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10425 - Higher Executive Officer

£25,646 - £32,939
12 Months
Fixed Term
Up to 2 years with potential to become permanent
Full Time
Operational Delivery

The Criminal Injuries Compensation Authority (CICA) is an executive agency of the Ministry of Justice. CICA was set up to pay compensation to victims of violent crime. Our work can be challenging at times and requires sound personal resilience: some of our customers have suffered life changing injuries and the details can be distressing. We cannot erase what has happened but through compensation we can recognise their pain and suffering.

We employ around 300 people and are based in Glasgow city centre with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. Our engagement index is amongst the highest in the Ministry of Justice (MoJ) and its associated executive agencies and arm's length bodies. The 2016 People Survey results revealed that CICA had the greatest improvement in engagement across government. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

We have a number of exciting opportunities for current and future vacancies at the Higher Executive Officer level. These vacancies are advertised as a fixed term appointment of up to 2 years, but may become permanent at a future date.

Most of these opportunities are for Senior Decision Maker roles in our frontline operation teams. The Senior Decision Maker role can also involve presenting cases at Appeals Hearings across Scotland, England and Wales on a rotation basis involving those colleagues who are able to travel and undertake overnight stays. Some Team Leader roles may also be available.   A generic job description is shown below.

The Higher Executive Officer role involves a strong commitment to delivering personal and team objectives linked to the CICA Story and our Business Plan. It will also require strong interpersonal skills to develop effective working relationships with a wide range of internal and possibly external stakeholders. Successful candidates will be able to work with multiple sources of information and decide complex compensation claims based on the available evidence and provisions of the compensation scheme. They will possess excellent written and numerical skills. Line management roles will involve demonstrating strong leadership, engaging with team members to continuously improve service and achieve operational performance measures.

Line management roles will involve demonstrating strong leadership, engaging with team members to achieve operational performance measures.

By embedding the Civil Service Leadership statement, line managers will also be responsible for taking ownership and address issues of concern such as performance, attendance management and misconduct in a proactive, sensitive and timely manner following MoJ HR policies and procedures.

Senior Decision Maker Key responsibilities

•           Deciding compensation claims at first and review decision stages and drafting letters advising applicants or representatives of the outcome of claims.

•           Provision of strategy advice to claims officers regarding the gathering of evidence necessary to finalise claims.

•           Keeping up with technical and legislative developments and regulations and disseminate this as required

•           Recommending and implementing quality initiatives to enhance and add value to the CICA as well as making an effective contribution to quality initiatives

Also, on a rotation basis:

•           Present on behalf of the CICA at applicants Appeal Hearing, as necessary

•           Preparing and researching cases as required on behalf of the CICA which will be presented at Appeal Hearings

•           Providing feedback to operational colleagues on decisions made at Appeal Hearings and where appropriate advice and support to enable more effective decision making.

Working as part of a flexible team, the post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management.  It is not intended that each post will be responsible for the full range of duties.

We offer flexible working 7am – 7pm, Monday to Friday, on full-time (37 hours per week) or part-time patterns.

To ensure that new colleagues have the best possible training and consolidation experience, we do ask that successful applicants are prepared to attend full-time, fixed hours (9am – 5pm) for a period of up to 10 weeks.

Once fully competent in role, colleagues may be offered the further flexibilities at management discretion. This may include the opportunity to work from home for up to 2 days per week.

If a large volume of applications are received, we will sift on the lead competency Making Effective Decisions. If selected for interview applicants may be asked to complete an online test.

CICA promotes equality of opportunity for all and welcomes applications from minority groups.

Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Skills & Qualifications

Essential criteria:

  • Excellent drafting and communication skills
  • Ability to self-manage, plan and prioritise
  • Excellent analysis and investigative skills
  • Strong interpersonal skills to develop effective working relationships with a wide range of stakeholders.
  • Highly focused on delivering projects and objectives with a strong personal commitment to supporting the business in achieving its goals in a changing environment.
  • Strong attention to detail
  • Ability to understand and use statistical information appropriately
  • Confidence to make presentations on formal settings e.g. Appeal Hearings
  • Ability to travel on a national basis to present at applicant Appeal Hearings

Desirable criteria:

  • Experience in handling complex casework and decision making
  • Experience of working with legal documents and/or statutory regulations
  • A degree in Law

We are particularly interested in applications from individuals with a legal qualification.

If you have any questions about this role please email or call Catherine Carson on 0141 228 1451.


You will be required to provide evidence of the following Competencies:

Changing and Improving

  • Regularly review procedures or systems with teams to identify improvements and simplify processes and decision making
  • Be willing to meet the challenges of difficult or complex changes, encouraging and supporting others to do the same
  • Prepare for and respond appropriately to the range of possible effects that change may have on role/team

Making Effective Decisions

  • Make decisions when they are needed, even if they prove difficult or unpopular
  • Identify a broad range of relevant and credible information sources and recognise the need to collect new data when necessary from internal and external sources
  • Ensure all government and public information is treated with care in accordance with security procedures and protocols

Managing a Quality Service

  • Develop, implement, maintain and review systems and service standards to ensure professional excellence and expertise and value for money
  • Establish mechanisms to seek out and respond to feedback from customers about service provided
  • Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners

Delivering at Pace

  • Successfully manage, support and stretch self and team to deliver agreed goals and objectives
  • Take responsibility for delivering expected outcomes on time and to standard, yet allowing the teams space and authority to deliver objectives
  • Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance
The jobholder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.


Staff on fixed term appointments must have been recruited through fair and open competition.

Expected: Interviews will commence in July and thereafter as future vacancies arise.

Closing date: 10th July 2017 at 23:55 hours

If you require any assistance please call 0845 010 3512 (Monday to Friday 8am - 6pm) or e mail Please quote the job reference 10425

Baseline Personnel Security Standard (BPSS)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.


For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).


If you do not meet the above requirements, you may still be considered if, for example:


  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents


In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.


You will be required to provide statements describing your skills and experience relevant to each of the stated competencies below.

We recommend that you structure your example as Situation, Task, Action and Result.

For further details on civil service competency framework see

In the event of a large number of applications, a sift on the lead competency may take place. If this happens, the lead competency will be the first one listed in the advert.

During the application or interview process, you may be asked to undertake an additional assessment. If this is applicable this will be listed in the advert or when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL ( in the first instance
Changing and Improving
Making Effective Decisions
Managing a Quality Service
Delivering at Pace

This Vacancy is closed to applications.