18196 - Band 2: Operational Support grade
Overview of the job
This is a support services operations job in an establishment.
The job holder will carry out a range of activities across key areas of the establishment including gate procedures, visitor checks and monitoring, censorship of mail and telephones and reception duties. They will also be flexibly deployed to provide a range of other support service activities within operational areas of an establishment when required.
This is an operational support job with no line management responsibilities.
Responsibilities,Activities and Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
- Gate/Portal duties: ensuring the secure entry and exit of staff, visitors/vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles. Issue and collect staff keys / radios
- Contractor Escorts: be responsible for identifying and escorting vehicles and contractors within the establishment
- Emergency Control Room/Control Room: operate the establishment radio system and monitor Closed Circuit Television (CCTV) ensuring all suspicious activities are reported and ensure personal actions are compliant with Regulation of Investigatory Powers Act (RIPA). May be required to train staff in radio procedures
- Visits: book visits; identify and process visitors on their arrival, escorting them if required; ensure all visitors both domestic and official are appropriately searched and their details are collated
- Censors/Correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence
- Monitor phone calls made by prisoners
- Night Duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
- Reception: assist in supporting appropriate tasks within reception ensuring that any prisoner queries and property are processed appropriately; Photograph prisoners; Collate all relevant documentation for the Reception/Property process; Search/x-ray incoming prisoner property and parcels accepted in Reception; Receive items for prisoners and check all seals are intact on property storage
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement and the receiving of prisoners when required
- Food delivery: undertake food trolley delivery and collection, which may involve the use of an electric tug vehicle
- Driver: Transport prisoners and their escorts to their destination in the cellular vehicle where applicable; Collect mail from local sorting office
- Monitor the prisoners Personal Identification Number (PIN) Phone system maintaining the log of PIN Phone requests from prisoners; Complete all relevant paperwork keeping an audit trail of conversations
- Complete Security Incident Reports (SIR) for intelligence gained from monitoring phone calls or illicit / contraband items found
- Check that any legal numbers are registered solicitors Undertake other support services tasks including:
- Understand, apply and conform to national and local polices
- Respond appropriately to invoke emergency procedures in line with Local Security Strategy (LSS) and National Security Framework (NSF), utilising knowledge of local contingency plans and the actions required in relation to incidents. Any initial decisions or actions will need to be referred to management for further action.
- Undertake administrative duties relating to area of work as required
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder
All of the competencies in the National Offender Management Service (NOMS) Competency and Qualities Framework are relevant to this group profile. For the purpose of selection the following competencies will be measured:
- 4. Leading and Communicating
- 5. Collaborating and Partnering
- 9. Managing a Quality Service
- 11. Achieving a Safe and Secure in Environment
- Required to undertake a 2 week OSG induction
- Must hold a valid driving licence if there will be a local requirement to drive vehicles. Driving and navigating is an appropriate OSG duty as defined in PSI42/1997, Operational Support Grade: Schedule 3
- An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh
Hours of Work and Allowances
37 hour working week (standard).
NOMS Staff on closed pay structures only:
Additional Conditioned Hours Pensionable (ACHP)
Staff moving from a closed 39 hour pay structure will be eligible for the two protected pensionable additional committed hours (ACHP). They will work a 39 hour week consisting of the standard 37 hour week and a further 2 additional hours (ACHP) paid at plain time pensionable rate.
Unsocial Hours Working
This role requires working regular unsocial hours and a 17% payment will be paid in addition to your basic pay to recognise this. Unsocial hours are those hours outside 0700 - 1900hrs Monday to Friday and include working evening, nights, weekends and Bank / Public holidays.
In addition, an additional allowance of £900 per annum is also available to external recruits (i.e. those not currently employed by the Civil Service) joining at this location. This payment will be made in 12 monthly instalments. This allowance is not pensionable and will be regularly reviewed in accordance with business needs and may continue, removed or be paid at a new value.
Working Arrangements & Further Information
Some of MoJ’s, including NOMS, terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard working hours for this post are 37 hours per week excluding breaks which are unpaid.
If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.
The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.
-The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
Bank, Public and Privilege Holidays
-You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment
-The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
Work Life Balance
-The Prison Service is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so. The Prison Service offers flexible working subject to completion of a satisfactory probationary period and NVQ
Season Ticket Advance
-After two months’ service, you’ll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
-The Prison Service offers a childcare vouchers scheme. The scheme enables staff to take part of their salary in the form of Childcare Vouchers. This is known as a Salary Sacrifice. The vouchers can then be used to help meet the costs of any form of registered or approved childcare for children aged 0-16. The vouchers are exempt from tax and National Insurance contributions
-The Prison Service is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
-There are opportunities to access promotion programmes and the Prison Service provide a variety of training appropriate to individual posts
-All staff receive security and diversity training and an individual induction programme into their new roles
-All candidates are subject to security and identity checks prior to taking up post
-All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within NOMS
-All staff are required to declare whether they are a member of a group or organisation which the Prison Service considers to be racist
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity.
There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.
See NOMS competency framework to learn more about the competencies we are looking for.
And you can download positive Competency writing samples for Band 2 and Band 3 applications.
Closing Date: 15th May 2018 at 23:55 hours
If you require any assistance please call 0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Mojfirstname.lastname@example.org. Please quote the job reference.
You will be required to provide statements describing your skills and experience relevant to each of the stated competencies below.
We recommend that you structure your example as Situation, Task, Action and Result.
For further details on civil service competency framework see
In the event of a large number of applications, a sift on the lead competency may take place. If this happens, the lead competency will be the first one listed in the advert.
During the application or interview process, you may be asked to undertake an additional assessment. If this is applicable this will be listed in the advert or when you are invited to interview.
Being effective in this area is a key responsibility for all of us to both protect the public and prevent victims. We must all promote and contribute to an orderly, safe and secure environment both within our own unit / establishment and across the whole of the Agency. Those who work in establishments must support the principles of dynamic security by treating the needs of prisoners individually; developing controlled, professional relationships with prisoners; and contributing to a constructive regime. At senior levels, it is about creating strategies, policies and processes that contribute to the achievement of a safe and secure living and working environment.
This Vacancy is closed to applications.