

Closing Date: 30/05/2022

Grade: SEO

Salary: £41,747 - £47,591 (London) £36,049 - £41,095 (National) depending on skills and experience

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found here

The Role

We’re recruiting for an Operational Improvement Manager here at MoJ Digital & Technology, to be part of our warm and collaborative CICA team.

As the Operational Improvement Manager in CICA Digital, you will lead and deliver the work required to improve the operational management of the department and to operationalise the process transformations flowing out of the Digital Strategy, which is being created and implemented by the Head of Digital. This is a varied and wide-ranging role, providing critical support to the Head of Digital to ensure the effective running of a growing and ambitious digital department.

To help picture your life at MoJ D&T please take a look at our blog and our Digital & Technology strategy.

Key Responsibilities:

This role is to deliver the operational improvements needed to support the Digital Strategy.

• Meeting with the Product Managers and Delivery Managers, to ensure suppliers/projects are on the right track against budgets and work with the Contracts Manager to ensure that suppliers represent value for money and are held to account for their delivery
• Improving our financial reporting to ensure we are reporting in the most efficient ways against all our conflicting reporting demands.
• Creating the internal reporting processes to ensure we know what our ROI is at product level to support the Head Of Digital’s vision to have prioritisation of work focused on value for users and business stakeholders and the costs and the benefits realised over time.
• Ensuring the people data and headcount is up-to-date as our People Single Point of Contact (SPOC), ensuring the Head of Digital is able to meet their responsibilities
• Ensuring procedures are in place to identify, raise and manage risks, issues and dependencies.
• Creating and delivering a robust incident management process.
• Creating and delivering a live service management process to reduce the live service admin requests coming into the Product Teams.
• Ensuring the budget set by the Head of CICA Digital is being correctly reported on, both in terms of forecast and actual costs.
• Identify, develop and share best practice business management processes, tools and templates and benchmarks against industry standards.
• Implementing operational changes to the structure and organisation of CICA Digital to support the delivery of the Strategy.
• Have oversight of the digital team’s portfolio of work, ensuring the portfolio is known and that the team remains accountable for delivery.
• Represent the Head of Digital at CICA and cross-Government as necessary.
• Working with professional leads to ensure all team members have effective and appropriate objectives and are supported in their ongoing professional development.
• Ensuring policies including, but not limited to, HR, Finance and Health and Safety are adhered to across the department
• Equality and Diversity - Ensure work is managed in a positive and non-discriminatory way.
• Positively promote and implement diversity and equality of opportunity in all areas of work.
• Ensure you and others are conversant with and adhere to appropriate office / CICA / MOJ policies, procedures and plans, and that colleagues across CICA Digital understand their responsibilities.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Queens’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• Meet the requirements for BPSS Clearance
• Proven ability to communicate at senior level to meet aims and outcomes
• Knowledge of current Agile Project Management practice
• Demonstrable Project governance skills
• Ability to work with minimal supervision and committed to give a high quality performance in all aspects of the job
• Exemplary written and oral communication
• Highly articulate and credible with senior stakeholders
• Excellent prioritisation skills and attention to detail
• Experience using MS Excel and Google documents

Desirable

• Practical SCRUM/Agile experience
• Proven people management skills

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a CV and statement of suitability which describes how you meet the requirements set out in the Person Specification above.

In D&T, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Communicating and influencing
• Working together
• Making effective decisions
• Delivering at pace
• Changing and improving

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com

Please quote the job reference - 58855.