15776 - Change Communications and Engagement Manager

£35,895 - £46,424
Fixed Term
up to 1 year
Full Time
Communications / Marketing

The Ministry of Justice (MoJ) is a major government department, at the heart of the justice system. Our four strategic priorities to deliver our vision are:

  • A prison and probation service that reforms offenders
  • A modern courts and justice system
  • A Global Britain that promotes the rule of law
  • A transformed department

The organisation works together to bring the principles of justice to life for everyone in society. From our civil courts, tribunals and family law hearings, to criminal justice, prison and probation services. From seeing to it that sentences are served and offenders are encouraged to turn their lives around and become law-abiding citizens, keeping the public safe. From safeguarding victims and the vulnerable to regulating our legal services. We believe the principles of justice are pivotal and we are steadfast in our shared commitment to uphold them.

We’re looking for someone with experience of leading communications and engagement on complex change programmes, ideally with a background in HR and people change.

This is an exciting opportunity to work closely with the team at the heart of this work focusing on increasing staff awareness of the change programme and what it means for them. The project will include a mix of internal communications and internal stakeholder engagement with stakeholders in multiple locations across the country. You will demonstrate strong project management expertise and have excellent relationship management and organisational skills.

We are looking for a talented, motivated, collaborative and creative change communications professional who is keen to play a lead role in developing internal communications for one of the biggest change programme’s across UK government.

You will be someone who enjoys coming up with creative ideas and angles that bring the department’s change journey to life, relying on your people skills to work collaboratively with contacts across the organisation, and develop compelling content that drives staff engagement.

You’ll have a flexible approach, a can-do attitude and excellent relationship management skills. You’ll be a proactive, talented and motivated communications professional who has a passion for producing quality communications materials.

In this role you’ll be part of a team working to the high standards set out by the Government Communication Service (GCS).

The post holder will:

  • Play a key leadership role in ensuring the Programme communications are effective and innovative.
  • Develop and implement the Programme’s communication and engagement strategy, which will sit within the MoJ’s wider internal communications strategy including developing its strategic narrative.
  • Provide guidance to the Programme team regarding which messages and key themes are communicated to ensure consistency, clarity and impact.
  • Be adept at responding to new communication methods and deploying them at pace to support Programme objectives.
  • Support embedding the engage for success enablers in all communications activity.
  • Lead a cross MoJ agency communications working group to ensure local communication channels are used appropriately as a means for communicating with staff.
  • Evaluate the effectiveness of communication processes and deliver ongoing improvement.

Personal qualities and skills required:

  • Excellent written and verbal communications skills.
  • Strong relationship management skills, effective at negotiating and influencing at a senior level. Experience working effectively on projects with multiple stakeholders.
  • Strong planning, organisational and people skills, including delivering communication products to tight deadlines.
  • Experience of working in and with large scale change programmes.
  • Can quickly generate insights from complex, rich, but often incomplete data
  • Experience in developing and delivering effective communications strategies and plans, particularly in the context of challenging and difficult messages.
  • Ability to work under pressure, manage competing priorities and changing deadlines.
  • Good knowledge of the communications landscape
  • Experience of evaluating communications campaigns.

Civil Service competencies and behaviours

Setting Direction

Seeing the big picture including: Be alert to emerging issues and trends which might impact or benefit own team’s work

Delivering Results

Delivering at pace including: Successfully manage, support and stretch self and team to deliver agreed goals and objectives

Details of the Civil Service competencies can be found online: https://www.gov.uk/government/publications/civil-service-competency-framework

Government Communication Service specialist competencies and behaviours


Core including: Develop measurable communication objectives to support the delivery of priorities


Core including: Design integrated communication plans. Determine evaluation criteria and consider how to assess the impact of communication


Core including: Establish relationships with a range of stakeholders to support delivery of business outcomes


Core including: Analyse evidence to assess effectiveness of communication and identify lessons learned

Details of these competencies can be found online: https://gcs.civilservice.gov.uk/professional-development/competency-framework/

Working Arrangements & Further Information

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices.


The MoJ offers a range of benefits:

Annual Leave

Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.


The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.


The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.


  • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.


The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity.

There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Expected week commencing 26th February 2018

Closing Date: 7th February 2018 at 23:55 hours

If you require any assistance please call 0845 241 5359 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk Please quote the job reference 15776.

Baseline Personnel Security Standard (BPSS)

To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. 

For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

If you do not meet the above requirements, you may still be considered if, for example:

  • You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
  • You were studying abroad
  • You were living overseas with parents

In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account.


You will be required to provide statements describing your skills and experience relevant to each of the stated competencies below. We recommend that you structure your example as Situation, Task, Action and Result.

For further details on civil service competency framework see https://www.gov.uk/government/publications/civil-service-competency-framework

In the event of a large number of applications, a sift on the lead competency may take place. If this happens, the lead competency will be the first one listed in the advert.
During the application or interview process, you may be asked to undertake an additional assessment. If this is applicable this will be listed in the advert or when you are invited to interview.

if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@sscl.gse.gov.uk) in the first instance
Seeing the Big Picture
Delivering at Pace
Comms - Insight: Core
Comms - Ideas: Core
Comms - Impact: Core
Comms - Implementation: Core

This Vacancy is closed to applications.