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10422 - Executive Officer

£21,581 - £25,527
12 Months
Fixed Term
Up to 2 years with potential to become permanent
Full Time
Operational Delivery

The Criminal Injuries Compensation Authority (CICA) is an executive agency of the Ministry of Justice. CICA was set up to pay compensation to victims of violent crime. Our work can be challenging at times and requires sound personal resilience: some of our customers have suffered life changing injuries and the details can be distressing. We cannot erase what has happened but through compensation we can recognise their pain and suffering

We employ around 300 people and are based in Glasgow city centre with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. Our engagement index is amongst the highest in the Ministry of Justice (MoJ) and its associated executive agencies and arm's length bodies. The 2016 People Survey results revealed that CICA had the greatest improvement in engagement across government. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

We have a number of exciting opportunities to fill current and future vacancies at the Executive Officer level. Most of these are for Decision Maker roles working in our frontline operation teams. Some Team Leader roles may also be available. These vacancies are advertised as a fixed term appointment of up to 2 years, but may become permanent at a future date.

A generic job description is shown below.

The Executive Officer role involves a strong commitment to delivering personal and team objectives linked to the CICA Story and our Business Plan. It will also require strong interpersonal skills to develop effective working relationships with a wide range of internal and possibly external stakeholders. Successful candidates will be able to work with multiple sources of information and decide compensation claims based on the available evidence and provisions of the compensation scheme. They will possess excellent written and numerical skills. Line management roles will involve demonstrating strong leadership, engaging with team members to continuously improve service and achieve operational performance measures.

By embedding the Civil Service Leadership statement, line managers will also be responsible for taking ownership and address issues of concern such as performance, attendance management and misconduct in a proactive, sensitive and timely manner following MoJ HR policies and procedures.

If a large volume of applications are received, we will sift on the lead competency Making Effective Decisions. If selected for interview applicants may be asked to complete an online test.

CICA promotes equality of opportunity for all and welcomes applications from minority groups.

Key responsibilities

  • Assess and decide compensation claims in accordance with relevant CICA Schemes and guidance, giving a full and clear explanation of any decisions made
  • Provide advice and guidance to staff to support decision making, compliance and assurance
  • Deliver training to staff on CICA Schemes
  • Analyse information and statistics to monitor use of resources and performance to deliver continuous improvement
  • Demonstrate financial awareness and help to achieve efficiency and value for money
  • Effectively manage a team setting priorities and controlling workflows to ensure business objectives and KPIs are achieved, delivering a quality service and providing regular feedback on team’s performance.
  • Conduct management and quality checks and use outcomes to develop team capability
  • Responsibility for the team’s adherence to security policies and procedures and proactively address areas of concern and security breaches
  • Responsibility for the team’s adherence and compliance with all MoJ related policies, monitoring attendance and proactively address areas of concern
  • Liaise with internal and external stakeholders
  • Conduct analysis, provide management reports including recommendations for business improvement
  • Provide first line management support to staff on CICA's core business applications

Working as part of a flexible team, the post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management. It is not intended that each post will be responsible for the full range of duties.

We offer flexible working 7am – 7pm, Monday to Friday, on full-time (37 hours per week) or part-time patterns.

To ensure that new colleagues have the best possible training and consolidation experience, we do ask that successful applicants are prepared to attend full-time, fixed hours (9am – 5pm) for a period of up to 8 weeks.

Once fully competent in role, colleagues may be offered the further flexibilities at management discretion. This may include the opportunity to work from home for up to 2 days per week.

Skills & Qualifications

Essential criteria:

  • The ability to analyse information, draw conclusions and make decisions to initiating process improvements
  • Experience of providing an excellent customer service
  • The ability to self-manage, plan and prioritise
  • Excellent communication skills
  • Experience of using IT packages MS office etc
  • Experience of working with a range of contacts both internal and external
  • Relevant financial management awareness
  • Relevant experience of delivering results in an operational area

Desirable criteria:

  • Experience in handling casework and decision making
  • Experience of working with legal documents and/or statutory regulations
  • A degree in Law

We are particularly interested in applications from individuals with a legal qualification.

If you have any questions about this role please email or call Catherine Carson on 0141 228 1451.


You will be required to provide evidence of the following Competencies:

Changing and Improving

  • Conduct regular reviews of what and who is required to make a project/activity successful and make on-going improvements
  • Identify, resolve or escalate the positive and negative effects that change may have on own role/team
  • Take initiative to suggest ideas for improvements, sharing this feedback with others in a constructive manner

Making Effective Decisions

  • Examine complex information and obtain further information to make accurate decisions
  • Monitor and store of critical data and customer information to support decision making and conduct regular reviews to ensure it is stored securely accurately, confidentially and responsibly
  • Explain clearly, verbally an in writing, how a decision has been reached

Managing a Quality Service

  • Explain clearly to customers what can be done
  • Work with team to set priorities, create clear plans and manage all work to meet the needs of the customer and the business
  • Keep internal teams, customers and delivery partners fully informed of plans and possibilities

Delivering at Pace

  • Set and achieve challenging goals and monitor quality
  • Remain positive and focused on achieving outcomes despite setbacks
  • Set and achieve challenging goals and monitor quality


The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.


Staff on fixed term appointments must have been recruited through fair and open competition.

Expected: Interviews will commence in July and thereafter as future vacancies arise.

Closing date: 10th July 2017 at 23:55 hours

If you require any assistance please call 0845 010 3512 (Monday to Friday 8am - 6pm) or e mail Please quote the job reference 10422

Baseline Personnel Security Standard (BPSS)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.


For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).


If you do not meet the above requirements, you may still be considered if, for example:


  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents


In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.


You will be required to provide statements describing your skills and experience relevant to each of the stated competencies below.

We recommend that you structure your example as Situation, Task, Action and Result.

For further details on civil service competency framework see

In the event of a large number of applications, a sift on the lead competency may take place. If this happens, the lead competency will be the first one listed in the advert.

During the application or interview process, you may be asked to undertake an additional assessment. If this is applicable this will be listed in the advert or when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL ( in the first instance
Changing and Improving
Making Effective Decisions
Managing a Quality Service
Delivering at Pace

This Vacancy is closed to applications.